The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Advice?

    Discussion in 'Alienware 17 and M17x' started by Lanner7, Aug 9, 2011.

  1. Lanner7

    Lanner7 Notebook Geek

    Reputations:
    2
    Messages:
    88
    Likes Received:
    0
    Trophy Points:
    15
    I've had my m17x for about a week, and internally everything runs great.

    However I've noticed some things aren't as... tight as they should be. Certain pieces are loose or incorrectly fitted. When I turn the sound up past 75% the vibrations rattle the keyboard and make a very irritating sound. I have opened the case, and all the screws are present, which indicates that the parts I received are sub par.

    The biggest defect I've found is the hinge. One of the hinges is cracked open about 2 mm (see picture) which puts a bunch of strain on the other hinge.

    Hinge

    Should I return it for a replacement? Normally I wouldn't be this picky, but for $2500 I feel I should be getting a product that won't fall apart after a few months.

    I ask for advice because a lot of times I hear that people who return their products end up with worse versions after the customer service gets done...
     
    Lanner7, Aug 9, 2011
    #1
  2. Brabostaan

    Brabostaan Notebook Deity

    Reputations:
    238
    Messages:
    1,452
    Likes Received:
    1
    Trophy Points:
    55
    Push the 2 parts together it will fit.
     
    Brabostaan, Aug 9, 2011
    #2
  3. Lanner7

    Lanner7 Notebook Geek

    Reputations:
    2
    Messages:
    88
    Likes Received:
    0
    Trophy Points:
    15
    I did, but whenever I open the lid it snaps back apart.
     
    Lanner7, Aug 9, 2011
    #3
  4. Brabostaan

    Brabostaan Notebook Deity

    Reputations:
    238
    Messages:
    1,452
    Likes Received:
    1
    Trophy Points:
    55
    Remove the media panel etc and re-assemble.
     
    Brabostaan, Aug 9, 2011
    #4
  5. Brabostaan

    Brabostaan Notebook Deity

    Reputations:
    238
    Messages:
    1,452
    Likes Received:
    1
    Trophy Points:
    55
    Got it fixed?
     
    Brabostaan, Aug 10, 2011
    #5