Black Screen sometimes when booting or after trying to awaken screen. MX17 R5 (max settings)

Hey guys well i'm recently having a black screen sometimes when booting the laptop (it does give light just black screen) and i have to force shut down / restart to fix this.

Same happens for when i leave my laptop idle and the screen turns off (not sleep mode) Half of the times i try to awaken it again i have the same black screen.

Sometimes it helps to close my laptop and reopen it But this has only worked a few minor times..

I remember having issues with sleep mode on my desktop.. So i never used sleep mode before can this be the issue?
The weird thing though it's not only after sleep mode but also after the screen turns off or when booting..

I may have 25 houres of games played and reading some news/internet/youtube didn't do much at all yet so pretty untouched/new

Anyone have any suggestions? it's my first time owning a laptop.

Thank you!

 

Do you have the latest BIOS? When the boot issue happens. Nothing else comes up? Does it show you the BIOS screen at least?

 

I have the same problem with the screen turning off and staying off, a fix was to put it to sleep and wake it but I've just prevented the screen from turning off now. I also did get the black screen when booting but its gone now, I think the bios update fixed it.

 

Strange i just updated from A1 to A5 Bios but i booted today and still had the same issue I kinda like my screen to turn off automaticly after a while but if there's no other choice... This won't fix the black screen when booting though?

Sometimes it's just a black screen with no light but keyboard light & surroundings are on

 

This is very annoying it's not healthy having to turn your pc on/off 3 times a day with the power button huh?

 

I did do a fresh install of windows a few times, maybe you should try that

 

Pfff but there's really nothing installed on my laptop except a few games and skype and a media player or two.. so i don't like to do clean install just yet pc is only 1.5 month old..

I think the problem has started since i connected my laptop to my tv. I selected to display only the tv when i plugged my laptop in. But now when i plug my laptop to my tv i cannot enable my laptop screen anymore...

Plugging the hdmi cable out still leaves me with a black screen till put my laptop in sleep mode and reawaken again. Any help? When i open nvidia control panel i see my samsung tv and my alienware screen but i can't check my alienware screen.. Any help?? ty

 

I do have a few problems with my second monitor, if I make that the main monitor and disable the laptop screen then when I reboot the screen doesn't load. If I extend the monitor then it will reboot fine. To prevent it before I used to main the laptop screen the main monitor before shutdowb but if you can't do that then try reinstall your drivers and try the new beta drivers if you don't have it. I actually lost my 3D option (not detecting the screen is 3D compatible) on my laptop and had to reinstall drivers like 4 times before it came back.

 

I do have the same problem since updated to a05 bios, I use an external monitor and when I boot the computer and if the hdmi cable is connected, the display just remain black and it reboots in a loop. I have to disconnect the hdmi cable to fix the problem, so the hibernate and sleep mode now are useless when using an external monitor.

 

I've also seen this problem several times. When the laptop display is set to 120Hz - the nVidia driver issues warnings about the HDTV (connected via HDMI) operating at 60Hz when I connect it to run Media Center. When I'm finished watching on the TV, I close the lid of the laptop and disconnect the HDMI. When I power it back on - the display goes black. The next time I do this - I'll try disconnecting the HDMI first, letting the display driver reset - and then closing the lid - and see if that avoids the black display problem.

I've also noticed that the fn-F1 key doesn't swap the displays like similar FN keys on other laptops. Instead of stepping through the screen configurations - it seems to bring up the Windows display properties window, which requires you to manually change the display settings - which doesn't help when the display is black.

 

Yeah i was the hoping the FN F1 key would just swap displays but it's not the case. I did discover now i can reeanable my display by closing the lid after unplugging from the tv.. This doesn't solve the boot problem though which is similar but can't be fixed by closing the lid.. Grr i'm so annoyed by it!

 

You cannot revert back to an 'older' restore point? See if that helps (though make sure you save your stuff on an external hdd) before doing anything unusual. What you guys are facing is messed up software / drivers and only reverting to an older restore point, or clean installation could solve your issues.

Sometimes, even specific cleaning software used in the system could damage windows files or drivers installed on top of other drivers can have a lot of impact on your system. There could be a lot of causes on why the brightness issue comes up.

I had the problem sometimes, when the screen goes black after certain time (on most of my computer systems), fans start running like crazy; the solution to that was to remove the GPU drivers and clean all the remaining stuff left behind with driver sweeper / ccleaner, have the GPU driver installed again and matter was solved... ^^^ You for example, for sure you have some issues with the drivers for the graphic cards...

 

I made my first restore point today, sadly enough so it won't help.. I do have an alienware insurance so they should be able to pass by and fix this right?

Right now i'm actually only having trouble with the booting.. 1 on 2 boots will have black screen. Certain it has to do with gpu drivers could something not have gone wrong when plugged to the tv? Or can those gpu drivers just suddenly get corrupted?

 

I have the same problem. Got the 4800MQ 120hz 780m configuration. By the way, this also happens to me when I use the HDMI IN functionality and want to switch back. I have to put the laptop to sleep via the power button, and start it up again to regain my display. I am running the A05 BIOS and 327.23 NVidia driver on Windows 8 64bit.