Alienware M17x Display not Detecting all of Sudden

Hey,

Yesterday it was all fine! Suddenly today i saw black screen and i did a hard boot (pressed power button for 10 secs and turned it off).

when i turned it on, my graphic card was completely undetectable! i cant open nvidia panel as it was missing. i did a clean installation still its not getting detected!!!

i mostly use it for my bizz i play games very rarely. i don know what to do. i don have an option of restore as all my software licenses would be erased! my card is gtx770. can anyone please guide me?

in bios its showing as Geforce GFX. it cant seem to identify.

 

Hi, are you saying the driver install sees it and installs?

It might be worth a reseat. Simple enough job and you don't have to disturb the paste/pads. Just remove the lower panel remove the fan on the side of the GPU and you should only have to remove two further screws to pop the card and heatsink out as a whole, clean the edge connector and reassemble.

If you're in warranty just call it in, the card may have just failed? The AW support are quick usually and will send an engineer if they identify a broken part (and there is no rule against you opening it up yourself only self-inflicted hardware problems).

 

My guess is the card is failed. Mine did the same thing when it died. Bios shows it as geforce gtx instead of listing the card model like it used to.

Give dell a ring and they will send out a new card.

 

i will call them up.. i guess its best one..

but it was working fine.. all of sudden!

i never use to turn it off. i have cooler pads also. is that cause? i bought lap just 3 months back.

 

Have you tried pressing Fn + F5 to switch GFX cards? Bios update or reseat?

 

when shud i do it?? while booting or after loading into OS?

i got this just 3 months back and i really din expect this much faulty hardwares. i really start to question my decision to go with m17x!

 

Sadly it happens man, when it all goes well you'll learn the 'wrinkles' and enjoy some great gaming. If it becomes tricky (read "time consuming") you do have options, it's part of a service that has to be expensive for Dell to run .

One thing nobody is going to tell you about is Parts Reliability. High-performance, low production run parts cost a premium and fail more often. It's all about the backup you get from the OEM you spent your hard earned cash with!

This time I'd say just call it in and someone will walk you through everything and fix you up . There's a good chance some part has failed and you're putting yourself through unnecessary stress. When you don't have warranty is when you try to trace down a tricky problem in a forum

Good luck, please post back the results of a call and use the local (country) alienware free-phone number, it cuts one layer of the call tree at Dell and you're (almost!) straight into the first guy that is going to take your details and walk you through a few tests - from there it can go many ways so let's see if it gets to that point

 

i removed and reseated fan and connector.. booted up, went to device manager, update drivers, search automatically and restarted.. it worked again!

 

Great news . I've had that fix a problem with mine a few months ago

 

did it happen after that? had u faced any problems after that?

 

Just once when it '8 beeped' on me at POST. This time I took a little more care and used IPA swabs to clean the edge connector and it's been fine ever since, fingers crossed!