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    Dell offered replacement should I accept or push for more ?

    Discussion in 'Alienware 17 and M17x' started by hamilcar, Jul 6, 2010.

  1. hamilcar

    hamilcar Notebook Consultant

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    I Well Dell giveth and taketh away lol.
    Original specs on replacement 4 gb mem ,280 sli and t9800 processor.

    was given 6gb mem 500 hd 4870 in crossfire and i7 720 with 1440 900 screen .

    complained because resolution was lower .They said they would not upgrade
    gpu and would only give me the upgraded screen

    I now have 4gb mem, 320 with 4870 in crossfire with i7 820 and 1900 1220
    rgb led screen

    Is the new system better than the first one should i have keep quite or was it a good thing to complain and should I now take what I was given and run.
    Also how much if any faster will i-7 4870 xt combo be vs t9800 and 280 sli be.

    Want the 5870 card in cross fire but dont want to keep rejecting system afard they will tell me to stop bugging them .
     
    hamilcar, Jul 6, 2010
    #1
  2. Desertf0x9

    Desertf0x9 Notebook Evangelist

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    4870 xfire is better than the 280 sli, pretty sure the i7 720 is also better than the t9800. Don't be too greedy now.
     
    Desertf0x9, Jul 6, 2010
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  3. hamilcar

    hamilcar Notebook Consultant

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    Well funny thing I asked them to upgrade gpu a hundred dollor upgrade and they upgraded me from i-7 720 to i-820 a three hundred dollor upgrade. Was not being greedy said they could downgrade memory from 6 to 4 . This was done .
     
    hamilcar, Jul 6, 2010
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  4. Lord_Zath

    Lord_Zath Notebook Deity

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    Dell's replacement policy is "equal or better" for EACH component. They can't add one place and remove from another. Your original screen is 1920x1200, so they must provide you with a screen that's equal or better. I used this to go from a P8700 to a T9600 processor (my original processor's cache was 6mb).
     
    Lord_Zath, Jul 6, 2010
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  5. hamilcar

    hamilcar Notebook Consultant

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    Screen was already upgraded to 1900 1220 screen so good there .Only issue wanted upgraded is gpu .

    Lord Zath see he started n same place as started out with 1730 with 8800 in sli .
     
    hamilcar, Jul 6, 2010
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  6. Usuyami

    Usuyami Notebook Guru

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    Well, Dell upgraded me from an XPS 1645 to the Alienware m17x-r2 with CF 5870s, so I was more than happy to let them downgrade me from my original BD-ROM to just DVD+-R/W. Now if they'll just let us update the video drivers, I'd be pretty damn satisfied.
     
    Usuyami, Jul 6, 2010
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  7. Lord_Zath

    Lord_Zath Notebook Deity

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    Cool didn't realize you had a 1730 as well. Keep in mind that replacement policy is from the original unit purchased for "equal/better". So it might be very tough to get the 5870's. Good luck, though!
     
    Lord_Zath, Jul 6, 2010
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