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    Dell replaced my M17xR4 mobo with R3 mobo and wrong cpu...

    Discussion in 'Alienware 17 and M17x' started by Raidriar, Aug 28, 2012.

  1. Raidriar

    Raidriar ლ(ಠ益ಠლ)

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    I sent my M17xR4 into depot for repair for my BIOS brick, I get it back with a m17xR3 motherboard, the wrong cpu (2760qm vs 3720qm), and the Alienhead light doesn't work......

    How do I even go about this? My service tag clearly states it is a M17xR4, I don't see how they could even mess this up. I have the original spec sheet sent to me from Dell via email when they replaced my R3, but thats it. Any advice?
     
    Raidriar, Aug 28, 2012
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  2. shinji257

    shinji257 Notebook Deity

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    Contact them and let them know that they installed the wrong parts in your R4. They have to correct it then. Also let them know what items do not work properly at all so they can correct those as well.
     
    shinji257, Aug 28, 2012
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  3. Raidriar

    Raidriar ლ(ಠ益ಠლ)

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    Will they believe me? Should I include the spec sheet emailed to me?
     
    Raidriar, Aug 28, 2012
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  4. shinji257

    shinji257 Notebook Deity

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    They should be able to find that the original R3 was replaced with an R4 at a later date. The R4 would be the current spec and the service tag would reflect it. They should be replacing using parts on the service tag parts list which they already have. If they won't do anything about it ask for a supervisor. You might also be able to PM one of the Alienware reps on this forum for assistance on your issue as well.
     
    shinji257, Aug 28, 2012
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  5. Theredninja

    Theredninja Notebook Consultant

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    try contacting one of the alienware representatives on the forums and they should get your sorted out.
    they all have "Alienware-" before their names so you can search for them. Alienware-L_Porras for example
     
    Theredninja, Aug 28, 2012
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  6. YodaGoneMad

    YodaGoneMad Notebook Deity

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    Wonder if I could ever get this in the opposite direction, an R4 mobo in an R3.
     
    YodaGoneMad, Aug 28, 2012
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  7. LVNeptune

    LVNeptune Notebook Virtuoso

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    This confirms what I thought about the boards being interchangeable...Same chassis. Heh.
     
    LVNeptune, Aug 28, 2012
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  8. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Hi Technos, sorry about the inconvenience that you had with the depot service. Please send us an e-mail to [email protected] with your tag, phone and the best time to reach you along with a brief description of the issue and we'll get back to you ASAP.
     
    Alienware-L_Porras, Aug 29, 2012
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