The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    BluRay - Drive not working!

    Discussion in 'Alienware 17 and M17x' started by Empty|, Oct 17, 2011.

  1. Empty|

    Empty| Notebook Geek

    Reputations:
    7
    Messages:
    78
    Likes Received:
    0
    Trophy Points:
    15
    Hello everyone!

    I just tried to watch a BR-movie but the drive did not recognize any disk at all!
    I immedialtely tried if other BR-Discs do work but it's a no-go!
    I've already watched these BR-Discs. So they worked properly about 2 months ago :(

    DVDs work perfectly....

    Is this a known issue or is the BR-Laser defective?

    Thank you for your help!
     
    Empty|, Oct 17, 2011
    #1
  2. DanXbix

    DanXbix Notebook Deity

    Reputations:
    434
    Messages:
    827
    Likes Received:
    6
    Trophy Points:
    31
    that happened with my old XPS m1730 bluray burner. was faulty and had to be replaced by dell. try uninstalling BD driver in device manager and reboot.
     
    DanXbix, Oct 17, 2011
    #2
  3. Empty|

    Empty| Notebook Geek

    Reputations:
    7
    Messages:
    78
    Likes Received:
    0
    Trophy Points:
    15
    Thank's called dell today and made an appointment with the technician.
     
    Empty|, Oct 18, 2011
    #3
  4. francinep7

    francinep7 Notebook Guru

    Reputations:
    54
    Messages:
    62
    Likes Received:
    0
    Trophy Points:
    15
    Hi Empty,

    Have you tried to update your driver on Dell link below? If not just try it & see how it goes.

    This applies to:
    TSST TS-T633C 12.7mm Slotload 8x DVDRW

    Dell - Support
     
    francinep7, Oct 19, 2011
    #4
  5. Empty|

    Empty| Notebook Geek

    Reputations:
    7
    Messages:
    78
    Likes Received:
    0
    Trophy Points:
    15
    Hi francinep7,

    i've seen the dl-link at dell's website but i could not find the exact name of my bluraydrive and so i decided not to flash the firmware. I was afraid to flash a wrong firmware!

    How to ensure that this firmware is for my drive?

    Thank's
     
    Empty|, Oct 19, 2011
    #5
  6. francinep7

    francinep7 Notebook Guru

    Reputations:
    54
    Messages:
    62
    Likes Received:
    0
    Trophy Points:
    15
    Hi Empty,

    Click on the Device Manager (Windows+Pause button, Hardware, Device Manager)
    Double click on the BD-ROM drives to view the model of the installed BD drive in your system
    Ensure the BD-ROM model name shown there similar with the driver mentioned on Dell websites (M17xR2) before flashing the firmware.
     
    francinep7, Oct 20, 2011
    #6
  7. francinep7

    francinep7 Notebook Guru

    Reputations:
    54
    Messages:
    62
    Likes Received:
    0
    Trophy Points:
    15
    Hi Empty,

    DenverESullivan (M17xR2 user) had a problem with his BD ROM last time. Not sure if it's the same problem as yours.
    You can check on his thread below.
    http://forum.notebookreview.com/alienware/465965-m17xr2-dvd-bluray-issues-important-information.html
     
    francinep7, Oct 20, 2011
    #7