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    bad times

    Discussion in 'Alienware 14 and M14x' started by dmoney08, Jan 28, 2012.

  1. dmoney08

    dmoney08 Notebook Enthusiast

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    3 motherboard failures and a corrupt windows 7 since i brought it in november and dell doesent wanna give me a refund.what do i do ask for a replacement or m17x
     
    dmoney08, Jan 28, 2012
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  2. CGSDR

    CGSDR Alien Master Race

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    The refund will only be give IF the laptop is under 21 days period (it is said in the T&C when you ask to agree to continue), so if your laptop is already more than 21 days, then chances the answer will be no.
     
    CGSDR, Jan 30, 2012
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  3. Brabostaan

    Brabostaan Notebook Deity

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    Ask for that M17x R3.
     
    Brabostaan, Jan 30, 2012
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  4. kugmolicious

    kugmolicious Notebook Enthusiast

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    im on the BAD MOOD right now since my mobo died on me with the 7 beeps... I'll be talking to them since they always put me on hold and hey 10mins on hold? ?! I mean seriously? 10 minutes?! oh yeah, happened twice now... I might call later and see what'll happen... lol!
     
    kugmolicious, Jan 31, 2012
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  5. Comrade Ynot

    Comrade Ynot Notebook Consultant

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    My best advice about calling Dell is, if you get a smchuck, hang up and call again. Sometimes its all about finding the right rep. Sometimes these reps are demon spawns with axes to grind and sometimes you find a good person on the other end of the line willing to listen and try to help you. Its a smaller percentage, but you can find them.
     
    Comrade Ynot, Feb 1, 2012
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  6. kugmolicious

    kugmolicious Notebook Enthusiast

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    yeah, it's quite hard to find one good rep from their end... and the one who's willing to give us a bargain... a good one at least.. :D
     
    kugmolicious, Feb 1, 2012
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  7. xAtLx

    xAtLx Notebook Consultant

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    i am planing to do the same asking for a new computer, recenly they replaced my mobo and my GPU was degraded and no bluetooth which i ordered....
     
    xAtLx, Feb 3, 2012
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  8. kugmolicious

    kugmolicious Notebook Enthusiast

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    demand from them to give you a new one... with the whole specs you ordered... like what Ynot said, if you get an arswhole, hang up and call again... try listing their names too, it'l be fun to spell out... lol!
     
    kugmolicious, Feb 4, 2012
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  9. Gearsguy

    Gearsguy Notebook Deity

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    I would ask for a whole new computer rather than another motherboard if youre having so many problems.
     
    Gearsguy, Feb 4, 2012
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  10. headphones989

    headphones989 Notebook Consultant

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    i know that the refund is supposed to be within 21 days, but your laptop seems like it's a lemon - don't get pushed over - DEMAND a new one - NO REFURBS
     
    headphones989, Feb 5, 2012
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  11. xAtLx

    xAtLx Notebook Consultant

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    Guys i just talk to one of the dell rep that was helping me, he said give him one more chance to fix the M14x, with me sending in the system. If things still wrong from that points on they will refund the money/ exchange for the system/upgrade to another system with them paying the extra cost.
     
    xAtLx, Feb 5, 2012
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  12. digitalprods

    digitalprods Notebook Enthusiast

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    quick question, are you all calling the tech support number 1800alienware? If so, try calling alienware corporate in FL. (Do a quick whitepages search)
     
    digitalprods, Feb 5, 2012
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  13. xAtLx

    xAtLx Notebook Consultant

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    i dont get people like you, if you have the info why not just post it but instead "if you look HERE you will get THIS" type of crap...
     
    xAtLx, Feb 6, 2012
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  14. bigtonyman

    bigtonyman Desktop Powa!!!

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    probably because he doesn't have a photographic memory and can't remember the number. Remember we are all trying to help you out, not make your life harder. ;)
     
    bigtonyman, Feb 6, 2012
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  15. xAtLx

    xAtLx Notebook Consultant

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    Thx for helping me but i think i already answer my own question with my last last post ? lol you mean helping the TC ?
     
    xAtLx, Feb 7, 2012
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  16. kugmolicious

    kugmolicious Notebook Enthusiast

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    i would suggest you go for the system upgrade... XD
     
    kugmolicious, Feb 7, 2012
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  17. vkt62

    vkt62 Notebook Consultant

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    I think if you have more than 3 component failures on the same system, you can ask them for a new system.
     
    vkt62, Feb 7, 2012
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