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    Blue Screens

    Discussion in 'Alienware 17 and M17x' started by IntenseIGFX, Apr 18, 2011.

  1. IntenseIGFX

    IntenseIGFX Notebook Deity

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    Recently I have been getting a blue screen every few days. Here's the windows solution message I just got:


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF88004D98997
    BCP3: FFFFF8800ACC1950
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\041811-32853-01.dmp
    C:\Users\Andrew\AppData\Local\Temp\WER-144815-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    Anyone have any clue why this is happening, or how I can fix it?

    Thanks
     
    IntenseIGFX, Apr 18, 2011
    #1
  2. IntenseIGFX

    IntenseIGFX Notebook Deity

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    Any ideas?
     
    IntenseIGFX, Apr 18, 2011
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  3. ECKS

    ECKS Notebook Prophet

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    When do you get the BSOD? You need to be more specific, cuz those reports are very ambiguous and sometimes are very generic or even unrelated :(
     
    ECKS, Apr 19, 2011
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  4. IntenseIGFX

    IntenseIGFX Notebook Deity

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    Every time I've gotten them I've been watching a video online or playing a game.
     
    IntenseIGFX, Apr 19, 2011
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  5. skygunner27

    skygunner27 A Genuine Child of Zion

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    You said that this started recently. Have you tried a system restore to before the BSOD issue?
     
    skygunner27, Apr 19, 2011
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  6. IntenseIGFX

    IntenseIGFX Notebook Deity

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    I can't actually remember when. I recall it happening more recently though.
     
    IntenseIGFX, Apr 19, 2011
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  7. steviejones133

    steviejones133 Notebook Nobel Laureate

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    The BCCode 3b is related to video graphics drivers.

    Thats where you need to start. What drivers are you using? - any point in time that you noticed that you started getting this bsod? - has you recently updated gpu drivers and noticed it happening since then or have you been using them for a while and its just started?

    Have you installed anything recently and have started getting this bsod error after any such installation?

    A suggestion may be to uninstall your current video drivers and clean up before reinstalling them. That may help with you bsod issue.
     
    steviejones133, Apr 19, 2011
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  8. IntenseIGFX

    IntenseIGFX Notebook Deity

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    I installed the official ATI drivers, then had issues, then reinstalled my dell drivers. I did the registry cleaner and all that that your (I think it was your) guide told me to do.
     
    IntenseIGFX, Apr 19, 2011
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  9. ECKS

    ECKS Notebook Prophet

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    So does it work now?
     
    ECKS, Apr 20, 2011
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  10. IntenseIGFX

    IntenseIGFX Notebook Deity

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    Havent gotten a blue screen since I posted, but what I explained is what I did a month or so ago, not recently to eliminate the blue screens. It may have caused them. I wish I could use the new ATI drivers, but I had such a performance drop with them. No clue why.
     
    IntenseIGFX, Apr 21, 2011
    #10