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    Alienware m17x R4 7970m issue

    Discussion in 'Alienware 17 and M17x' started by SchneebalL, Jun 23, 2012.

  1. SchneebalL

    SchneebalL Notebook Consultant

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    Hiya all ,

    really after some help here with my new R4 ,

    ok in my device manager all that is showing is the HD4000 and in the bios all that is showing is the HD4000 and for Discrete graphics 1 its saying "not detected "

    So basically i am just running with the HD4000 , any help or ideas would be great

    Thanks all
     
    SchneebalL, Jun 23, 2012
    #1
  2. Eromy

    Eromy Notebook Enthusiast

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    Hey, it seems that your laptop doesn't recognize 7970m.

    Most likely, it is a driver issue. Try to make full/clean uninstall of GPU drivers and go for ones supplied by Dell. If card will not appear in device manager, try modded 12.5/12.6 drivers (links can be found around this forum part). As a last resort, make clean install of OS.

    Second option is that 7970m is not connected properly or dead. That would be very unfortunate and you will need to return the laptop for repairs. Before settling on this option, try the advice.
     
    Eromy, Jun 23, 2012
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  3. SchneebalL

    SchneebalL Notebook Consultant

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    Hey thanks for reply ,

    i have uninstalled drivers , installed fresh OS and removed the card and re-connected it . just not showing in bios or device manager

    i have tried taking power out , removing battery and holding power button down and still nothing :(

    was hoping i had missed something and wouldnt have to wait for dell to send a engineer out to replace the card as according to tech guy they are out of stock of 7970m and i could be in for a wait

    sucks really the laptop has only just turned a month old..
     
    SchneebalL, Jun 23, 2012
    #3
  4. SchneebalL

    SchneebalL Notebook Consultant

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    alot of views but no help ? come on guys !! this forum is normally amazing for help...

    thanks
     
    SchneebalL, Jun 23, 2012
    #4
  5. steve1ddd

    steve1ddd Notebook Evangelist

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    what about the Fn-F7 key...does it do anything? Do you have OSD app installed?
     
    steve1ddd, Jun 23, 2012
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  6. SchneebalL

    SchneebalL Notebook Consultant

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    Hi

    yes mate i have OSD installed and Fn-F7 says switch graphics which i do , but stays on on HD4000 , my concern is says no 7970m detected in bios
     
    SchneebalL, Jun 23, 2012
    #6
  7. The Revelator

    The Revelator Notebook Prophet

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    If your 7970M is not recognized in the BIOS, then it is almost certainly dead and needs to be replaced. Bad luck, but it happens.
     
    The Revelator, Jun 23, 2012
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  8. SchneebalL

    SchneebalL Notebook Consultant

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    so it seems , tried everything thanks for reply ..
     
    SchneebalL, Jun 24, 2012
    #8