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    Alienware M17x R4 Screen Shutoff Issue

    Discussion in 'Alienware 17 and M17x' started by Amox05, Nov 20, 2013.

  1. Amox05

    Amox05 Notebook Enthusiast

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    Hello all!

    I successfully upgraded my GPU to a 780m a couple of days ago. I did notice that when I push down on this area above the keyboard, the screen will shut off while running on the dedicated GPU. When I push down, the screen goes dark, when I release, it opens back up.

    IMG_0843_zps2e90ccd9.jpg

    The thermal pads I used were a little thick but I made sure that everything was secure. Any input is welcomed
     
    Amox05, Nov 20, 2013
    #1
  2. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    You could be pressing the LVDS cable causing the screen to disconnect. Have you tried opening and looking in there to see if there is any loose/broken cable?
     
    Alienware-L_Porras, Nov 21, 2013
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  3. juliant

    juliant Notebook Deity

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    Mr. Porras is perfectly correct. That is exactly what it is. Your cable of the LCD is not completely inserted. I would avoid pressing on it and opening it immediately to have it secured in. Be very careful when you put the connector back and do not apply too much pressure. You may end up with a dead screen if you ignore it and delay it...
     
    juliant, Nov 21, 2013
    #3