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    Alienware M17x R4 IGP switching problem (green screen)

    Discussion in 'Alienware 17 and M17x' started by dangarov, Dec 19, 2012.

  1. dangarov

    dangarov Newbie

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    I have the following problem with my new Alienware m17x-R4.

    When i am trying to switch between the integrated GPU and AMD 7970m using Fn+F7 keys my screen goes radiant green immediatly on the boot. I can log into OS and see the graphic cards changed from Intel HD to AMD but cannot do anything to get rid of the green screen (looks more like a green curtain above the screen). The problem disappears after i switch back to IGPU with Fn+F7. The games with IGPU switched on are running perfectly fine though giving smooth picture and high frame rates.

    Any ideas if its AMD 7970m, OS or drivers' problem?
     
    dangarov, Dec 19, 2012
    #1
  2. Joe85

    Joe85 Notebook Deity

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    Sounds like a driver issue. Try installing the latest AMD drivers by doing a clean install of the drivers (open Catalyst install manger, select uninstall, then run drive sweeper and CC cleaner), then go to System Properties>Display adapters>Intel 4000>right click> uninstall driver. Then right click on it again, and update driver.

    See if that works.
     
    Joe85, Dec 19, 2012
    #2
  3. dangarov

    dangarov Newbie

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    Joe85 thanks for suggestion.

    Yesterday i tried updating AMD drivers (currently running on the latest Dell build) to no avail. If i do a clean install with driver sweeper i constantly get BSOD either on boot up or during the driver reinstallation. If i install latest driver over the older version (without the sweeper) i can't get the CCC working ( i got the message that CCC stopped working and my games won't start on the high settings).
     
    dangarov, Dec 20, 2012
    #3
  4. otsego

    otsego Notebook Enthusiast

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    Came over this post while searching for the exact same issue. I have a two-day old Alienware M17x R4, which after pressing the switch key and rebooting goes all red (instead of green). This issue is present all the way from POST and BIOS-settings, so couldn't be related to drivers. Unlike dangarov though I have a GTX680M, not an NVIDIA card.
     
    otsego, Dec 31, 2012
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  5. dangarov

    dangarov Newbie

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    otsego, did you find a fix to this problem?
     
    dangarov, Jan 10, 2013
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  6. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Have you guys tried disabling the secure boot in the BIOS? If the issue persists please send me a PM and I'll try my best to help you out.
     
    Alienware-L_Porras, Jan 10, 2013
    #6
  7. dangarov

    dangarov Newbie

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    checked - secure boot is disbaled
     
    dangarov, Jan 11, 2013
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  8. hacktrix2006

    hacktrix2006 Hold My Vodka, I going to kill my GPU

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    did you every fix this problem?
     
    hacktrix2006, Apr 6, 2013
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  9. quinny

    quinny Newbie

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    I had this issue after my motherboard was replaced. I went to the dell Product Support website and ran the Dell PC Diagnostics on only my video cards.This then put both the Intel HD and the Geforce card through a series of rendering and memory tests.

    After this completed i then used Function + F7 to change the graphics card. In restart before booting down windows finished installing some updates and then the computer rebooted without the green screen.

    I'm not sure if it was the dell diagnostics running the rendering and memory tests on the Geforce 680M card or if it was the windows updates. But this fixed the issue for me.


    What i had tried previously:
    Reinstalled the Intel and Nvidia drivers.
    Flashed the bios
    Disabled Secure Boot
     
    quinny, Jul 16, 2013
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  10. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    I'm glad it was fixed though :)
     
    Alienware-L_Porras, Jul 17, 2013
    #10