AW 17 charging not in continue

I don't know how to explain better the situation but sometimes, while im on AC plugged, it'l like the battery wont charge. it's like i unplug for 5sec the Ac and when this episode appears, it happen each minutes. Also my battery was with the battery protection activated because the alienware is 90% of time plugged. Also now, the battery wont charge more than 51% but each 3 days it upgrade, now it charge max till 54%.
I unplugg the battery and no problem. So i assume its the battery or the motherboard? Someone know this issue?

 

I'd definitely lean towards the battery if nobody else who has had this problem replies...

 

Well i had a problem similar with my Alienware 18. All of a sudden it stopped charging and the power kept going down and finally it went down to 0% and it turned off. It would turn on. I called Dell support and they had me disconnect battery and hold power button down for around 30 seconds. I then plugged battery back in and it would power on. I thn disconnected battery again and connected the power brick and again it wouldn't turn on. So Dell sent me a box and I sent it to Houston. The result it was a bad mobo and graphics. They shipped back and SLI graphics wasn't so I sent back and the replacement mobo was bad. They fixed and I've had itr back 2 weeks and all is well.

 

i can use my laptop perfectly without battery connected.
If battery plugged, it can load it till a max, actually it's 54%. and i can use it in battery mode like normal but if i start loading the battery, at a hazardous point, it will start to virtually disconnect AC each minutes or 2 or 5minutes but laptop don't shut down.
I'm out of warranty so i hope it's the battery only^^ and if not i will go for a clevo.

 

Now plugged, it stop making the virtual disconnection of the AC. And battery can reload till 61%... i don't know what happenning, does someone now if there is a way to stimulate battery going to 100% or a kinda reset...

 

Sounds like the battery has failed if everything is running fine without it. I would look into a new battery....out of curiosity how old is it?

You can try running diagnostics and see if it pics up the failed battery.

 

Diagnostic say no problem and i baught this unit in august 2013. I was always in desktop mode and yes, my system was constantly Ac plugged.
I want to buy one, but Dell romania cannot sell me one, and from ebay, i'm afraid it's a false battery.. :/

 

Did you check the battery meter ?
"C:\Program Files (x86)\Alienware On-Screen Display\desktop.exe"

 

I had the same problem for 8 Months drove me Nutz. . this NB forum gave me the tools to check everything. . Pig stubborness helped me beat it in the end. I bought a second hand battery and it didnt charge either, I just kept at it and driver issues seemed to be the cause of the problem in the end my Friend... Ive heard to put the battery in your freezer for a day to regenerate it. havent tried it tho. Anyone else heard of this trick.

Hope you manage to get it going
St1y

 

Thanks To Mr. Fox For the guide

 

Yes, this option was actually always on for me... but didnt protect my battery... i still got back the virtually unplug battery. Seems to only happen when it reach max battery loaded, now it's 64% but it discharge fast.

 

So i received my new battery... and it's good, my system is back. 2h30mn for 100% of normal use with screen 50% and keyboard light dim

 

Anyone have any issues using mnvflash on their alienware 17 with the new gtx 980m installed? .. I need some help ..