The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    [Alienware m17x r4] Graphics Card & Power Issue

    Discussion in 'Alienware 17 and M17x' started by ScopeDown, Aug 31, 2016.

  1. ScopeDown

    ScopeDown Newbie

    Reputations:
    0
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    5
    • 3rd generation Intel® Core™ i7-3740QM processor (6MB Cache, up to 3.7GHz w/Turbo Boost 2.0)
    • 8GB Dual Channel DDR3 at 1600MHz (2DIMMS)
    • 2GB GDDR5 NVIDIA® GeForce® GTX 675M
    • 500GB 7,200 RPM SATA 3Gb/s
    I had both these problems come out of nowhere starting yesterday.
    1. GTX 675M not detected.
      1. Descrete graphics card: Not Detected (BIOS)
      2. GeForce Experience error when run
      3. Overall nothing related to the graphics card shows up anymore on my computer
        1. Example: Right click on desktop, no longer a nVidia Setting Option
    2. Trouble turning on/restarting computer
      1. When I only have the power cord attached, the system gets power for just half a second then stays off
      2. When I put in the battery it has a small chance of turning on for a few seconds
      3. When I unplug the power cord and leave the battery in, it will do what I stated in b, then suddenly power on (randomly stays off)
    I've never experienced these issues before, however it started yesterday when I noticed my Media Player Classic wouldn't play certain MKV Videos. I decided to restart the computer, however after pressing Restart the computer just shutdown and never turned on again by itself. At the time I only had the Power Cord plugged in.

    I've been using my laptop like this for many many months, and I've had this laptop for 3 years. Nothing was changed with my set-up yesterday but somehow this happened. My power cord still shows the blue light so that shouldn't be an issue.

    After that occurrence, even after I manage to turn on my computer everything is super laggy. Pressing the Start menu will kind of cause a stutter before it loads, my mouse cursor lags, I even get lag for opening folders. Also the area near the power button on my laptop seems to be really hot even when I have nothing open and remain on the desktop right after I turn it on.

    What exactly is the issue with my laptop? I Googled and assumed that my Graphics Card randomly decided to die yesterday, however even if so... My computer performance shouldn't be affected so heavily? It's not like the GPU was used for opening normal folders... And I still have the Integrated Card.

    Update: I also can't use any program that requires Direct X apparently, even though I still have my Integrated Graphics Card... So a lot of super basic games that should run on Integrated don't work either.
     
    Last edited: Aug 31, 2016
  2. Zoltan@zTecpc

    Zoltan@zTecpc Company Representative

    Reputations:
    229
    Messages:
    207
    Likes Received:
    114
    Trophy Points:
    56
    Did you ever opened up the laptop to clean the fans? If not then now is a good time, also it is time to consider repasting the CPU.

    Sent from my SAMSUNG-SM-N915A using Tapatalk
     
  3. ScopeDown

    ScopeDown Newbie

    Reputations:
    0
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    5
    No I haven't, however is that what you suspect is the issue?
    Cause even if I leave my laptop off the whole night and try to turn it on in the morning when it's fully cold, I still have issues powering on and the GTX GPU isn't detected.
     
  4. Zoltan@zTecpc

    Zoltan@zTecpc Company Representative

    Reputations:
    229
    Messages:
    207
    Likes Received:
    114
    Trophy Points:
    56
    GPU could be already failed due to overheating, but to know for sure you will have to open it up and start troubleshooting.
     
  5. alikabir84

    alikabir84 Newbie

    Reputations:
    0
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    5
    I am experiencing the same issue , I have a Alienware 17 R5 ranger with the Nvidia GPU set as Default. Week back the system was running fine I drained the battery on my system and it wont Post on AC plugged in. Tried everything and nothing the Alienware logo flickers on pressing the power button and it dies and even that stopped after awhile. So taking out the GPU fixed the problem for me unlike yours that some what made it past post and booted. I would try removing the GPU completely and see if the system is stable. I am still not sure if my problem is the GPU or the power supply being inadequate in supplying proper rail and is tripping the system still figuring it out.