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    Dell reps giving issues to return affected r3..

    Discussion in 'Alienware 17 and M17x' started by Emm3, Feb 21, 2011.

  1. Emm3

    Emm3 Notebook Evangelist

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    Any tips on calling in? Both reps so far told me the xps was affected and te r3 was not :0. They also offered me $200 back Which I kindly refused.

    Said they have to speak to the rep and get back to me. I'm on the 21st day so I don't want tricks played on me should I call again?
     
    Emm3, Feb 21, 2011
    #1
  2. kunekaden

    kunekaden Notebook Deity

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    Just call back, tell the front line rep that you want to return your laptop due to the intel recall, and speak to a new rep.

    ..and $200 is peanuts. They offered me $500 cash or $750 credit to keep mine.
     
    kunekaden, Feb 21, 2011
    #2
  3. jywang

    jywang Notebook Evangelist

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    call again. you definitely want to get the rma started today. tell them you know it was affected and that's why it was taken off the market.
     
    jywang, Feb 21, 2011
    #3
  4. BatBoy

    BatBoy Notebook Nobel Laureate

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    Yes, call again and link them to Lionel's blog post or Chris's post in the dell community forum. Its that simple - the R3 is included. Please use the thread in the main aw forum. No reason for a new one. Thanks. :)

    http://forum.notebookreview.com/ali...sandy-bridge-issue-what-does-mean-m17xr3.html
     
    BatBoy, Feb 21, 2011
    #4