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    Best way to handle small issues with m17x r3 while under warranty?

    Discussion in 'Alienware 17 and M17x' started by BigBlondeViking, Apr 22, 2011.

  1. BigBlondeViking

    BigBlondeViking Notebook Enthusiast

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    I got my machine yesterday. :)
    I heard a little rattle and was scared...
    Opened her up and it looks like the tech that build the machine was sloppy!
    Almost all the screws were loose :( and 1 of my hard drive caddy was partially stripped[still kind of works]. Took the time to reset the screws, but the one screw bothers me... when i took it out there where small metal filings around it :(

    I have 3 year Adv warranty, should I:
    1: call and complain about the drive mount, so its on record?
    2: or when it finally is un-usable... call them?
    3: suck it up an buy that SSD so it doesn't matter if the caddy isn't snugg :p (joking... for now)

    I will be installing my new Momentus hybrid drive and HyperX ram tonight... I will take a photo~
     
    BigBlondeViking, Apr 22, 2011
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  2. BatBoy

    BatBoy Notebook Nobel Laureate

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    If you find anything wrong with your system which you are not satisfied with, contact support ASAP. Do not wait. Have it resolved before your 21-day/30-day period expires. Remember, this is from the date of invoice, not from when you received the system.

    Call - have it taken care of.
     
    BatBoy, Apr 22, 2011
    #2
  3. T2050

    T2050 Notebook Deity

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    Just out of interest, the people here in the AP region (Australia and NZ) pay inflated pricing for units that are likely built in the same plant. Anyone would think the customer service must be better, but it not :(
    We don't get the same good deal on returns and the service is painful to deal with, as in resolve does not come easy. Our return time is only 15 days. In my case I was charged and invoiced, then waiting longer than 15 days for the machine to be build and shipped.
    Where does that leave us, have you any suggestions?

    In my case, I called Dell the same day to report a fault out of the box. Two services later (over the last 22 days since the R3 arrived at my house) the issue is not resolved. After at least 12 phone calls later I still cannot get this resolved, and Dell seems to be advoiding to replace my system. I feeling ripped off for a system that costs $5500 in my country, that works out to $4368 in US dollars, yeah I actually do expect it to be perfect at that cost.
     
    T2050, Apr 22, 2011
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