The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.
← Previous page

    Dell techs ruin more than they fix

    Discussion in 'Alienware 17 and M17x' started by Mechanized Menace, Oct 13, 2010.

  1. Mechanized Menace

    Mechanized Menace Lost in the MYST

    Reputations:
    1,370
    Messages:
    3,110
    Likes Received:
    63
    Trophy Points:
    116
    Yes it does, her last name is Stephens. Have you encountered her before?
     
    Mechanized Menace, Oct 29, 2010
    #51
  2. anodize

    anodize Notebook Deity

    Reputations:
    93
    Messages:
    1,478
    Likes Received:
    0
    Trophy Points:
    55
    Thought so. I have a similar experience earlier this year. She is from DFS and you need her permission to to move on forward as she has total control over tech support/cs. You can file a BBB report since you have shipped them the parts and the person in charge is "avoiding" your calls.
     
    anodize, Oct 29, 2010
    #52
  3. Mechanized Menace

    Mechanized Menace Lost in the MYST

    Reputations:
    1,370
    Messages:
    3,110
    Likes Received:
    63
    Trophy Points:
    116
    She had put a hold on my account and she said she removed it but I don't have anyway of knowing should I call DFS?
     
    Mechanized Menace, Oct 29, 2010
    #53
  4. anodize

    anodize Notebook Deity

    Reputations:
    93
    Messages:
    1,478
    Likes Received:
    0
    Trophy Points:
    55
    When did she remove hold on your account? Because if she did, then you should have no problem getting a replacement now.
     
    anodize, Oct 29, 2010
    #54
  5. Mechanized Menace

    Mechanized Menace Lost in the MYST

    Reputations:
    1,370
    Messages:
    3,110
    Likes Received:
    63
    Trophy Points:
    116
    She said that Last week after I called her and gave her the tracking numbers to the parts.
     
    Mechanized Menace, Oct 29, 2010
    #55
  6. anodize

    anodize Notebook Deity

    Reputations:
    93
    Messages:
    1,478
    Likes Received:
    0
    Trophy Points:
    55
    Try contact the rep who processed your replacement system and tell that person to process it again.
     
    anodize, Oct 29, 2010
    #56
  7. Mechanized Menace

    Mechanized Menace Lost in the MYST

    Reputations:
    1,370
    Messages:
    3,110
    Likes Received:
    63
    Trophy Points:
    116
    I called them back and they are reprocessing it and said that it should be 10 business days to receive it.
     
    Mechanized Menace, Oct 29, 2010
    #57
  8. spradhan01

    spradhan01 Notebook Virtuoso

    Reputations:
    1,392
    Messages:
    3,599
    Likes Received:
    5
    Trophy Points:
    106
    So if someone knows that you are recording, then anyone with a little common sense would act calm and quiet as well as think before speaking.

    The way he is treated, that rep deserves something bad. If I were him, I would surely be in contact with Global support. They always come handy and helpful in any issues and escalation.
     
    spradhan01, Oct 29, 2010
    #58
  9. anodize

    anodize Notebook Deity

    Reputations:
    93
    Messages:
    1,478
    Likes Received:
    0
    Trophy Points:
    55
    Not if that person is from DFS. They have complete control of everything. If they said you're screwed, then your only straw of hope is filing a BBB report.
     
    anodize, Oct 29, 2010
    #59
  10. Jsucool76

    Jsucool76 Notebook Consultant

    Reputations:
    0
    Messages:
    138
    Likes Received:
    0
    Trophy Points:
    30
    DFS is a pain to deal with. I've had some confrontations with them but never anything that had put a hold on my account or anything. Good luck with the rest of this. Hope you never have to go through it again.
     
    Jsucool76, Oct 29, 2010
    #60
  11. Mechanized Menace

    Mechanized Menace Lost in the MYST

    Reputations:
    1,370
    Messages:
    3,110
    Likes Received:
    63
    Trophy Points:
    116
    This is absolutely rediculous she cancelled my replacement again! IDK what to do with this lady she is absolutely unreasonable! Refuses to respond to my phone calls or voicemails!
     
    Mechanized Menace, Nov 1, 2010
    #61
  12. anodize

    anodize Notebook Deity

    Reputations:
    93
    Messages:
    1,478
    Likes Received:
    0
    Trophy Points:
    55
    She'd need to get an approval from Dell's collection team, IIRC. It's not her who canceled your order. It's the dispatch team who did and forwarded your account to be reviewed by her(account review officer). You can also email her or request for replacement parts only if you want to fix your machine. They should have no problem sending you parts.
     
    anodize, Nov 2, 2010
    #62
  13. ttnuagmada

    ttnuagmada Notebook Evangelist

    Reputations:
    50
    Messages:
    382
    Likes Received:
    0
    Trophy Points:
    30
    I have a tech coming tomorrow or wednesday to replace my speakers. I know my way around it pretty well (replaced CPU/GPU tp etc), but i'm going to let him do it anyway, if he s it up, it's on him.
     
    ttnuagmada, Nov 2, 2010
    #63
  14. Mechanized Menace

    Mechanized Menace Lost in the MYST

    Reputations:
    1,370
    Messages:
    3,110
    Likes Received:
    63
    Trophy Points:
    116
    What would her E-mail be?
     
    Mechanized Menace, Nov 2, 2010
    #64
  15. BatBoy

    BatBoy Notebook Nobel Laureate

    Reputations:
    7,395
    Messages:
    7,964
    Likes Received:
    25
    Trophy Points:
    206
    Please discuss via PM only. Thanks.
     
    BatBoy, Nov 2, 2010
    #65
  16. Mechanized Menace

    Mechanized Menace Lost in the MYST

    Reputations:
    1,370
    Messages:
    3,110
    Likes Received:
    63
    Trophy Points:
    116
    Does anyone know if I send my computer into the Depot for repair if they will keep my computer and not resend it. The only reason I ask is because the lady seems really untrustworthy, and when I checked my call status it doesn't say DEPOT it says CCC which IDK what that is. I am thinking about ordering and paying for the parts and fixing it myself through the out of warranty depot. What do you guys think? They told me because of the parts issue and the numerous issues I was having that they want me to send it to them and I can't get a replacement or in-home repair. It seems that they negated my warranty for using it.
     
    Mechanized Menace, Nov 2, 2010
    #66
  17. DR650SE

    DR650SE The Whiskey Barracuda

    Reputations:
    7,383
    Messages:
    8,222
    Likes Received:
    182
    Trophy Points:
    231
    Well well see what the Dell tech will do. Should be over in the next day or two to replace my M11x screen and my M17x R2 5870 GPU. Hopefully this goes well :p
     
    DR650SE, Nov 2, 2010
    #67
  18. unreal25

    unreal25 Capt. Obvious

    Reputations:
    1,102
    Messages:
    2,373
    Likes Received:
    0
    Trophy Points:
    55
    Even though I am not religious, I will pray for you. :)
     
    unreal25, Nov 2, 2010
    #68
  19. Necrotopsy

    Necrotopsy Notebook Consultant

    Reputations:
    42
    Messages:
    233
    Likes Received:
    1
    Trophy Points:
    31
    i don't understand why you're having so much trouble... all i did was have a tech come out--no fix-- sent in for depot --no fix-- and then complained. then they sent me a new on... :shrug:

    wonder why they would be so easy on me, and give you so much crap.
     
    Necrotopsy, Nov 2, 2010
    #69
  20. DR650SE

    DR650SE The Whiskey Barracuda

    Reputations:
    7,383
    Messages:
    8,222
    Likes Received:
    182
    Trophy Points:
    231
    Well the 5870s, both will be replace, but that wont solve the issue with the touchstrip ribbon, or on board speakers, which don't work. I'll deal with those issues once the system doesn't start up after new GPU's are in the system. SHould be interesting, and I'm patient. I just don't want my system scratched. Hopefully a full system replacement will be in order after a few attempts. :p
     
    DR650SE, Nov 2, 2010
    #70
  21. Mechanized Menace

    Mechanized Menace Lost in the MYST

    Reputations:
    1,370
    Messages:
    3,110
    Likes Received:
    63
    Trophy Points:
    116
    had to remove
     
    Mechanized Menace, Nov 2, 2010
    #71
  22. kenichols29

    kenichols29 Notebook Evangelist

    Reputations:
    7
    Messages:
    339
    Likes Received:
    0
    Trophy Points:
    30
    I had the tech come out and they cause more damage than they fixed too.
     
    kenichols29, Nov 2, 2010
    #72
  23. anodize

    anodize Notebook Deity

    Reputations:
    93
    Messages:
    1,478
    Likes Received:
    0
    Trophy Points:
    55
    I thought I read you bought your system after getting a refund on your sxps. That explains why your issue is so complicated.
     
    anodize, Nov 2, 2010
    #73
  24. Mechanized Menace

    Mechanized Menace Lost in the MYST

    Reputations:
    1,370
    Messages:
    3,110
    Likes Received:
    63
    Trophy Points:
    116
    Had to remove
     
    Mechanized Menace, Nov 2, 2010
    #74
  25. Handsomerob

    Handsomerob Notebook Evangelist

    Reputations:
    185
    Messages:
    357
    Likes Received:
    0
    Trophy Points:
    30
    Oh boy. Man I hope they take care of you soon man.
     
    Handsomerob, Nov 3, 2010
    #75
  26. Mechanized Menace

    Mechanized Menace Lost in the MYST

    Reputations:
    1,370
    Messages:
    3,110
    Likes Received:
    63
    Trophy Points:
    116
    An update to this situation

    I have ended up purchasing a fan to replace the one the tech broke, and have filed a BBB complaint against Dell.
     
    Mechanized Menace, Nov 8, 2010
    #76
← Previous page