Dead GPU within 6 months

Hey guys,

I bought the new M17 with the 780M 4GB last December. It was running fine for ~4 months but then I noticed some high temps despite allowing ample air flow. Since last 3-4 weeks the GPU would sometimes disappear from the Device Manager and 2-3 reboots would simply fix it. Yesterday, the same thing happened but I am unable to get it back and it's not showing in the BIOS discrete card as well (shows not detected).

I have the latest BIOS and was using the latest drivers. I have tried some things like reseating the GPU but that didn't work. Although my system is in warranty there is some issue with that and it might take a week or two to get the warranty issue sorted (warranty wasn't properly transferred by the retailer).

Now I am worried if the GPU is toast and if so how could this happen in 6 months with a rather expensive gaming machine. I am willing to try stuff short of putting the GPU in the oven so if any one has any ideas...

I searched the net for 3-4 hours for a solution but none seem to work. Oh and I should mention that on opening the back panel I notice the GPU heat sink is heating up significantly with no fan action (though the fan spins for 2-3 seconds on start up).

Need help guys, this is my third Dell laptop and all of them have had burnt GPUs. I feel so dissapointed in them despite my loyalty.

 

Well. if you have warranty, have them replace the GPU.. Nothing else can be done.. Also have the fans replaced...

 

+!

10cha

 

If its under warranty then use it asap!!!

I bought mine around December or January as well and within a month or two I noticed high temps on the GPU in the high 80's to mid 90's and had dell send a tech who replaced the heatsink on both the CPU and GPU but was also supposed to replace the GPU but the GPU they sent him, upon installing it did not work and showed a black screen...Putting in my current GPU back in and reseating it the screen was again present...The tech called dell and they said to run a diagnostic and see if the temps were lower because of the new heatsink and it showed...At that point dell told the tech for me to test it out for a while and see if it fixed the issue, even though in the back of my mind I still knew it was the GPU...Fast forward two months my screen went totally black while in a game so I did a cold boot and windows came back up...Back into game and 5 minutes later the screen went black...Another cold boot I was again at the desktop but I just waited and didn't return to my game...I didn't count the time but about 3-4 minutes just sitting and watching the desktop she went black again but could never regain a picture...Pulling my backup laptop out to get the dell tech phone number I called and explained the issue etc...None could give me an fix over the phone and thus dell sent a box to return it to the repair place which they took over three weeks to fix...Getting it back and talking with phone support, they had to replace both the GPU and motherboard...Having had it back for a few weeks now, the GPU never goes above 80 and monitoring it while heavy gaming (BF4 type of games with maxed settings) seams to not top 76 which is acceptable...General use and minor gaming both the CPU and GPU stay around 46 to mid 50's, again acceptable...Now for the guys who repaired my laptop, I gave them a 3 out of 5 stars...Why so low you wonder? I use a 1TB msata for my OS and everything gaming and when I went to put it back in the laptop, guess what I found? My 256gb msata was not there (original drive)... I said and called dell and came to realize the tech not only stole the 256gb msata and installed the OS on the backup 7500gb HDD but left out about 4 small screws we found missing during the 35+ screw removal process on swapping msata drives...Needless to say I was pissed and let dell know it but I give it to dell because they did not let me down and quickly sent out a new 256gb msata drive and the missing screws in 2 days time...Although I'm not happy that this 4 month laptop ran into these issues, I am happy I bought the extended 4 yr warranty and it is now fixed and working the way it should...

So to the poster having issues, don't hesitate one minute on contacting tech support as they have a step by step protocal on fixing these units...And document everything as I did...Good luck

 

Nividia mobile cards in my experience have a stunningly awful MTBF