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    Big issue with my new Alienware M17x R3 - BURNED IN effect !

    Discussion in 'Alienware 17 and M17x' started by rodarkone, Sep 25, 2012.

  1. rodarkone

    rodarkone Notebook Geek

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    I have bought my laptop in June this year - and today - when I was performing some tests I noticed something strange - like a shadow, on my screen.

    The problem is generated by the lock screen image with the Alienware name / logo

    This is a big issue for me and I cannot believe that this can happened with such a high end product.
     

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    rodarkone, Sep 25, 2012
    #1
  2. bigtonyman

    bigtonyman Desktop Powa!!!

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    call up dell if you bought it brand new and have them send a replacement. ;)
     
    bigtonyman, Sep 25, 2012
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  3. rodarkone

    rodarkone Notebook Geek

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    Added a BIOS photo - (sorry the quality is not DSLR but it's taken with my phone)

    I will contact them tomorrow to find out why I have this effect on my screen.
     
    rodarkone, Sep 25, 2012
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  4. Alienware-Pablo_R

    Alienware-Pablo_R Company Representative

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    Have you checked if the same effect happens using an external monitor?
     
    Alienware-Pablo_R, Sep 25, 2012
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  5. rodarkone

    rodarkone Notebook Geek

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    No effect on the second monitor (tryed 2 different models already a Samsung & a Sony) :(

    After shut down / left for a while 5-10 min - the efect dissapears but it's reappearing after 10-20 min of usage.
     
    rodarkone, Sep 25, 2012
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  6. leeshjnn

    leeshjnn Notebook Evangelist

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    Does this only happen during the BIOS screen? Because it looks like a hardware problem to me.
     
    leeshjnn, Sep 25, 2012
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  7. rodarkone

    rodarkone Notebook Geek

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    rodarkone, Sep 25, 2012
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  8. airacutie

    airacutie Notebook Consultant

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    definitelly need at least screen replacement ...
     
    airacutie, Sep 26, 2012
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  9. MickyD1234

    MickyD1234 Notebook Prophet

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    You shouldn't have any problem with getting Dell to replace. I had mine replaced recently (for a different problem) and as soon as I told the tech it happens on the BIOS screens he didn't make me do any tests just sent an engineer with a new panel :D. Unless your handy with a screwdriver I'd advise an engineer as it's quite a bit of dismantling...
     
    MickyD1234, Sep 26, 2012
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  10. bigtonyman

    bigtonyman Desktop Powa!!!

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    Not to complicated. :p I've swapped my screen twice after dell sent me the assembly and I'll have to do it again when I order my 1080p panel. ;)

    Sent from my Samsung Galaxy S2 running Resurrection Remix
     
    bigtonyman, Sep 26, 2012
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  11. MickyD1234

    MickyD1234 Notebook Prophet

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    For sure, just a but daunting when you are surrounded by all the 'bits' :eek:
     
    MickyD1234, Sep 26, 2012
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