BSOD Issues

I keep getting BSOD's and I have no clue why. I was / am under the impression that its RAM related, but my ram is fine according to memtest. I don't know how to troubleshoot BSOD's, but I do know that the answer to them is in the .DMPs (I think). Attached are a few of my last .dmp's. Any help would be greatly appreciated.

 

intense, i examined your dmp files.

You have either virtual, or real memory issues. Either the memory itself or the management of the memory within windows.

You've already moved your paging file back to "System managed" so this could have stabilized your system already (from other thread)

You could have ram issues, either system ram, video ram OR virtual ram (page file)

you could have RAID-0 issues so check your harddrives for errors.

You MAY need to reinstall windows due to corruption of ntoskrnl.exe and associated files...

 

Could that be causing me minor game performance issues? Is there another way to fix this without reinstalling windows? Should I put it back to file paging for ram to manage it? What if I replace the ram? Thanks.

 

You already ram memtest86, correct? Everything came out clean after several passes?

is your system under warranty?

Because this could be a few different things that is causing your problems, the best way is to eliminate the free options first before spending cash on new ram...this includes, checking your hard disks for errors and fixing them, leaving your paging file to windows managed, and reinstalling windows, or doing a restore to some point before your issues started

You could go out and buy new ram, but that won't solve anything if your current ram is good. Also, make sure you have all the latest window 7 patches and service pack

 

Here's another one. Any ideas?

 

I hate to reinstall windows. That is just such a pain. If I were to do that I'd probably put in my SSD and install windows on that. I have a 120gig vertex 2, but for whatever reason I thought that there were problems with SSDs on this machine. Also, how do I check the disk for erros?

EDIT: Also, should writeback cashe be enabled in rapid storage technology app?

 

Some of your errors suggest memory management issues more than physical DRAM problems. The Windows utility System File Checker can be used to analyze the integrity of system files and repair/replace any corrupt or missing files. To run, start an elevated command session (Start>Run>type "CMD" and run as administrator) and at the Prompt type "SFC /scannow" and hit Enter. It may take a few minutes. If it finds errors, corrupt files, etc., but says it is unable to repair, you'll probably want to reinstall Win 7. If it passes, then that area can be eliminated. The other thing to do is run Check Disk (Start>Computer>Highlight the disk>click on Properties (from the menu bar)>Tools tab>Error Checking section>Check now. It will run after a reboot and check for physical errors which can cause issues similar to yours.

 

Install windows on your SSD and boot from it, see if stability is achieved (means remove your 2 320 drives)

Your last crash was caused by failure in Dxgmms1.sys...which means your video card drivers need to be updated

There is a high probability that your problems are being caused by one or both of your hard drives. Check, Repair...the issues are magnified because you are in Raid0

 

I did the thing in bold and walked away. When I came back the computer had booted into windows so I have no clue if it found / fixed anything or not. I only had the first box checked. Should I do it again with the second box? The one with the repair sectors option? I'm doing the CMD SFC/scannow right now.

Would these problems cause me performance issues in game? I've been having lesser performance. My vantage score is the same, but I feel I'm having some sluggishness in gaming. Would this be the cause?

The CMD thing didn't find anything.

EDIT: Also, when I start the computer I see the little "!" mark on the intel RST icon in my bar next to my clock on the right. I right click the icon and open the app, and then the little "!" turns into a green check mark. Not sure if that means anything.

 

You last 2 minidumps (from the 24th and 25th) indicate that dxgmms1.sys is at fault. After making sure your graphics drivers are up to date, make sure your DirectX is up to date as well. If your DirectX is up to date, try the steps listed here: External Link (microsoft.com).

 

I just got the new 12.1 WHQL. The one I was using before was 12.1 preview. Maybe it was causing problems. I'll post if I get another one of those dxgmms BSOD's. What about the other ones?

 

Are you using Kaspersky? It's been known to cause BSOD's. Your first 2 BSOD's were caused by ntkrnlmp.exe and Ntfs.sys respectively interrupting avp.exe which, IIRC, is Kaspersky. Uninstall Kaspersky and use Microsoft Security Essentials instead.

Your first BSOD was a 0x1A. Memory_Management error which is self explanatory.

Your second BSOD was a 0x24 caused by Ntfs.sys. This bug check is usually caused by disk corruption in the NTFS file system or bad sectors on the HDD. However you ran check disk and ruled out disk error.

Your third BSOD was a 0x3B caused by ntkrnlmp.exe interrupting portal2.exe. 3B bug checks are usually caused by graphics driver but could also be caused by antivirus and memory issues as well.

 

The new 12.1 WHQL Mobility Drivers are working really well (for everything except skyrim). Hopefully I won't get any more graphic related BSOD's. I did those disk checks but I'm not sure if it fixed / found any issues since I was away from my machine and it was rebooted when I came back to my desk.

Also, when I boot my machine the icon for intel rapid storage technology has a "!" indicating that its not enabled. If I open the app, the "!" becomes a green checkmark saying its properly working. Any idea why I have to open the app before it starts workign properly?

 

Glad to hear the new drivers are working well.

I uninstalled IRST on my machine since it was causing me problems with my SSD. I've yet to try it again so I'm unsure. If anything, go to Windows services (START>>type "services.msc">>click on "services.msc") and see if IRST is disabled by default (startup type should be automatic).

 

I hope your problems are fixed Intense

While there is a bsod thread going I thought I'd asked for some help with issues I've been having

I have had crashes and bsods ever since i got my m17x, the new bios's and vbios fixed most of these, but didn't eliminate totally, every time they get more frequent i just re-install windows and all seems well, then the bsods just increase with frequency over about 6 months, the bsods are totally random in terms of frequency (I could get one of more in a day or I could have a week or more of smooth computing) and the level of usage and programs I'll be using

So its only been in the last few days I've gotten really annoyed and tried to find a permanent solution
so far i have:
-done 3 passes of memtest, (so i can rule out ram?)
-run dxdiag
-checked the windows file system via cmd and the command sfc /scannow which immediately turned up unfix-able errors
-re-installed windows, but alas i go another bsod (the dmp file i have attached)
-re-ran dxdiag and the windows file scan which came up with no errors
-change the cpu to my old 740qm, since then I have returned to my computer twice today with it having restarted (but no dump file or windows error message)

So I'm not sure if my problems are solved and my 920xm is to blame, I hope not
I forgot to get the dump files before i re installed so i only have the one dmp file, but from memory the bsod messages I got before included:
IRQL not less or equal
clock interrupt was not received on secondary processor
ati.........something something
and most freqently bugcode_usb_driver, (I also have had usb port freezes were some or all my usb ports become non responsive which would seem to make sense considering the bsod)

next on my check list is to do a disk scan and run RUBotted

any other options, advice, solutions and ideas until then will be greatly appreciated (hopefully I've given enough useful info despite my lack of dmp files)

 

0xFE Bugchecks generally point to a USB device driver problem. Make sure you have all the latest drivers for all your devices to eliminate those as the problem.

You may also want to try this generic USB driver fix: External Link

What USB devices to you have connected to the computer? It could be a hardware problem with one of your USB ports or a USB device. If you still get BSOD's after updating all drivers, I would disconnect all USB devices and see if the problem persists. You can then add your USB devices one by one and see if one of them is the cause of your BSOD.

Also, if you're using antivirus software such as Avast, Kaspersky, McAfee etc. or virtual drive software such as Alcohol 120 or Daemon tools, those are known to cause BSOD's as well. Uninstall them. Replace the antivirus with Microsoft Security Essentials. If you have virtual drive software you will also need to run a SPTD removal tool: External Link