Dell Customer Care

Okay quick backstory: When I received my M17x R3, i called up dell and talked to them about sending it back to take advantage of the current 15% off deal and get a better screen and Video Card. They received the laptop back on the 29th and then I basically held off calling them right away to A. give them time to properly process their reception of it. B. Because I was fairly busy over the weekend.

So Yesterday I gave the Dell EPP line a call, who once I explained everything transfered me to customer care. The lady at Customer Care explained that the person who was handling my request would contact me "in the next 24 hours". I said I was going to work in a few hours so to have them call me today when I would be off. So today after I got out of class I plopped my phone in front of me and basically just did stuff online all day. No phone call whatsoever. I only have 2 days left before the deal expires and if it does then this would all be a waste. So my question is, do I basically wait for them to contact me, do I call EPP again, or do I call the guy who I talked to when I set up the return? Cause right now I see it very likely that the 4th will come and go before I hear anything back.

Additional note: The main crux of this is that I used DPA to pay for the bulk of the computer and they said that the financing dept could, due to them having the computer in their hands, provide me with preliminary credit to pay for the new order so when the DPA becomes available again, they charge that. However the person who mentioned that was the sales guy I talked to, not the Customer Care rep, does that make a difference?

Any advice you could offer would be helpful.

 

Returns usually take around 2 weeks to process. You can try to expedite it, but it maybe won't help much.

Sorry to say, but I don't think you will get the refund in time :/

 

Out of the topic, Smooth_J what happened to your m18x? You were one of the first guys having it... Was it to heavy?

 

True, I was and I nearly broke my arm cause of the weight...lol - jk

I really should put it in the signature since I get asked it all the time

Anyway, to make a long drown out story short, it was due to two reasons:
1) They wouldn't let me upgrade my warranty at the point of sale (POS) price within the 21 days, even though someone else did that without any issues. They advised me to return the laptop and reorder... The price of a 4 year warranty with complete care was around $1500. So I did...but not the same model.

2) It had a paint chip on the top of the lid, which they would of fixed. However I sent the system back.

Other than that - really no issue. Honestly, I liked it, however in the process of getting my money back I changed my thinking and rebuilt my desktop - so this way I can get a "smaller" laptop.