Alienware M17x R3 Laptop Troubles

Hey guys,

I've had quite a few issues with my Alienware m17x r3. Who would be best to contact on the forum via PM that is a Dell Representative and could assist me with my issues in depth?

Thanks for your time, NBR.

 

If you are from the US or Canada, I would advise reaching out to any of the Alienware Rep's here on NBR. Brother Luis Porras or Brother Luis Pardo should be able to help you.

In the meantime, why not post up what your problems are and maybe we can help, too....

 

Thanks for the response, Steve.

My issues are far and wide and I've had multiple part replacements, multiple tech calls and my m17x r3 is not the "Ultimate Gaming Machine" that Alienware prides itself into being.

I am just tired. This isn't a guy that's "tired of it" or "sick of it" in an angry, pissy attitude, I'm more apathetic about it. I'm just emotionally, mentally and physically tired of dealing with this laptop.

While I appreciate the help, I cannot even remember off top of my head what I've had done to this thing, but I've put in for a system replacement at this point in time. I am a full time college student (though thankfully not during this summer) and I use this laptop for everything school related. But I also game on it, and for some games, like Assassin's Creed 3, I cannot even play it. I'm fairly sure AC3 can be ran by a 580M graphics card, even on the lowest settings and well, I can't.

I just want a working, reliable computer. I won't pretend I haven't read up and around these forums the past few days on the best results on how to go about getting a system replacement, and seeing others receive brand new systems with better specs is very appealing, but... I just want it to work. I want a reliable laptop.

I want to be proud of my Alienware again

PS: Here are my specs if anyone is wondering. I'll post anything I can as well regarding other questions if needed.

2670 QM CPU
8 GB RAM
500 GB HDD
GTX 580M GPU

 

I can totally sympathise with how you feel. Been there, done that, actually right in the middle of it myself.

First thing I would do would be to compile a list of all the repair attempts that you have had, note the dates etc....everything that you have gone through in as much detail as you can. Write it down in an email draft and save it. You can always edit it before you fire it off.

Reach out to one of the AW reps on the forum here via PM to see if they can help. Let them know of your list. That would be approach number one.

Approach two could be to send a Tweet to @DellCares or @AlienwareTech - they can help, even though my experience of them right now is not stellar. It's worth a go.

If all that fails, you can then fire off that email you've drafted to Mr Dell. I'll give you a few email addresses via PM. It's up to you when you decide to use them - you might want to just skip right to it....personally, I just went through all the other channels first regarding my own case, which is still ongoing.

Hope that helps - I'll PM you now.

Regards
Steve.

 

If I'm not mistaken, I read on your post that you have already asked for a replacement machine and it is currently being handled? Did I get that right?

 

Yes Mr. Porras, but my request was denied.

 

Got it, why was it denied? Any reason given?

 

The tech that was handling my request was not the tech that told me my request was denied. The tech that told me my request was denied (Diego, I think) said "it's not enough of a reason for a system replacement" even though I've had multiple techs come out and replace multiple parts: motherboard, GPU heatsink, etc. I don't know what was done or how much of it was done, but I've had ongoing issues for the past year now with it. I had one tech come out and replace the motherboard (second time) and before he left it booted up, and then after he left it shut down shortly after that, and wouldn't turn on again and was extremely hot. So I've had many techs come out, replace parts, and even had a case where I was better off before he came out.

I'm not sure if you can look at my case notes, but if you can, I can send you my Service Tag number and any other info you need. I'd personally like a copy of the work I've had done myself, but it's been so much I can't remember it all.

 

I can certainly take a look into it, send me your service tag on a PM and I'll review it ASAP.

 

Thank you sir, sending it now.