Alienware 17 GTX 770M shows an exclamation point in Device Manager!

Hello guys I did a fresh install of Windows 8 Pro and installed the drivers. When installing the Dell Stock NVDIA driver for my GTX 770M, it shows as an exclamation point under Device Manager. I tried to update driver, enable and disable and uninstall but to no avail. My computer is not using the GTX 770M cause when gaming in normal setting with Tombraider there is serious unplayable lag. Even in ThrottleStop, it doesn't show the GPU temp and NVIDA Inspector shows nothing at all when opened. It is all blank. It must be a driver issue because the GTX 770M shows under the bios and Device Manager with just the exclamation point. I really would appreciate any help. Could installing drivers not in order cause this? This is my first time doing fresh install and which drivers to install first. I know I installed the Intel GPU driver first before the NVIDA. Any thanks in advance to anyone who can help me out.

 

Your game it is slaggy because it is played probably through the intel gpu. When starting the game, choose the Nvidia GPU to load the game. As per your concern about the 'yellow exclamation sign', that is probably because you did not install the sensor driver. You can get it from here ST Microelectronics Free Fall Sensor Driver Driver Details | Dell Canada (free fall sensor). Best of luck!

 

That is the thing. When I load game and try to choose GPU it only shows the Intel GPU. I installed the sensor driver but still the same thing. Should I uninstall the NVIDIA and INTEL GPU driver first and then install the sensor driver? Thanks for chiming in.

 

Is the exclamation point over the 770? or is it over an unknown device? You make it sound like it is over the GPU in which case it isn't being picked up properly by the system. It is possible the drivers are not installed correctly. If this is the case, remove everything via the control panel for Nvidia and then go back into the device manage and remove the device being sure to click on remove all drivers associated with this device, then restart. Keep going back in to device manage and repeating the last step until you are left with the generic windows driver. Once that is done go to Nvidia and download the latest drivers and install those and let us know what happens.

If the exclamation point is just over a random missing device then it is probably what Juliant has already point out. The sensor will have nothing to do with your GPU's though. Also once everything is installed hit FN+F5 and turn off the integrated GPU and see if that helps.

 

The exclamation point is over the GTX 770M in Device Manager. I tried what you said but nothing still. Also when using FN + F5, after computer restarted I got 8 beeps and no post so I had to do a cmos reset to get it to post again.

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Try DDU ( Display Driver Uninstaller (DDU) 13.0.0.0) to clear out the system, and a reseat of the card. Remove the fan and the two screws retaining the card you should easily be able to remove the whole assembly (no paste/pads needed!). Clean the edge connector with alcohol (IPA if poss) and blow out the slot with a can of compressed air.

A faulty connection may be causing a driver install to fail and may have been a problem waiting to happen?

Good luck, HTH

 

I will give that a try after work. If it was really a faulty connection, would't it have not shown up in Device Manager?

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Not necessarily. The device ID may be being read correctly but some other part is borderline? All sorts of weird issues with poorly seated GPU's.

Good luck, fingers crossed

Edit: Forgot to add, after DDU the card will show up as 'VGA compatible' in device manager. This is normal until a driver is installed.

 

Okay got you. So it is okay to clean the gold connectors of the GPU with 91% alcohol?

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Yup. Dell recommended to me 95% but I always use medical wipes (for injection sites) as it's so easy and no chance of any lint left. Not as high a % but works fine for me

 

Do you think running Windows 8 is the culprit why the GPU is showing an exclamation mark? After some research I see some people had the same problem I was having with Windows 8 and it went away after they installed Windows 7. I'm thinking of doing a clean install of Windows 7 instead.

Also is there a proper order I need to follow when installing drivers after reformat?

I haven't reseated the heatsink yet but will do.

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Could be win 8 but since both the card and the machine are post win 8 it's a bit strange.

Personally I'd junk win 8, actually I did!, and stick with win 7 right now. MS needs to understand that we want more than a GUI revamp from win 9, real improvements please

My order was just something I have always done. Start with the Intel stuff from dell first, then any other hardware including the dell published video drivers, then any updates and you should be fine. I've not seen any warnings about sequencing problems.

Maybe the reseat will make it go away, simple 10 mins to find out, let me know how it goes

Does it say 'Error Code 43' by any chance?

 

It does say code 43. You know anything bout it?


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A bit. It was in the nvidia driver forum. A whole bunch of people had this error after the release of a new version. About three releases ago IIRC. One guy found that if he disabled 'Virtulisation' in his bios the problem went away. Then they published a fix that could be done in windows that disabled this feature. What it removed was the ability for the machine to accept Remote desktop connections (again memory here!).

Anyhoo, it was a driver version problem that went away on later releases but has appeared in a couple of posts for the latest driver. Unfortunatly the thread is stuffed full of irrelevant posts so it's a real trawl to find anything useful : https://forums.geforce.com/default/...l-display-driver-feedback-thread-7-29-14-/39/

Have a quick look through the bios options and see if you have the option to disable CPU Virtulisation. Might be a quick fix?

 

Darn! Did fresh install of Win 7 and updated drivers but still a code 43 next to the GTX 770M. : (

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Didn't a clean & reseat of the GPU solve your problems? (You haven't mentioned if you've tried that yet, I think it's a good idea to try that).

 

I did a reseat but nothing.

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If the reseat fails then it's more than likely going to be the card. You've exhausted all options I believe.

Do you have warranty? If so time to call in the boys....

 

That stinks. No warranty. I was certain it had to be a driver issue.

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It sure can be, since a LOT of people got this error a while ago. The clean win 7 (and just dell's reference driver?) should have cleared that question up. The bios thing is a shot in the dark (also default it) but no danger with trying it?

 

I could update the bios. I'm.on.A08 but lookd like there is and A14. Not sure if it will do anything.

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Well, it's the first thing the dell techs do (latest bios) before any troubleshooting so you have nothing to loose at this point.

Good luck

 

Flashed bios but nothing. Anybody else have anybody else have deas?

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No warranty as in it's ran out or you "never" had any? Because you should have at least some with a new system.

 

Never had any, i traded my M17x R2 for it straight trade.

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I found something interesting. When I open up GPU-Z it detects card but under bios name it is blank. Would reflashing the card bios help?

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It should still have warranty through the person you traded with and that can be transferred.

 

Well I am going to give a can of compressed air a try on the PCI-E slot before I reseat. I didn't use it the first couple of times when I reseated it.

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I've never had trouble with dust in a slot even with one empty for a time.

 

Well it didn't work. Guess I'll have to buy a new card?

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Can't you get a hold of the person you traded with...get him to transfer you any warranty that is left.