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    6990 crash twice a week for anyone else?

    Discussion in 'Alienware 17 and M17x' started by Cereallll, Feb 29, 2012.

  1. Cereallll

    Cereallll Notebook Consultant

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    Hello all

    very frustrated while posting this...

    So i like to bring my laptop around the house and run off battery and the iGPU. Then I eventually go back and plug into the wall.

    I then try to switch back to dGPU and BAM windows freezes and locks up. Wont recognize the graphics card at all... and I have to uninstall all drivers

    reinstall the dell driver

    Then try to reinstall whatever is the most recent update like the 8.96 from feb 14th...
    I also try the release just before this one which I dont have the folder labeled... but same result.

    Super annoyed and dont know what to do. I feel I shouldn't have to power down my laptop everytime i was to switch graphics card but seriously


    OK so now I cannot fully uninstall or install the stock DELL drivers. Says error occurred, check log. I look into the log and tells me no error of any sorts but my card is gone and cannot be recognized at all.
     
    Cereallll, Feb 29, 2012
    #1
  2. slacker84

    slacker84 Notebook Geek

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    hmmm. I have a 6990m, but I don't have this problem. It might be a hardware problem?
     
    slacker84, Mar 1, 2012
    #2
  3. tayer

    tayer Notebook Consultant

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    Stop poking at it and call tech support. It doesn't sound like anything is wrong with the card (motherboard?) at any rate... call up the techs and make them earn your warranty :D
     
    tayer, Mar 1, 2012
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  4. Douse

    Douse Notebook Deity

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    Or format...
     
    Douse, Mar 1, 2012
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  5. Cereallll

    Cereallll Notebook Consultant

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    Don't know if the warranty has transferred or how it works..., just bought this used 2 Weeks ago. That's why hesitant to call support

    This all is fresh install from when I received the laptop and followed the guide posted on this forum by batboy I think ... And his installation steps to help avoid conflicts. I feel like another fresh install would not solve much
     
    Cereallll, Mar 1, 2012
    #5
  6. SlickDude80

    SlickDude80 Notebook Prophet

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    check the service tag on the back of the laptop at dell.com

    Then if the warranty isn't transferred, call them up and transfer it.
     
    SlickDude80, Mar 1, 2012
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  7. B4n6k3

    B4n6k3 Notebook Evangelist

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    check the device manager or BIOS.... does they still detect your GPU ?? if it doesn't, then you're have the same problem with me back then....
     
    B4n6k3, Mar 1, 2012
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  8. juliant

    juliant Notebook Deity

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    Start in safe mode / driver sweeper / select ATi drivers / Restart / CCleaner / Install Dell Default Driver. See if that helps...
     
    juliant, Mar 2, 2012
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  9. Cereallll

    Cereallll Notebook Consultant

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    After it crashhes, I cannot detect it in device manager, Never tried looking for it in BIOS

    Noted.
    Not familiar with driver sweeper or ccleaner. WIll look into it and do this next time it crashes? I assume driver sweeper cleanly erases all remnants of a driver.. allowing for a total fresh install
     
    Cereallll, Mar 2, 2012
    #9