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    Alienware M17x R4 - No webcam connected

    Discussion in 'Alienware 17 and M17x' started by mydog2409, Dec 2, 2012.

  1. mydog2409

    mydog2409 Notebook Enthusiast

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    I have seen some threads in the forum, but none of them is my issue.

    Today when I tested my webcam (first use), it said no webcam connected to my laptop. I have already tried FN+F9, it can be turned on and off, but still no device detected as well as in the Device Manager.

    Does anyone have any issue with like mine, and if anyone can help me, I am really appreciate it.

    P/s: Dell Technician have replaced my monitor once so I do not know if the problem lies in the monitor or not.
     
    mydog2409, Dec 2, 2012
    #1
  2. jackgarcia7

    jackgarcia7 Notebook Guru

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    If it worked before the technician came it should be cover under the same warranty. But if you know how to open your laptop you can check the connections inside.
     
    jackgarcia7, Dec 2, 2012
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  3. CryoBolt

    CryoBolt Notebook Consultant

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    Hahaha, so I was not the only one.

    Yeah, the webcam itself is missing in action. He or she probably forgot to put install it on the new monitor. I believe they are supposed to take it from your original monitor and put it in the replacement.

    Granted, it could be something else, but you should be able to see the lens, or no lens, of the camera by looking through the hole.

    Sent from my SGH-T999
     
    CryoBolt, Dec 2, 2012
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  4. mydog2409

    mydog2409 Notebook Enthusiast

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    Just find out that the intergrated microphone is not connected, and there is no camera behind the hole too. Well, it's time to call the technician again...
     
    mydog2409, Dec 2, 2012
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  5. bigtonyman

    bigtonyman Desktop Powa!!!

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    sucks man, hope they fix it right this time. :(
     
    bigtonyman, Dec 3, 2012
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  6. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    That's awful. Sorry about the inconveniences, send us an e-mail with your service tag, phone and a brief description of the issue to [email protected] and we'll help you with that.
     
    Alienware-L_Porras, Dec 3, 2012
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