The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Blue spec (Dirt) in screen, Need opinion/Help

    Discussion in 'Alienware 17 and M17x' started by CryoBolt, Jul 28, 2012.

  1. CryoBolt

    CryoBolt Notebook Consultant

    Reputations:
    19
    Messages:
    258
    Likes Received:
    12
    Trophy Points:
    31
    So after looking my M17x over, I notice a blue spec or piece of dirt. Now, I'm not sure off all my options since I am brand new to Alienware/Dell.

    I could...

    1) Just ignore it

    2) Call them...
    -If they tell me to send it in is it worth it?
    -Would they send someone to fix/replace it?
    -?
    Someone told me that I should ask if they will give me some money back.

    To be honest, I didn't even notice it until I went to check for dead pixels. 20120728_202811_HDR.jpg

    Its obviously easy to see on a white background.

    I appreciate any opinion/help.
     
    CryoBolt, Jul 28, 2012
    #1
  2. PrinceDevil

    PrinceDevil Notebook Geek

    Reputations:
    2
    Messages:
    90
    Likes Received:
    2
    Trophy Points:
    16
    Call them, tell them your problem, ask them what they can do for you. It'll be the easiest way to see what they'll do, but they'll most likely offer to replace it. Dell has in-home repairs but I'm not sure what they do about dead pixels.
     
    PrinceDevil, Jul 29, 2012
    #2
  3. bigtonyman

    bigtonyman Desktop Powa!!!

    Reputations:
    2,377
    Messages:
    5,040
    Likes Received:
    277
    Trophy Points:
    251
    They will just probably send you a brand new LCD assembly, have a tech come over and swap the panels, and then you should be good to go. :)
     
    bigtonyman, Jul 29, 2012
    #3
  4. CryoBolt

    CryoBolt Notebook Consultant

    Reputations:
    19
    Messages:
    258
    Likes Received:
    12
    Trophy Points:
    31
    OK, thanks.
     
    CryoBolt, Jul 29, 2012
    #4
  5. Alienware-L_Porras

    Alienware-L_Porras Company Representative

    Reputations:
    3,658
    Messages:
    6,874
    Likes Received:
    969
    Trophy Points:
    281
    Instead of calling you can send an e-mail to [email protected] and we can take care of the issue with one of our best agents. Send us your tag, phone and a brief description of the issue.
     
    Alienware-L_Porras, Jul 30, 2012
    #5