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    Alienware m17x media keys not working - Please help

    Discussion in 'Alienware 17 and M17x' started by kenren, Sep 22, 2012.

  1. kenren

    kenren Newbie

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    I received my Alienware m17x R4 a couple days ago but unfortunately all i have been doing with it is trying to get the touch media buttons in the top right to work. I have read that draining the power or reinstalling the OSD program might fix it so i tried both but it changed nothing. So i thought it had to be a connector and i opened it up but the connector seemed to be fine. Any ideas what i should do now?...

    Also one other thing: since i was forced to check the connector i thought i might as well install my other 8gb of ram in the process even thought i had originally intended not to bother after i found out the other two ram slots were under the keyboard. However the ram hinges that usually pop up when pushed to the side this time did nothing. So i am confused, are the hinges stuck? Or do you install memory differently in the front?

    Any help is much appreciated! Thanks!
     
    kenren, Sep 22, 2012
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  2. redsfan7035

    redsfan7035 Notebook Geek

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    Call dell have them come out and replace them. Mine were not pushing in fully when I first got my laptop so the first day I was already calling support for my warranty. They sent someone out and he replaced just the media keys since my keyboard was fine. I was pretty pissed having to use the warranty so soon but it was really easy and painless and has been working great since.
     
    redsfan7035, Sep 22, 2012
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  3. kenren

    kenren Newbie

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    What do you mean you're buttons were not pushing in fully? The media buttons are touch are they not?
     
    kenren, Sep 22, 2012
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  4. kenren

    kenren Newbie

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    Wow, well i feel like a moron. I thought these keys were touch keys and they are not, lol. I heard that they were touch which was obviously incorrect, oh well i like physical buttons much better. Sorry for the trouble.
     
    kenren, Sep 22, 2012
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  5. CryoBolt

    CryoBolt Notebook Consultant

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    Just had to.

    http://img860.imageshack.us/img860/69/dogscience.jpg
     
    CryoBolt, Sep 23, 2012
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  6. redsfan7035

    redsfan7035 Notebook Geek

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    Lol wow hilarious
     
    redsfan7035, Sep 23, 2012
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  7. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    I'm glad you got it sorted out so easily. :)
     
    Alienware-L_Porras, Sep 24, 2012
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