Blu Ray Playing Failure Please Help

I have a m17x R2 which comes with bluray drive. I can no longer get it to play blu-ray dvds. I have tried full Cyberlink and Nero blu-ray software suites. It will 'see' the blu-ray disc, and I can scan the folders on the blu-ray disk, but when I try to play a movie, it just sits there. I can hear it access the bluray, but won't play. I get no error code with either software. These are the Ultimate and Platinum versions that contain blu-ray player. When purchased March 2010, it came with a trial Cyberlink 8, which worked fine. I then tried Cyberlink 10 trial which also worked. I recently purchased an external Bluray with R/w capability, and it came with Cyberlink 9. Same error also on external drive, will see disc but won't play it. I have tried updating video drivers, java, Revo uninstall/reinstall of software, turning off one of the cards under Catalyst Control Center for the Radeon cards. Any suggestions? Also upgraded java. Current windows 7 updates.

 

Version 9 is known to have some problems if I'm correct. Try version 11.

First delete the old program and run Ccleaner. Reboot and install version 11.

 

Have you tried uninstalling, sweeping and reinstalling your VIDEO drivers? Although I have an R1....I have found that Bluray playback seems to be especially sensitive to video driver compatibility! Another tack to determine where the prob lies....image your OS partition for backup then do OS reinstall, install Bluray pb program only and see if it works! Good luck!

 

@Brabostaan / @orionz - Thanks, I will try those suggestions, although I am hoping not to have to reinstall entire laptop. As to video drivers, according to the Catalyst Control Center for the ATI cards, I am current. I had to reinstall after Dells "Solution Center" ruined my setup. Is there another driver type that could be corrupted? Bios, or something else maybe? Thanks.

 

I'm a bit concerned that Dell's Solution Center did something to the setup that "ruined" it. Was that when the Bluray pb prob started? Sounds like your install may have been corrupted at that time. If you have a backup image from before that time I would try using it and see if the prob goes away. Second choice would be using a system restore checkpoint from before the ruination. If none of that works or is available....try reinstalling an earlier Dell video driver (using the uninstall, sweep and reinstall method) to see if it works better. Remember that the BEST video driver is not always the LATEST video driver. Check other posts to see what is working best for others with your system configuration. These are boutique enthusiast laptops and as such VERY finicky about drivers...especially VIDEO drivers! Wish I had experience with R3 to offer.

 

No, I contacted them first when I noticed the problem, they (and Cyberlink and Nero) said I must need video driver update. I went thru Dell support and installed suggested drivers. Doing that caused my CCC to stop functioning correctly, kept getting an error on every reboot. I went to ATI and got CCC corrected, but still have same bluray problem. I am not expert enough to know exactly what specific driver to return to if I do uninstall/sweep/reinstall, how would I do that? I'm used to uninstalling apps, but not specific drivers.