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    Can you believe it?

    Discussion in 'Alienware 17 and M17x' started by Chaos92, Sep 29, 2011.

  1. Chaos92

    Chaos92 Notebook Consultant

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    Hey guys,

    Heads up- It's me Aditya Kashyap. I recently got my username changed to Chaos92.

    I finally received my AW m17x r3. Yay right?
    NO.

    I had ordered with 2860qm and 580m but instead received 2720qm and 460m.
    I have called up AW and complained but don't know when or how long it is going to take for the AW guys to get my laptop replaced.

    Disappointing. Btw AW also delivered my laptop to the wrong person but it was luckily retrieved.

    Anyway do you guys have any suggestions for me? Should i push for compensation or anything?

    Any inputs would be appreciated.

    Really tough to explain how i feel right now. Waiting for this laptop for a month, paying a premium for the 2860qm processor and now this.
     
    Chaos92, Sep 29, 2011
    #1
  2. nayilalien

    nayilalien Notebook Evangelist

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    wow! that's a huge screw up.
     
    nayilalien, Sep 29, 2011
    #2
  3. TurbodTalon

    TurbodTalon Notebook Virtuoso

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    What does your invoice actually say? If you paid for those higher end components, then a phone call is in order.
     
    TurbodTalon, Sep 29, 2011
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  4. Chaos92

    Chaos92 Notebook Consultant

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    My invoice says 2860qm and 580m.
    Checked again and again.

    1 U560213IN9-Dell(TM) Alienware M17XR3 164,722.19 164,722.19
    Soft Touch - Stealth Black (For Retail) 1
    2nd generation Intel(R) Core(TM) i7-2860QM 2.5GHz (3.6GHz with Turbo Boost, 8MB Cache) 1
    None 1
    17.3" ?43.94cm? Truelife Full HD (1920x1080) 3D LCD Panel with 3D Glasses 1
    Hinge Up Assembly(3D) 1
    Soft Touch - Stealth Black (Info Mod) 1
    Alienware Generic Nameplate 1
    Intel(R) Core(TM) i7 Label 1
    System Driver 1
    Audio Info 1
    Directship Info Mod 1
    Retail Registration 1
    Internal 10/100/1000 Gigabit Ethernet 1
    3.2 MP Integrated WebCam 1
    Integrated 5.1 Stereo Sound 1
    Stage Software - Remote Control 1
    Document and Accessories (English) 1
    Killer? Wireless-N 1103 Drivers 1
    8GB 1333MHz DDR3 SDRAM(2x4GB) 1
    750GB 7200RPM Hard Drive 1
    Slot Load Fixed Blu-ray BD-ROM / DVD + /-RW Combo Drive 1
    Cyberlink PowerDVD Software9.6 1
    Roxio Creator Starter 1
    Power Cord (INDIA) 1
    240W Primary AC Adapter 1
    9-cell Primary Battery 1
    Shipment box (for Black) 1
    2GB GDDR5 NVIDIA® GeForce® GTX 580M


    Do you think I should push for compensation or something? Maybe get them to upgrade me to an ssd?
     
    Chaos92, Sep 29, 2011
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  5. worldedit

    worldedit Notebook Consultant

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    just call customer care... request for refund... they will give you good freebie like extra warranty, printer?? bla bla bla to shut ur mouth... so... jus give them a noise.
     
    worldedit, Sep 29, 2011
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  6. Stampy

    Stampy Notebook Consultant

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    Unbelievable.... Naaaa, actually I believe it. The worst is you got a previous generation 2720qm ... I read somewhere in this forum that someone was told by dell support that they weren't making those anymore when he was trying to get his 3 month old warranty covered laptop replaced... so they said he should pay extra for 2760....
     
    Stampy, Sep 29, 2011
    #6
  7. Chaos92

    Chaos92 Notebook Consultant

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    Yeah i called up the rep I was talking to. He said he was leaving so will call him in the morning (8.30pm here).

    Dropped an email to the rep I was dealing with, his seniors as well as Michael Dell.
     
    Chaos92, Sep 29, 2011
    #7
  8. SlickDude80

    SlickDude80 Notebook Prophet

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    WOW...after all the waiting and anticipation and you get the wrong laptop. Incredibly disappointing
     
    SlickDude80, Sep 29, 2011
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  9. Chaos92

    Chaos92 Notebook Consultant

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    They are saying that they had sent a wrong quote by mistake and that the price has been increased now.

    ? Isn't that their fault? I got a quote and I paid according to their quote. Now they have to deliver that right?

    What should I do?
     
    Chaos92, Sep 30, 2011
    #9
  10. DarkXeRoX

    DarkXeRoX Notebook Consultant

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    technicaly the quote they send u wich u paid for they have to deliver, but then again its dell. I think u should be more worried if they didnt try to screw ya ;p
     
    DarkXeRoX, Sep 30, 2011
    #10