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    Why is My Alienware m14x R1 Running so slowely

    Discussion in 'Alienware 14 and M14x' started by jackdh, Aug 19, 2012.

  1. jackdh

    jackdh Newbie

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    Here are the quick spec more to follow,

    8gb ram
    2.2ghz i7

    So i've had it for over a year, and it really started to slow down,

    For instance in Blacklight: Retribution, on the lowest graphics, i can barely get a stable 20 -fps,

    this goes the same as Civ5 and Saints row 3

    I've cleaned out the fans as best i could without removing them,

    i even upgraded the ram from 6gb to 8gb,

    with little to know effect,


    oh and i very recently did a factory restore, and still barely nothing,


    So i decided to cave and ask for help. which i will really really appreciate, i currently have around1 month left on my warrenty if that means something to anyone.

    Here are some more detailed specs,




    Code:
    Game Booster Diagnose Report v1.0
    Version: 3.4.0.1491
    Date: 2012/08/19 20:36:52
    
    ----------------------------------
    01 - Operating System
    ----------------------------------
    
    0101 - Operating System         : Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631)
    0102 - Language                 : English (Regional Setting: English)
    0103 - BIOS                     : InsydeH2O Version 1.0 A05
    0104 - Processor                : Intel(R) Core(TM) i7-2720QM CPU @ 2.20GHz (8 CPUs), ~2.2GHz
    0105 - Memory                   : 8192MB RAM
    0106 - Available OS Memory      : 8140MB RAM
    0107 - Page File                : 4294MB used, 11983MB available
    0108 - Windows Dir              : C:\Windows
    0109 - DirectX Version          : DirectX 11
    0110 - DX Setup Parameters      : Not found
    0111 - User DPI Setting         : Using System DPI
    0112 - System DPI Setting       : 96 DPI (100 percent)
    0113 - DWM DPI Scaling          : Disabled
    0114 - DxDiag Version           : 6.01.7601.17514
    
    ----------------------------------
    02 - Processor
    ----------------------------------
    
    0201 - Caption                  : Intel(R) Core(TM) i7-2720QM CPU @ 2.20GHz x8 ~2201MHz
    0202 - Current Clock Speed      : 2201MHz
    0203 - L1 Cache                 : 32.00 KB
    0204 - L2 Cache                 : 256.00 KB
    0205 - L3 Cache                 : 6.00 MB
    
    ----------------------------------
    03 - Video Adapter
    ----------------------------------
    
    0301 - Card Name                : Intel(R) HD Graphics Family
    0302 - Manufacturer             : Intel Corporation
    0303 - Chip Type                : Intel(R) HD Graphics Family
    0304 - DAC Type                 : Internal
    0305 - Device Key               : Enum\PCI\VEN_8086&DEV_0126&SUBSYS_04911028&REV_09
    0306 - Display Memory           : 1696 MB
    0307 - AdapterRAM               : -262217728 Byte
    0308 - Current Mode             : 1600 x 900 (32 bit) (40Hz)
    0309 - Monitor Name             : Generic PnP Monitor
    0310 - Driver Name              : igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
    0311 - Driver Version           : 8.15.0010.2342
    0312 - Driver Language          : English
    0313 - DDI Version              : 10.1
    0314 - Driver Model             : WDDM 1.1
    0315 - Driver Beta              : False
    0316 - Driver Debug             : False
    0317 - Driver Date              : 5/4/2011 03:30:20
    0318 - Driver Size              : 7473664
    0319 - VDD                      : n/a
    0320 - Mini VDD                 : n/a
    0321 - Mini VDD Date            : n/a
    0322 - Mini VDD Size            : 0
    0323 - Device Identifier        : {D7B78E66-4266-11CF-D969-9D24B7C2C535}
    0324 - Vendor ID                : 0x8086
    0325 - Device ID                : 0x0126
    0326 - SubSys ID                : 0x04911028
    0327 - Revision ID              : 0x0009
    0328 - Driver Strong Name       : oem78.inf:Intel.Mfg.NTamd64:iSNBM0:8.15.10.2342:pci\ven_8086&dev_0126
    0329 - Rank Of Driver           : 00E62001
    0330 - Video Accel              : ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C 
    0331 - Deinterlace Caps         : {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
    0332 - D3D9 Overlay             : Supported
    0333 - DXVA-HD                  : Supported
    0334 - DDraw Status             : Enabled
    0335 - D3D Status               : Enabled
    0336 - AGP Status               : Enabled
    0337 - Notes                    : No problems found.
    
    0338 - OpenGL                   : 6.1.7600.16385 (win7_rtm.090713-1255)
    
    ----------------------------------
    04 - Memory
    ----------------------------------
    
    0401 - Total Memory             : 7.95 GB
    0402 - Free Memory              : 4.46 GB
    0403 - Total Pagefile           : 15.90 GB
    0404 - Free Pagefile            : 11.68 GB
    
    0405 - Bank Label               : BANK 0
    0406 - Speed                    : 1600 MHz
    0407 - Total Width              : 64 Bits
    0408 - Capacity                 : 4.00 GB
    
    0405 - Bank Label               : BANK 2
    0406 - Speed                    : 1600 MHz
    0407 - Total Width              : 64 Bits
    0408 - Capacity                 : 4.00 GB
    
    ----------------------------------
    05 - Network
    ----------------------------------
    
    0501 - Description              : Apple Mobile Device Ethernet
    0502 - Driver Date              : 4-23-2011
    0503 - Driver Version           : 1.8.4.3
    
    0501 - Description              : Microsoft Virtual WiFi Miniport Adapter #2
    
    ----------------------------------
    06 - Motherboard
    ----------------------------------
    
    0601 - Model                    : M14xR1
    0602 - Manufacturer             : Alienware
    
    ----------------------------------
    07 - Sound Device
    ----------------------------------
    
    0701 - Description              : Speakers (Realtek High Definition Audio)
    0702 - Default Sound Playback   : True
    0703 - Default Voice Playback   : True
    0704 - Hardware ID              : HDAUDIO\FUNC_01&VEN_10EC&DEV_0665&SUBSYS_10280491&REV_1000
    0705 - Manufacturer ID          : 1
    0706 - Product ID               : 100
    0707 - Type                     : WDM
    0708 - Driver Name              : RTKVHD64.sys
    0709 - Driver Version           : 6.00.0001.6291
    0710 - Driver attributes        : Final Retail
    0711 - Date and Size            : 2/1/2011 16:15:46
    0713 - Driver Provider          : Realtek Semiconductor Corp.
    0714 - Min/Max Sample Rate      : 5373878, 5373878
    0715 - Static/Strm HW Mix Bufs  : 5373878, 5373878
    0716 - Static/Strm HW 3D Bufs   : 5373878, 5373878
    0717 - HW Memory                : 5373886
    0718 - Voice Management         : False
    0719 - EAX(tm) 2.0 Listen/Src   : False, False
    0720 - I3DL2(tm) Listen/Src     : False, False
    0721 - Notes                    : No problems found.
    
    
    ----------------------------------
    08 - Hard Disk
    ----------------------------------
    
    0801 - Model                    : ST9500423AS(Seagate, 500G)
    0802 - Media Type               : Fixed hard disk media
    0803 - Size                     : 465.76 GB
    0804 - Interface Type           : Serial ATA
    0805 - Driver Date              : 6-21-2006
    0806 - Driver Version           : 6.1.7600.16385
    
    0807 - Caption                  : C:\
    0808 - Capacity                 : 445.99 GB
    0809 - Free Space               : 357.39 GB
    0810 - Drive Type               : 3-Fixed
    0811 - File System              : NTFS
    
    0807 - Caption                  : Y:\
    0808 - Capacity                 : 19.73 GB
    0809 - Free Space               : 12.31 GB
    0810 - Drive Type               : 3-Fixed
    0811 - File System              : NTFS
    
    ----------------------------------
    09 - Process
    ----------------------------------
    
    0901 - 0000 Idle                           0 0    0                
    0901 - 0004 System                         0 0    0                
    0901 - 015c smss.exe                       0 0    0   normal       
    0901 - 01fc csrss.exe                      0 0    0   normal       
    0901 - 0258 csrss.exe                      1 176  83  normal       
    0901 - 0260 wininit.exe                    0 0    0   high         
    0901 - 0298 winlogon.exe                   1 6    0   high         
    0901 - 02c0 services.exe                   0 0    0   normal       
    0901 - 02c8 lsass.exe                      0 0    0   normal       
    0901 - 02d0 lsm.exe                        0 0    0   normal       
    0901 - 032c svchost.exe                    0 0    0   normal       
    0901 - 0374 nvvsvc.exe                     0 0    0   normal       
    0901 - 039c svchost.exe                    0 0    0   normal       
    0901 - 009c svchost.exe                    0 0    0   normal       
    0901 - 016c svchost.exe                    0 0    0   normal       
    0901 - 018c svchost.exe                    0 0    0   normal       
    0901 - 03ac audiodg.exe                    0 0    0                
    0901 - 043c svchost.exe                    0 0    0   normal       
    0901 - 0508 svchost.exe                    0 0    0   normal       
    0901 - 0564 wlanext.exe                    0 0    0   normal       
    0901 - 0574 conhost.exe                    0 0    0   normal       
    0901 - 05a8 spoolsv.exe                    0 0    0   normal       
    0901 - 05cc svchost.exe                    0 0    0   normal       
    0901 - 063c AERTSr64.exe                   0 0    0   normal       
    0901 - 0654 AppleMobileDeviceService.exe   0 0    0   normal       C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
    0901 - 06d8 mDNSResponder.exe              0 0    0   normal       
    0901 - 0700 EvtEng.exe                     0 0    0   normal       
    0901 - 0760 RegSrvc.exe                    0 0    0   normal       
    0901 - 0784 sftservice.EXE                 0 0    0   normal       C:\Program Files (x86)\AlienRespawn
    0901 - 079c nvSCPAPISvr.exe                0 0    0   normal       C:\Program Files (x86)\NVIDIA Corporation\3D Vision
    0901 - 07bc svchost.exe                    0 0    0   normal       
    0901 - 0938 unsecapp.exe                   0 0    0   normal       
    0901 - 0958 NvXDSync.exe                   1 10   8   normal       
    0901 - 09b4 WmiPrvSE.exe                   0 0    0   normal       
    0901 - 09ec WmiPrvSE.exe                   0 0    0   normal       
    0901 - 0aa8 taskhost.exe                   1 16   17  normal       
    0901 - 0ae8 dwm.exe                        1 18   2   high         
    0901 - 0afc explorer.exe                   1 954  650 normal       
    0901 - 0ba0 TOASTER.EXE                    1 22   18  normal       C:\Program Files (x86)\AlienRespawn
    0901 - 0bd4 STSERVICE.EXE                  1 60   10  normal       C:\Program Files (x86)\AlienRespawn\COMPONENTS\SCHEDULER
    0901 - 0928 mbamservice.exe                0 0    0   normal       C:\Program Files (x86)\Malwarebytes' Anti-Malware
    0901 - 0ccc SynTPEnh.exe                   1 76   38  above normal 
    0901 - 0cf0 igfxtray.exe                   1 12   5   normal       
    0901 - 0cf8 hkcmd.exe                      1 9    16  normal       
    0901 - 0d04 igfxpers.exe                   1 9    4   normal       
    0901 - 0d64 RtkNGUI64.exe                  1 20   30  normal       
    0901 - 0d70 RAVBg64.exe                    1 16   17  normal       
    0901 - 0d84 FF_Protection.exe              1 64   36  normal       C:\Program Files (x86)\STMicroelectronics\AccelerometerP11
    0901 - 0dc8 iFrmewrk.exe                   1 84   48  normal       
    0901 - 0e58 StageRemote.exe                1 24   12  normal       C:\Program Files (x86)\Dell\Stage Remote
    0901 - 0f68 SynTPHelper.exe                1 9    3   above normal 
    0901 - 0fb8 AlienwareOn-ScreenDisplay.exe  1 28   33  normal       C:\Program Files (x86)\Alienware On-Screen Display
    0901 - 0fdc IAStorIcon.exe                 1 33   15  normal       C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology
    0901 - 0ff8 WebcamInt.exe                  1 16   9   normal       C:\Program Files (x86)\Integrated Webcam\Live! Central
    0901 - 0480 RoxioBurnLauncher.exe          1 20   19  normal       C:\Program Files (x86)\Roxio\OEM\Roxio Burn
    0901 - 0e40 accuweather.exe                1 63   26  normal       C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather
    0901 - 0e48 mbamgui.exe                    1 25   19  normal       C:\Program Files (x86)\Malwarebytes' Anti-Malware
    0901 - 0d48 SearchIndexer.exe              0 0    0   normal       
    0901 - 1008 iTunesHelper.exe               1 9    9   normal       C:\Program Files (x86)\iTunes
    0901 - 11fc StageRemoteService.exe         1 9    2   normal       C:\Program Files (x86)\Dell\Stage Remote
    0901 - 1324 svchost.exe                    0 0    0   normal       
    0901 - 1228 unsecapp.exe                   1 9    3   normal       
    0901 - 13e8 AWCCServiceController.exe      1 25   16  normal       
    0901 - 1654 iPodService.exe                0 0    0   normal       
    0901 - 111c AlienwareAlienFXController.exe 1 30   22  normal       C:\Program Files\Alienware\Command Center
    0901 - 181c AWCCApplicationWatcher32.exe   1 4    1   normal       C:\Program Files\Alienware\Command Center
    0901 - 182c AWCCApplicationWatcher64.exe   1 4    1   normal       
    0901 - 18ac conhost.exe                    1 20   1   normal       
    0901 - 1718 distnoted.exe                  1 4    1   normal       C:\Program Files (x86)\Common Files\Apple\Apple Application Support
    0901 - 1b50 conhost.exe                    1 20   1   normal       
    0901 - 19bc SyncServer.exe                 1 4    1   normal       C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
    0901 - 1a6c AlienFusionService.exe         0 0    0   normal       
    0901 - 18dc IAStorDataMgrSvc.exe           0 0    0   normal       C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology
    0901 - 0d24 AlienFusionController.exe      1 25   15  normal       C:\Program Files\Alienware\Command Center
    0901 - 1934 daemonu.exe                    0 0    0   normal       C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Updatus
    0901 - 1598 svchost.exe                    0 0    0   normal       
    0901 - 1168 PresentationFontCache.exe      0 0    0   normal       
    0901 - 128c wmpnetwk.exe                   0 0    0   normal       
    0901 - 1c18 svchost.exe                    0 0    0   normal       
    0901 - 1068 flux.exe                       1 17   8   normal       C:\Users\jack\Local Settings\Apps\F.lux
    0901 - 17c8 ts3client_win64.exe            1 121  70  normal       
    0901 - 1b04 NASvc.exe                      0 0    0   normal       C:\Program Files (x86)\Nero\Update
    0901 - 0918 taskhost.exe                   1 64   9   normal       
    0901 - 198c Steam.exe                      1 967  106 normal       C:\Program Files (x86)\Steam
    0901 - 071c SteamService.exe               0 0    0   normal       C:\Program Files (x86)\Common Files\Steam
    0901 - 1154 PanDhcpDns.exe                 0 0    0   normal       
    0901 - 0f1c rundll32.exe                   1 15   5   below normal C:\Windows\SysWOW64
    0901 - 2278 rads_user_kernel.exe           1 14   3   normal       C:\Riot Games\League of Legends\RADS\system
    0901 - 1258 LoLLauncher.exe                1 21   6   normal       C:\Riot Games\League of Legends\RADS\projects\lol_launcher\releases\0.0.0.91\deploy
    0901 - 08c8 hsswd.exe                      0 0    0   normal       C:\Program Files (x86)\Hotspot Shield\bin
    0901 - 25d0 hsssrv.exe                     0 0    0   normal       C:\Program Files (x86)\Hotspot Shield\HssWPR
    0901 - 2954 openvpnas.exe                  0 0    0   normal       C:\Program Files (x86)\Hotspot Shield\bin
    0901 - 29ac openvpntray.exe                1 231  63  normal       C:\Program Files (x86)\Hotspot Shield\bin
    0901 - 1d2c iTunes.exe                     1 422  153 normal       C:\Program Files (x86)\iTunes
    0901 - 2acc AppleMobileDeviceHelper.exe    1 4    2   normal       C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
    0901 - 24e0 conhost.exe                    1 20   1   normal       
    0901 - 2314 AudibleDownloadHelper.exe      1 39   28  normal       C:\Program Files (x86)\Audible\Bin
    0901 - 28b8 chrome.exe                     1 258  100 normal       C:\Users\jack\AppData\Local\Google\Chrome\Application
    0901 - 23f8 chrome.exe                     1 19   1   normal       C:\Users\jack\AppData\Local\Google\Chrome\Application
    0901 - 1bc8 chrome.exe                     1 9    1   normal       C:\Users\jack\AppData\Local\Google\Chrome\Application
    0901 - 21b4 chrome.exe                     1 10   1   normal       C:\Users\jack\AppData\Local\Google\Chrome\Application
    0901 - 2a98 chrome.exe                     1 9    1   normal       C:\Users\jack\AppData\Local\Google\Chrome\Application
    0901 - 0184 chrome.exe                     1 85   1   below normal C:\Users\jack\AppData\Local\Google\Chrome\Application
    0901 - 21b0 chrome.exe                     1 192  1   normal       C:\Users\jack\AppData\Local\Google\Chrome\Application
    0901 - 21cc chrome.exe                     1 48   1   normal       C:\Users\jack\AppData\Local\Google\Chrome\Application
    0901 - 2870 chrome.exe                     1 13   3   normal       C:\Users\jack\AppData\Local\Google\Chrome\Application
    0901 - 233c AudibleDownloadHelper.exe      1 63   25  normal       C:\Program Files (x86)\Audible\Bin
    0901 - 1870 notepad.exe                    1 26   18  normal       
    0901 - 2b88 ATH.exe                        1 4    2   normal       C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
    0901 - 067c conhost.exe                    1 20   1   normal       
    0901 - 1a4c WUDFHost.exe                   0 0    0   normal       
    0901 - 2ba8 chrome.exe                     1 156  1   normal       C:\Users\jack\AppData\Local\Google\Chrome\Application
    0901 - 23e4 chrome.exe                     1 158  1   below normal C:\Users\jack\AppData\Local\Google\Chrome\Application
    0901 - 21a8 PnkBstrB.exe                   0 0    0   normal       C:\Windows\SysWOW64
    0901 - 16f8 PnkBstrA.exe                   0 0    0   normal       C:\Windows\SysWOW64
    0901 - 2190 chrome.exe                     1 529  1   normal       C:\Users\jack\AppData\Local\Google\Chrome\Application
    0901 - 2840 chrome.exe                     1 14   36  above normal C:\Users\jack\AppData\Local\Google\Chrome\Application
    0901 - 2480 SearchProtocolHost.exe         0 0    0   idle         
    0901 - 1c60 SearchFilterHost.exe           0 0    0   idle         
    0901 - 23f0 gbinit.exe                     1 42   38  normal       C:\Users\jack\AppData\Local\Temp\is-7IFIR.tmp
    0901 - 1704 GameBooster.exe                1 1532 105 normal       C:\Program Files (x86)\IObit\Game Booster 3
    0901 - 2a78 gbtray.exe                     1 54   43  normal       C:\Program Files (x86)\IObit\Game Booster 3
    
    
    ----------------------------------
    10 - Service
    ----------------------------------
    
    1001 - Application Experience - [C:\Windows\system32\svchost.exe -k netsvcs]
    1001 - Andrea RT Filters Service - [C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe]
    1001 - Alienware Fusion Service - ["C:\Program Files\Alienware\Command Center\AlienFusionService.exe"]
    1001 - Application Information - [C:\Windows\system32\svchost.exe -k netsvcs]
    1001 - Apple Mobile Device - ["C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe"]
    1001 - Windows Audio Endpoint Builder - [C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted]
    1001 - Windows Audio - [C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted]
    1001 - Base Filtering Engine - [C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork]
    1001 - Background Intelligent Transfer Service - [C:\Windows\System32\svchost.exe -k netsvcs]
    1001 - Bonjour Service - ["C:\Program Files\Bonjour\mDNSResponder.exe"]
    1001 - Cryptographic Services - [C:\Windows\system32\svchost.exe -k NetworkService]
    1001 - DHCP Client - [C:\Windows\system32\svchost.exe -k LocalServiceNetworkRestricted]
    1001 - DNS Client - [C:\Windows\system32\svchost.exe -k NetworkService]
    1001 - Extensible Authentication Protocol - [C:\Windows\System32\svchost.exe -k netsvcs]
    1001 - Windows Event Log - [C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted]
    1001 - COM+ Event System - [C:\Windows\system32\svchost.exe -k LocalService]
    1001 - Intel(R) PROSet/Wireless Event Log - [C:\Program Files\Intel\WiFi\bin\EvtEng.exe]
    1001 - Windows Font Cache Service - [C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation]
    1001 - Windows Presentation Foundation Font Cache 3.0.0.0 - [C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe]
    1001 - Intel(R) Rapid Storage Technology - ["C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe"]
    1001 - IP Helper - [C:\Windows\System32\svchost.exe -k NetSvcs]
    1001 - iPod Service - ["C:\Program Files\iPod\bin\iPodService.exe"]
    1001 - CNG Key Isolation - [C:\Windows\system32\lsass.exe]
    1001 - Server - [C:\Windows\system32\svchost.exe -k netsvcs]
    1001 - Workstation - [C:\Windows\System32\svchost.exe -k NetworkService]
    1001 - TCP/IP NetBIOS Helper - [C:\Windows\system32\svchost.exe -k LocalServiceNetworkRestricted]
    1001 - MBAMService - ["C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe"]
    1001 - Multimedia Class Scheduler - [C:\Windows\system32\svchost.exe -k netsvcs]
    1001 - Windows Firewall - [C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork]
    1001 - Wireless PAN DHCP Server - [C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe]
    1001 - Nero Update - ["C:\Program Files (x86)\Nero\Update\NASvc.exe"]
    1001 - Network Connections - [C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted]
    1001 - Network List Service - [C:\Windows\System32\svchost.exe -k LocalService]
    1001 - Network Location Awareness - [C:\Windows\System32\svchost.exe -k NetworkService]
    1001 - Network Store Interface Service - [C:\Windows\system32\svchost.exe -k LocalService]
    1001 - NVIDIA Driver Helper Service - [C:\Windows\system32\nvvsvc.exe]
    1001 - NVIDIA Update Service Daemon - [C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe]
    1001 - Program Compatibility Assistant Service - [C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted]
    1001 - Plug and Play - [C:\Windows\system32\svchost.exe -k DcomLaunch]
    1001 - IPsec Policy Agent - [C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted]
    1001 - Power - [C:\Windows\system32\svchost.exe -k DcomLaunch]
    1001 - User Profile Service - [C:\Windows\system32\svchost.exe -k netsvcs]
    1001 - Intel(R) PROSet/Wireless Registry Service - [C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe]
    1001 - Security Accounts Manager - [C:\Windows\system32\lsass.exe]
    1001 - Secondary Logon - [C:\Windows\system32\svchost.exe -k netsvcs]
    1001 - System Event Notification Service - [C:\Windows\system32\svchost.exe -k netsvcs]
    1001 - SoftThinks Agent Service - ["C:\Program Files (x86)\AlienRespawn\sftservice.EXE"]
    1001 - Shell Hardware Detection - [C:\Windows\System32\svchost.exe -k netsvcs]
    1001 - Print Spooler - [C:\Windows\System32\spoolsv.exe]
    1001 - SSDP Discovery - [C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation]
    1001 - Steam Client Service - [C:\Program Files (x86)\Common Files\Steam\SteamService.exe /RunAsService]
    1001 - NVIDIA Stereoscopic 3D Driver Service - [C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe]
    1001 - Windows Image Acquisition (WIA) - [C:\Windows\system32\svchost.exe -k imgsvc]
    1001 - Superfetch - [C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted]
    1001 - Themes - [C:\Windows\System32\svchost.exe -k netsvcs]
    1001 - Distributed Link Tracking Client - [C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted]
    1001 - Desktop Window Manager Session Manager - [C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted]
    1001 - Windows Defender - [C:\Windows\System32\svchost.exe -k secsvcs]
    1001 - WinHTTP Web Proxy Auto-Discovery Service - [C:\Windows\system32\svchost.exe -k LocalService]
    1001 - Windows Management Instrumentation - [C:\Windows\system32\svchost.exe -k netsvcs]
    1001 - WLAN AutoConfig - [C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted]
    1001 - Windows Media Player Network Sharing Service - ["C:\Program Files\Windows Media Player\wmpnetwk.exe"]
    1001 - Security Center - [C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted]
    1001 - Windows Search - [C:\Windows\system32\SearchIndexer.exe /Embedding]
    1001 - Windows Update - [C:\Windows\system32\svchost.exe -k netsvcs]
    1001 - Windows Driver Foundation - User-mode Driver Framework - [C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted]
    1001 - Hotspot Shield Monitoring Service - [C:\Program Files (x86)\Hotspot Shield\bin\hsswd.exe]
    1001 - Hotspot Shield Routing Service - [C:\Program Files (x86)\Hotspot Shield\HssWPR\hsssrv.exe]
    1001 - Hotspot Shield Service - [C:\Program Files (x86)\Hotspot Shield\bin\openvpnas.exe]
    1001 - PnkBstrB - [C:\Windows\system32\PnkBstrB.exe]
    1001 - PnkBstrA - [C:\Windows\system32\PnkBstrA.exe]
    
    ----------------------------------
    11 - Windows Express
    ----------------------------------
    
    1101 - System Score             : 5.9
    1102 - Memory Score             : 7.8
    1103 - CPU Score                : 7.5
    1104 - Graphics Score           : 6.9
    1105 - Gaming Score             : 6.9
    1106 - Disk Score               : 5.9
    
    ----------------------------------
    12 - Event Log
    ----------------------------------
    
    1201 - Time                     : 19/08/2012 23:24:18
    1202 - Source                   : Microsoft-Windows-CAPI2
    1203 - Description              : Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
                                      .
    
    1201 - Time                     : 19/08/2012 23:24:17
    1202 - Source                   : Microsoft-Windows-CAPI2
    1203 - Description              : Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
                                      .
    
    1201 - Time                     : 19/08/2012 23:24:17
    1202 - Source                   : Microsoft-Windows-CAPI2
    1203 - Description              : Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
                                      .
    
    1201 - Time                     : 19/08/2012 23:24:17
    1202 - Source                   : Microsoft-Windows-CAPI2
    1203 - Description              : Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
                                      .
    
    1201 - Time                     : 19/08/2012 23:24:17
    1202 - Source                   : Microsoft-Windows-CAPI2
    1203 - Description              : Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
                                      .
    
    1201 - Time                     : 19/08/2012 23:23:57
    1202 - Source                   : Microsoft-Windows-CAPI2
    1203 - Description              : Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
                                      .
    
    1201 - Time                     : 19/08/2012 23:23:57
    1202 - Source                   : Microsoft-Windows-CAPI2
    1203 - Description              : Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
                                      .
    
    1201 - Time                     : 19/08/2012 23:23:57
    1202 - Source                   : Microsoft-Windows-CAPI2
    1203 - Description              : Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
                                      .
    
    1201 - Time                     : 19/08/2012 23:23:57
    1202 - Source                   : Microsoft-Windows-CAPI2
    1203 - Description              : Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
                                      .
    
    1201 - Time                     : 19/08/2012 23:23:56
    1202 - Source                   : Application Error
    1203 - Description              : Faulting application name: LolClient.exe, version: 2.0.2.12610, time stamp: 0x4c00573a
                                      Faulting module name: Adobe AIR.dll, version: 3.1.0.4880, time stamp: 0x4eb75fb9
                                      Exception code: 0xc0000005
                                      Fault offset: 0x000781a4
                                      Faulting process id: 0x998
                                      Faulting application start time: 0x01cd7e0c070f43fa
                                      Faulting application path: C:\Riot Games\League of Legends\RADS\projects\lol_air_client\releases\0.0.0.192\deploy\LolClient.exe
                                      Faulting module path: C:\Riot Games\League of Legends\RADS\projects\lol_air_client\releases\0.0.0.192\deploy\Adobe AIR\Versions\1.0\Adobe AIR.dll
                                      Report Id: e3eb6a1b-ea11-11e1-8f9a-5c260a7e2867
    
    1201 - Time                     : 19/08/2012 23:24:25
    1202 - Source                   : Service Control Manager
    1203 - Description              : The Hotspot Shield Service service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.
    
    1201 - Time                     : 19/08/2012 08:31:59
    1202 - Source                   : Disk
    1203 - Description              : The driver detected a controller error on \Device\Harddisk1\DR1.
    
    1201 - Time                     : 19/08/2012 08:31:59
    1202 - Source                   : Disk
    1203 - Description              : The driver detected a controller error on \Device\Harddisk1\DR1.
    
    1201 - Time                     : 19/08/2012 08:31:58
    1202 - Source                   : Disk
    1203 - Description              : The driver detected a controller error on \Device\Harddisk1\DR1.
    
    1201 - Time                     : 19/08/2012 08:31:58
    1202 - Source                   : Disk
    1203 - Description              : The driver detected a controller error on \Device\Harddisk1\DR1.
    
    1201 - Time                     : 19/08/2012 08:31:57
    1202 - Source                   : Disk
    1203 - Description              : The driver detected a controller error on \Device\Harddisk1\DR1.
    
    1201 - Time                     : 19/08/2012 08:16:40
    1202 - Source                   : VDS Basic Provider
    1203 - Description              : Unexpected failure. Error code: D@01010004
    
    1201 - Time                     : 19/08/2012 08:16:40
    1202 - Source                   : VDS Basic Provider
    1203 - Description              : Unexpected failure. Error code: D@01010004
    
    1201 - Time                     : 19/08/2012 08:15:00
    1202 - Source                   : Service Control Manager
    1203 - Description              : A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.
    
    1201 - Time                     : 19/08/2012 08:14:30
    1202 - Source                   : Service Control Manager
    1203 - Description              : A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.
    
    ----------------------------------
    End of file - 38296 Bytes
    
     
  2. salanos

    salanos Notebook Consultant

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    You might be a victim of the documented throttling issue, check your temperatures.
     
  3. jackdh

    jackdh Newbie

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    Cheers for the reply,

    I've been thinking its the temperatures,

    these are mine atm and BL has just started showing signs of fps drops,

    the audio also seem to go crackaly, when it is happening


    heres a pic to compare temps

    011425714e801cfbb52460d3ef9bb4d4.png
     
  4. Micaiah

    Micaiah Notebook Deity

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    Run GPU-z in the background while gaming to get your GT 555M temperatures, but yes, your CPU is definitely running pretty hot. If you've already cleaned out the fan and exhaust vent, perhaps you may consider applying new thermal paste on the heatsink.
     
  5. Alienware-Pablo_R

    Alienware-Pablo_R Company Representative

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    Yes your CPU is running hot, cleaning the fans with compressed air can help reduce those temps. Tilt the machine a little to ensure a good airflow while gaming. Here's an article with good practices to monitor temps on a regular basis.
    If your system still overheats, TailGunner has a good point. Re-pasting can significantly drop temps. I'll leave the service manual in case you need it.