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    Brand new m17x (BLUESCREEN)

    Discussion in 'Alienware 17 and M17x' started by Alienwarem17xR3s, Jun 21, 2011.

  1. Alienwarem17xR3s

    Alienwarem17xR3s Notebook Enthusiast

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    Hey guys, one hour after unboxing my Alienware m17x R3 i recieved bluescreen, i decided to give it some time to see if it would happen again so then the next day (today) I got it again, an odd thing is it seems like im getting it once a day (for 2 days) at the exact same time. Here is the information any advice would be appreciated. I hope I can solve this myself and I won't have to resort to Dells crap customer service.

    Thanks!


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 4105

    Additional information about the problem:
    BCCode: 9f
    BCP1: 0000000000000003
    BCP2: FFFFFA80068258B0
    BCP3: FFFFF800055A64D8
    BCP4: FFFFFA8004A3D590
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\062111-25318-01.dmp
    C:\Users\Geordie\AppData\Local\Temp\WER-57361-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
     
    Alienwarem17xR3s, Jun 21, 2011
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  2. DeeX

    DeeX THz

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    Get BlueScreenView, its free. This will allow you to see that actual log and you can find out more details about the problem. Example would be to find a driver file etc.

    http://www.nirsoft.net/utils/blue_screen_view.html


    One bluescreen I got out of the box turned out to be just a simple driver problem which was resolved by updating the particular drivers.
    Also if you could, please paste more info from the log, that will help the community in helping you.
     
    DeeX, Jun 21, 2011
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  3. Alienwarem17xR3s

    Alienwarem17xR3s Notebook Enthusiast

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    Thanks, I've downloaded the program but ive never really dealt with bluescreen before so I'm not really sure how to diagnose it even with the help of the bluescreen. The two logs are displayed above along with the corresponding files below. What should I do next? :/
     
    Alienwarem17xR3s, Jun 21, 2011
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  4. Alienwarem17xR3s

    Alienwarem17xR3s Notebook Enthusiast

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    Okay I'm pretty sure its telling me that the file that caused the blue screen is my windows 7 operating system. Ahh this does not seem good
     
    Alienwarem17xR3s, Jun 21, 2011
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  5. Alienwarem17xR3s

    Alienwarem17xR3s Notebook Enthusiast

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    I think this file ntoskrnl.exe is causing my problem

    Apparently this file is:

    "ntoskrnl.exe (and ntkrnlpa.exe on systems with Physical Address Extension support) is the kernel image for the family of Microsoft Windows NT operating systems. It provides the Kernel and Executive layers of the Windows NT kernel space, and is responsible for various system services such as hardware virtualization, process and memory management, etc., thus making it a fundamental part of the system."

    This is looking more and more like I'm going to have to send it back to Dell, am i right?
     
    Alienwarem17xR3s, Jun 21, 2011
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  6. Alienwarem17xR3s

    Alienwarem17xR3s Notebook Enthusiast

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    Imageshack - capturelfb.png

    Thanks in advance
     
    Alienwarem17xR3s, Jun 21, 2011
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  7. DeeX

    DeeX THz

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    I would need to see the dump files.. they share more information and spacifics on other files involved.

    It says its a driver power state thing... That could be any driver. The dump files prolly have the rest of the key info.

    Updating spacific drivers could potentially fix the issue.

    Also do you have any third party software on there already? Like speedfan or temp monitors?
     
    DeeX, Jun 21, 2011
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  8. Alienwarem17xR3s

    Alienwarem17xR3s Notebook Enthusiast

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    no third party software, ill try to find out how to get the dump files, if i dont, how do i get them? :)
     
    Alienwarem17xR3s, Jun 22, 2011
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  9. zero2005

    zero2005 Notebook Consultant

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    you dont have SP1 installed? what configuration are you running (processor, ram, HD, videocard, etc?)
     
    zero2005, Jun 22, 2011
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  10. Alienwarem17xR3s

    Alienwarem17xR3s Notebook Enthusiast

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    The standard alienware config these days without any add ons except the nvidia video card rather than the ATI

    4g ram
    dual core proc
    320gb hd
    etc.
     
    Alienwarem17xR3s, Jun 22, 2011
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  11. DeeX

    DeeX THz

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    You get the dumps from "BlueScreenView"

    Right click on the dump at the top and save as a text file.
     
    DeeX, Jun 22, 2011
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  12. fjc2

    fjc2 Notebook Consultant

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    I really think a lot of bluescreens we see here are just from suspend/sleep issues. The only two bluescreens I had on my previous M17 were when I'd leave EverQuest 2 running and walk away for hours. I thnk I'd hit my "turn the display off" time limit or something and it'd crash the video drivers.

    When I changed it to "never turn the screen off when on AC power" I never saw it again.
     
    fjc2, Jun 22, 2011
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  13. Mechanized Menace

    Mechanized Menace Lost in the MYST

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    C:\windows\minidump
     
    Mechanized Menace, Jun 22, 2011
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  14. Alienwarem17xR3s

    Alienwarem17xR3s Notebook Enthusiast

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    This laptop was BNIB.
     
    Alienwarem17xR3s, Jun 22, 2011
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  15. rexeos

    rexeos Newbie

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    I have BSOD problem as well it happen some times to me when i overload the system and also when i open my laptop lid...it was happening also when my hard disk what turned off.
     
    rexeos, Jun 29, 2011
    #15