Blue screen while gaming

Yesterday I was playing COD Modern Warfare 3 when the game just stopped running and a BSOD appeared. It then happened a little later while I was playing Driver San Francisco.

Here are the errors:

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED -- 0x1000007e

UNEXPECTED_KERNEL_MODE_TRAP -- 0x0000007f

Has this happened to anyone else, can I fix this myself or am I gunna have to phone Dell?

 

If you plan on sticking around the NBR forums for a while, I recommend that you put your system specs in your signature. I'm assuming if you're here, that you have an R1, R2 or R3. Knowing your specs will help others to better determine what your problem might be.

Blue screens can happen for literally any reason. If you haven't disabled crash dumps, you can analyze them with a program called WhoCrashed. It will point you to the most likely candidate.

Some blue screens are intermittent, and you'll never see them again. Some are very persistent, and need to be investigated.

 

R3. I should have added my specs, I'll get to that, also, I should also have added that I went onto Dell's download site and updated my gfx driver and I'll be updating everything else.

I'll report back if I see these blue screens again.

 

On Thu 10/11/2011 2:05:26 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\111011-16286-01.dmp
This was probably caused by the following module: dxgmms1.sys (dxgmms1+0xC0D7)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF88006DBF0D7, 0xFFFFF88008C23698, 0xFFFFF88008C22EF0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.

On Thu 10/11/2011 6:26:14 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x389C15)
Bugcheck code: 0x7F (0x8, 0x80050033, 0x406F8, 0xFFFFF880057ABC15)
Error: UNEXPECTED_KERNEL_MODE_TRAP
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: ATI Technologies Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, ATI Technologies Inc.).
Google query: atikmdag.sys ATI Technologies Inc. UNEXPECTED_KERNEL_MODE_TRAP

On Thu 10/11/2011 6:26:14 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\111011-14632-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x389C15)
Bugcheck code: 0x7F (0x8, 0x80050033, 0x406F8, 0xFFFFF880057ABC15)
Error: UNEXPECTED_KERNEL_MODE_TRAP
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: ATI Technologies Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, ATI Technologies Inc.).
Google query: atikmdag.sys ATI Technologies Inc. UNEXPECTED_KERNEL_MODE_TRAP

 

Jeez. Your laptop seems to be BSODing almost as much as mine. You've definitely got a culprit there. It has something to do with the ATI driver. My laptop got to the point where it would BSOD right after the Windows 7 splash screen unless I had no driver installed. Have you tried both the AMD drivers and the Dell drivers? I know I'm kind of stating the obvious here, but it is all I have for you.

 

Well, it has only crashed twice. I've updated my driver since this happened yesterday, but I've yet to game with the laptop since it was updated.

 

Hey Nall, try installing in this order.

1. Dell Driver from their site
2. 11.9 Catalyst
3. 11.10 Catalyst
So install Dell driver, then restart. Then "WITHOUT" removing or uninstalling the dell driver, install the 11.9. Restart one more time. Install the 11.10 over it. See if that works for you.

I did it in that order(well because 11.10 wasnt out yet) on my 6970 and its been working 100% so far.

 

Hi there, when trying to download 11.10 Catalyst from AMD it tells me it can't be downloaded due to incompatible hardware/software on my computer.

"The version of your graphics adapter is not supported"

"Please contact your notebook manufacturer for a graphics driver update."

This is why I just grabbed the Dell update.

 

Did you do it in this exact order though?

 

I've looked and can't find them under "Radeon HD 6xxM Series", the only download I see doesn't install for me. (See the above error.)

 

Here's the 11.9 http://www2.ati.com/Drivers/mobile/11-9_mobility_vista_win7_64_dd_ccc_ocl.exe

Then here's the 11.10 http://www2.ati.com/DriVeRs/mobile/11-10_mobility_vista_win7_64_dd_ccc_ocl.exe

Try again in the order I put, and see if it works. Good luck man.

 

Will try this, thanks a lot for continuing to reply, it's appreciated.

 

So...any luck?

 

Yes. Installed the way you suggested.

I won't get the chance to test it out until tonight though. But I will report back.

Thanks again.

 

I'm assuming things went well?