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    Unexpected blackout of my new m14x

    Discussion in 'Alienware 14 and M14x' started by ZACK02, Sep 15, 2011.

  1. ZACK02

    ZACK02 Notebook Consultant

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    Hi guys, I guess that this threat was take it before but I can't find it, so I'm doing a new thread looking for help..

    Well, my new m14x can't run the game when is on battery, I mean, i was playing team fortress 2 and I notice that the battery was full so I disconnected the m14x, after 5 seconds the laptop turn off and I can't turn it on on battery, I have to connect the laptop in order to turn on the lap. So, someone can help me with this issue? I need to download a driver? or I have to update something.

    I sent you my best regards,

    ZACK02.

    PS: I was playing on max everything and on native (1600x900)
    PS2: Sorry for the bad english
     
    ZACK02, Sep 15, 2011
    #1
  2. GallardosEggrollshop

    GallardosEggrollshop Notebook Evangelist

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    It could possibly be the battery itself is faulty or the connection from the motherboard to the battery is faulty. Either way call up Dell and see what they can do to help you. If all else fails and you have a warranty send it to them.
     
    GallardosEggrollshop, Sep 15, 2011
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  3. ZACK02

    ZACK02 Notebook Consultant

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    Thank you, I was afraid about can't turn on again the lap withput been connected but I turn it on and turn it off while was connected and I can turn it on again without been connected, but I still can't play on battery. So, I'll call up Dell.
     
    ZACK02, Sep 15, 2011
    #3
  4. trooper1414

    trooper1414 Notebook Deity

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    whats your bios version ??check your bios if its a01?? shouldnt be a01 cause u just got it ...but just check and let us know
     
    trooper1414, Sep 15, 2011
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  5. ZACK02

    ZACK02 Notebook Consultant

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    Yes, unfortunately is the a01

    This is what exactly show me(in spanish cuz I'm mexican):

    Versión y fecha de BIOS Alienware A01, 25/03/2011

    EDIT: I have to update the BIOS in order to solve the problem?
     
    ZACK02, Sep 15, 2011
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  6. flybass

    flybass Notebook Consultant

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    Yes. Go with a05
     
    flybass, Sep 15, 2011
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  7. ZACK02

    ZACK02 Notebook Consultant

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    I got the a05, but it's still getting off the m14x... it can be because I'm playing with everything on max? or its motherboard issue? thanks guys.
     
    ZACK02, Sep 15, 2011
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  8. kimjo42

    kimjo42 Notebook Consultant

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    I think that if you set your power settings to Performance it should workm but you'll get only 45-60 minutes of unplugged gaming.
     
    kimjo42, Sep 15, 2011
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  9. trooper1414

    trooper1414 Notebook Deity

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    after the update you should not be facing this issue.....hmmm ...cause from the a03 update onwards..it downclocks your gpu to 203mhz which is just as much power as required to run on battery without any blackouts...i might suggest that if you are still facing this issue...contact dell
     
    trooper1414, Sep 15, 2011
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  10. ZACK02

    ZACK02 Notebook Consultant

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    I got the a05. When I was playing team fortress 2(not graphic demanding) I always got blackouts, now with the a05 I don't. However, when I ran BFBC 2 (graphic and cpu demanding) I get a blackout again :(
     
    ZACK02, Sep 15, 2011
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  11. ZACK02

    ZACK02 Notebook Consultant

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    I'm playing on best performance, and yes I got 60 or 70 minutes gaming TF2, but with BFB2 I got blackout again :( any sugestion?
     
    ZACK02, Sep 15, 2011
    #11