120Hz 3D screen is black upon opening the lid

CALLING ALL 3D SCREEN OWNERS!

Okay, I've read around the web, and seen this issue a few times. Apparently it is a known issue with Dell. When I wake my computer from sleep (AKA open the lid), the laptop will wake, I'll hear the log on sound, but a black screen. Not just black pixels, I mean like the screen isn't even on. If I close the lid, the computer will not resume sleep, and the only way to fix it is to hold the power button until it powers down.

The weirdest thing is that this doesn't always happen. I'd say its a pretty good 50/50 chance it will happen or not. Sometimes everything is fine, other times it is not.

Now, I've read Dell's support articles, and they say to turn the screen down to 60Hz for this not to happen. Well, I paid for a 120Hz and I want to run it that way, but for the sake of experimentation, I tried it, and no luck. Still a black screen on wake.

Are all of you guys experiencing the same thing? If Dell made a support article about it, I figure at least a few people have called in complaining about it. If you do have this problem, or have had it in the past, how did you deal with it? Did you fix it? How? ITS DRIVING ME INSANE!

 

That's the bottom line I'm afraid. The Windows Sleep function doesn't play well with 120Hz screens. Nothing anyone can do about it apart from Windows and/or Nvidia and/or Intel.

 

Damn, that's what I was afraid of. So do you just power down your laptop anytime you want to shut the lid?

 

No I set it to not go to sleep when I shut the lid. My display still wakes up after that.

Sometimes I do power it down. I mean I'm running 2 SSDs and it takes less than 10 seconds to boot so I'm not fussed about sleep.

 

bro, the official recommended fix from Dell is to set the screen to 60hz before you set it to sleep. Not that great

 

Yeah, I read that. I've set it to that though (begrudgingly), but it still doesn't always work. Sigh...

 

i had the exact same problem, 2 out of 5 times the screen wouldnt turn on after closing the lid, but after i updated the video drivers it hasnt happenned again... too bad you'll lose the hdmi-in funtion

 

yea it even happened to my system when I my 460m and I don't even have the 3d screen. I'm thinking its a driver issue at i've never had that same issue with my new AMD card.

 

What driver are you using? I'm on 295.73 which is the newest NVIDIA Verde driver.

 

yes, the 295.73

 

Is anyone else this same result? That there is no black screen on wake issue with 295.73? I figured most everyone would have updated, but just wanted to check. I'm on 295.73, and it doesn't work, olbengc is and it does. Is olbengc have a magical fluke? Or does my laptop just suck?

 

FIXED, Finally!!! Nvidia released a beta driver that re-initialized the 120HZ (3D) screen properly after opening lid.

My problem was sleep mode worked fine, just when I set to close the lid to "do nothing" then when I closed and opened lid, the screen would be black (pixels off with backlight on). Would have to hard boot (hold power button for 5 seconds).

Check out this beta driver released yesterday:
Version: 337.50 - BETA
Release Date: Mon Apr 07, 2014
Operating System Windows 7 32-bit
Windows 8.1 32-bit
Windows 8 32-bit
Language English (US)
File Size 214.25 MB

 

+1 just got my m17 R5 with the 3d screen and the lip closing issue was driving me nuts untill i tried the beta driver.