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    Anyone with blu-ray drive

    Discussion in 'Alienware 17 and M17x' started by bluesun72800, Apr 19, 2011.

  1. bluesun72800

    bluesun72800 Notebook Enthusiast

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    I am having problems with my blu-ray drive. when i put a blu-ray disc in it says there is a disc with an unsupported format in drive D:, im using power dvd 10 ultra, and i have the 2720QM and the ati 6970 4 gb ddr3, and yes i have a blu-ray drive. also if you have any suggestions on other software to use let me know.
     
    bluesun72800, Apr 19, 2011
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  2. 3demons

    3demons Battlefield 3 Ace

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    i have the same problem with my r2, i have power dvd 9. i adressed the issue a while ago but never got and answer or "support" for it.
     
    3demons, Apr 19, 2011
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  3. BatBoy

    BatBoy Notebook Nobel Laureate

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    Is this with every bluray disc or just a specific title? If this happens with every title, then I would ask Dell for a replacement drive. If its just a specific title, then more than likely its a compatibility issue with Cyberlink. Try a different player - see if its playable using Windows Media Player/Windows Media Center.

    Is this a blank with burned data on it? if so, perhaps try a different brand of media.
     
    BatBoy, Apr 19, 2011
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  4. bluesun72800

    bluesun72800 Notebook Enthusiast

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    well lets hope someone answers now, also did you get yours fixed?
     
    bluesun72800, Apr 19, 2011
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  5. bluesun72800

    bluesun72800 Notebook Enthusiast

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    no its with every title, and it runs dvds fine, and they are retail
     
    bluesun72800, Apr 19, 2011
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  6. 3demons

    3demons Battlefield 3 Ace

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    havent bothered to fix it, because one, im on a base, and we dont have any bluray discs to play, and im too lazy/busy to go buy one and keep testing. but i havent tried what batboy said (i only tried in power DVD 9, not WMP or WMC)
     
    3demons, Apr 19, 2011
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  7. bluesun72800

    bluesun72800 Notebook Enthusiast

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    windows media player doesn't work bout to try media center

    EDIT:

    Media center doesn't work either
     
    bluesun72800, Apr 19, 2011
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  8. bluesun72800

    bluesun72800 Notebook Enthusiast

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    Ok well im going to try nero now so there should be an update in about 20 mins
     
    bluesun72800, Apr 19, 2011
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  9. bluesun72800

    bluesun72800 Notebook Enthusiast

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    ok so nero didn't work either :(
     
    bluesun72800, Apr 20, 2011
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  10. Jestare

    Jestare Notebook Consultant

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    That was a long 20 minutes haha. If it's really not working, you should probably call Dell about sending someone to replace it. Did you receive the m17x recently?
     
    Jestare, Apr 20, 2011
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  11. bluesun72800

    bluesun72800 Notebook Enthusiast

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    lol yah it was no i didn't try it till today, yah just got mine on the 9th prolly going to call them tomorrow since i have the day off tomorrow.
     
    bluesun72800, Apr 20, 2011
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  12. TheProphetofDoom

    TheProphetofDoom Notebook Consultant

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    Are blu-rays region locked? Could they have given you the wrong blu-ray region if this is the case?
     
    TheProphetofDoom, Apr 20, 2011
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  13. Roykirk

    Roykirk Notebook Consultant

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    My R3 has a Blu-Ray player, and I've used PowerDVD 9.6 and even 10 Ultra without issue. The drive has been able to detect a disc even with the 9.5 version that didn't work with my Optimus setup.

    Definitely sounds like a hardware problem.

    Does Windows Explorer show that a disc is inserted?
     
    Roykirk, Apr 20, 2011
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  14. compme

    compme Notebook Enthusiast

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    Are you sure it's a Blu-Ray player? (just kidding )

    I had a drive do that and had it replaced, problem solved.
    good luck.
     
    compme, Apr 20, 2011
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  15. bluesun72800

    bluesun72800 Notebook Enthusiast

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    lol thank god i figured it out daemon tools was interfering so i just removed the virtual drive and now it works, i feel like an idiot
     
    bluesun72800, Apr 21, 2011
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