The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    USB 3.0 ports and random disconnects when transferring files

    Discussion in 'Alienware 14 and M14x' started by AncientFall, Jul 19, 2012.

  1. AncientFall

    AncientFall Notebook Guru

    Reputations:
    1
    Messages:
    53
    Likes Received:
    0
    Trophy Points:
    15
    I have an M14xR2 and I have major problems with my USB 3.0 ports on my computer, everytime I have my WD 1.0TB USB 3 hard drive connected and I try to transfer some movies or files over It will start to copy then randomly disconnect/reconnect the hard drive. It extremely frustrating, I went to Intel.com and updated the USB eXtensible 3.0 drivers to the latest version and still didn't fix it. Anyone else having these problems?
     
    AncientFall, Jul 19, 2012
    #1
  2. blindpet

    blindpet Notebook Consultant

    Reputations:
    7
    Messages:
    117
    Likes Received:
    8
    Trophy Points:
    31
    I am not having problems with usb 3 peripherals but very often the usb 3 ports fail to recognize usb 2.0 hard drives which is really annoying. Gotta hope for a driver fix I think.
     
    blindpet, Jul 19, 2012
    #2
  3. Alienware-L_Porras

    Alienware-L_Porras Company Representative

    Reputations:
    3,658
    Messages:
    6,874
    Likes Received:
    969
    Trophy Points:
    281
    You may need to update the WD drivers and Firmware, we have an article about that issue on our website.
     
    Alienware-L_Porras, Jul 19, 2012
    #3
  4. AncientFall

    AncientFall Notebook Guru

    Reputations:
    1
    Messages:
    53
    Likes Received:
    0
    Trophy Points:
    15
    Thanks, but I've already done both of those things, and It doesn't work. As long as you don't transfer files they work great. Something driver related is screwing this up.
     
    AncientFall, Jul 19, 2012
    #4
  5. Alienware-L_Porras

    Alienware-L_Porras Company Representative

    Reputations:
    3,658
    Messages:
    6,874
    Likes Received:
    969
    Trophy Points:
    281
    Did you download the latest firmware for your device? Is that only happening with that specific device?
     
    Alienware-L_Porras, Jul 19, 2012
    #5
  6. AncientFall

    AncientFall Notebook Guru

    Reputations:
    1
    Messages:
    53
    Likes Received:
    0
    Trophy Points:
    15
    Yes, I have updated my firmware and it happens with old/new driver.
     
    AncientFall, Jul 19, 2012
    #6
  7. HansTee

    HansTee Notebook Consultant

    Reputations:
    24
    Messages:
    146
    Likes Received:
    0
    Trophy Points:
    30
    Its not your firmware its Intels drivers. Uninstall the eXtensible host controller driver in your control panel restart windows and it should work. You are having only USB 2.0 speed then but no disconnects.

    Dont mess with the device manager in this case or you may need to reinstall....everything.

    Btw the Intel USB drivers are known causing alot of problems such as bsods, disconnects, panic modes and more with the new Ivy Bridge platform. Forums are full of that.
     
    HansTee, Jul 19, 2012
    #7