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    Depot service-billable hold?

    Discussion in 'Alienware 17 and M17x' started by Raidriar, Sep 14, 2012.

  1. Raidriar

    Raidriar ლ(ಠ益ಠლ)

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    I sent my laptop to get proper parts replaced ( previous repair used wrong parts). I got a message saying my computer had a pass code on it, when it does not. Anyway, I called back saying that they could wipe and reinstall. I checked status and it says "billable hold". It has been on this for 3 days now, and I call everyday but leave a message because nobody ever seems to pick up the phone. I emailed the guy on charge of the case and I have no response from him. I need my laptop back. Anybody have experience with this problem?
     
    Raidriar, Sep 14, 2012
    #1