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    Trackpad and grill LEDs problem

    Discussion in 'Alienware 14 and M14x' started by FearEffect, Nov 13, 2012.

  1. FearEffect

    FearEffect Notebook Guru

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    Hello people,

    Recently I got this annoying problem.
    My trackpad and "grill" LEDs aren't working properly. Most of the time they aren't lighting up, but when I press or tap on a specific spot on the laptop they sometimes light up (check youtube video). It's a M14xR1 by the way.
    I'm thinking this is a hardware problem, maybe a loose connection. I don't want to open up my laptop if I don't have to, but if it's the only way then I will do it.
    Any help is greatly appreciated!

    Thanks in advance!

     
    Last edited by a moderator: May 12, 2015
    FearEffect, Nov 13, 2012
    #1
  2. Colpolite

    Colpolite Notebook Deity

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    Probably a wiring issue. Are you still under warranty? Give Dellienware a ring
     
    Colpolite, Nov 13, 2012
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  3. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Please send us an e-mail to AWSocialMedia with a link to this thread and your service tag and we'll get back to you ASAP.
     
    Alienware-L_Porras, Nov 15, 2012
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  4. FearEffect

    FearEffect Notebook Guru

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    Thanks for the info.
    According to the Dell site, my one year-long "Next Business Day" warranty ended about 3 month ago.
    Though I think we get a warranty of at least two years in The Netherlands. I am not so sure about this subject...

    I have just sent an e-mail to the Twitter account.
     
    FearEffect, Nov 15, 2012
    #4
  5. Alienware-Luis_Pardo

    Alienware-Luis_Pardo Guest

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    If I'm not mistaken the connection for those leds is right beneath the palmrest. A lose wire should be easy to check and fix, here's a nice 1080p teardown guide you can use.
     
    Alienware-Luis_Pardo, Nov 19, 2012
    #5