The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    At the end of my rope with M17X R3

    Discussion in 'Alienware 17 and M17x' started by bus_dr1v3r, Jul 23, 2012.

  1. bus_dr1v3r

    bus_dr1v3r Notebook Consultant

    Reputations:
    10
    Messages:
    203
    Likes Received:
    17
    Trophy Points:
    31
    I've had this systems for ~8 or 9 months now and I have had all that I can stand. The fact that almost every time I put this system to sleep the video drivers crash and it won't wake back up and that the HDMI-in has NEVER worked right. I called again today with the HDMI-in issue (actually I just asked while I had him on the phone because my M11X has to be repaired for the 4th time) and I was told that I have to pay extra to talk to someone to help me fix that issue!?!?! I have to pay extra for advertised functionality? On top of that I can't talk to US tech support unless I buy a different warranty? I can say that without a doubt I will never buy another Alienware product, and this nickel and dime support is getting old.

    Any suggestions? I can't even get my M11X swapped out after 4 repairs. This is just starting to seem like a bad joke.
     
    bus_dr1v3r, Jul 23, 2012
    #1
  2. jywang

    jywang Notebook Evangelist

    Reputations:
    203
    Messages:
    517
    Likes Received:
    0
    Trophy Points:
    30
    How about some details?
    Did you install an ssd on your M17xR3?
     
    jywang, Jul 23, 2012
    #2
  3. bigtonyman

    bigtonyman Desktop Powa!!!

    Reputations:
    2,377
    Messages:
    5,040
    Likes Received:
    277
    Trophy Points:
    251
    what drivers are you running on the 560m? That's part of the problem right there. As to the m11x repairs, is it the same thing getting repaired all 4 times? If so, I would demand to talk to a supervisor and maybe they will be a bit more lenient on a replacement. Hope this is a little bit helpful.

    Edit: M17xR3 HDMI IN not working: **Work around from Nvidia** at last! That should get your HDMI in working under a newer driver :)
     
    bigtonyman, Jul 23, 2012
    #3
  4. bus_dr1v3r

    bus_dr1v3r Notebook Consultant

    Reputations:
    10
    Messages:
    203
    Likes Received:
    17
    Trophy Points:
    31
    The video driver on the m17x is 269.03.

    The m11x has had the screen replaced 3 times(faulty hinges), and the motherboard replaced once. This repair is for a new motherboard because of the battery not charging properly(same reason it was replaced the first time) and some of the screws on the bottom are stripped out from people over-tightening screws.
     
    bus_dr1v3r, Jul 23, 2012
    #4
  5. bigtonyman

    bigtonyman Desktop Powa!!!

    Reputations:
    2,377
    Messages:
    5,040
    Likes Received:
    277
    Trophy Points:
    251
    For HDMI check out that link I put in my earlier post and you should be able to get it working. :)

    As to the replacement of the m11x, called up alienware, do the usual around the bush talk to the rep, but then ask to talk to a supervisor and explain all the issues you have been having and how you are very unsatisfied and won't be coming back to alienware again. That should help get you somewhere. ;)
     
    bigtonyman, Jul 23, 2012
    #5
  6. bus_dr1v3r

    bus_dr1v3r Notebook Consultant

    Reputations:
    10
    Messages:
    203
    Likes Received:
    17
    Trophy Points:
    31
    I appreciate your advice and I'll give the workaround a shot. It just infuriates me that I have to perform a workaround for advertised functionality and I'm so tired of talking to reps who can barely speak English while read scripted responses back to me.

    As for the M11X, I gave up on getting it working properly again a long time ago. I just want it back as close to a new state so I can sell it. I don't feel like I should have to call and harass these people to get results.
     
    bus_dr1v3r, Jul 23, 2012
    #6
  7. bigtonyman

    bigtonyman Desktop Powa!!!

    Reputations:
    2,377
    Messages:
    5,040
    Likes Received:
    277
    Trophy Points:
    251
    yea I know what you mean.. going through a warranty issue right now myself. :p
     
    bigtonyman, Jul 23, 2012
    #7
  8. bus_dr1v3r

    bus_dr1v3r Notebook Consultant

    Reputations:
    10
    Messages:
    203
    Likes Received:
    17
    Trophy Points:
    31
    Any idea what a good price for a m17x r3 with my specs would be? I'd rather build a new desktop.
     
    bus_dr1v3r, Jul 23, 2012
    #8
  9. bigtonyman

    bigtonyman Desktop Powa!!!

    Reputations:
    2,377
    Messages:
    5,040
    Likes Received:
    277
    Trophy Points:
    251
    bigtonyman, Jul 23, 2012
    #9
  10. jaeyang9

    jaeyang9 Notebook Consultant

    Reputations:
    6
    Messages:
    202
    Likes Received:
    3
    Trophy Points:
    31
    try running latest nvidia drivers 304.79
     
    jaeyang9, Jul 23, 2012
    #10
  11. zoolian982

    zoolian982 Notebook Deity

    Reputations:
    143
    Messages:
    883
    Likes Received:
    1
    Trophy Points:
    30
    Also, your selling range might be 800-1200 based on your current specs for the m17x. I sold another m17x r3 i had for $1200 late last year. Though mine had a 6970m in it instead of Nvidia/+3D
     
    zoolian982, Jul 23, 2012
    #11
  12. tripleh3lix

    tripleh3lix Notebook Consultant

    Reputations:
    16
    Messages:
    120
    Likes Received:
    0
    Trophy Points:
    30
    Tried that. They just asked me if I wanted to be transferred to the cancellation department LOL.
     
    tripleh3lix, Jul 27, 2012
    #12