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    Alienware 17 graphics driver problem

    Discussion in 'Alienware 17 and M17x' started by bullzeye82, Jul 2, 2016.

  1. bullzeye82

    bullzeye82 Notebook Enthusiast

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    Hi all,

    i have an alienware17 with card R9 M290x

    When i try to update the graphics driver , it starts to install, then the screen will go black and i only see the mouse cursor. after 20 mins waiting thinking and hoping it would respond nothing happend so i had to manully restart laptop,

    its started to boot and soon as windows screen loaded it went black again.

    i had to start the laptop in safe mode and roll back the driver for it to work again,

    only thing is this driver is old 2015. and i want to update it,

    Can anyone help me please
     
    bullzeye82, Jul 2, 2016
    #1
  2. bullzeye82

    bullzeye82 Notebook Enthusiast

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    Anyone ??
     
    bullzeye82, Jul 2, 2016
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  3. Ashtrix

    Ashtrix ψυχή υπεροχή

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    I never had hands on experience with AMD cards, I think first you should give a try with DDU in safemode, for windows 8 and up you'll need to run the commands and then press F8 when the machine boots to OS. Perform a DDU and shutdown then Install the new driver, But before that make sure you have a system restore point to roll back to be safe.

    For Safemode and legacy boot
     
    Ashtrix, Jul 2, 2016
    #3