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    Disc Drive issue with mm M17xR4

    Discussion in 'Alienware 17 and M17x' started by RedSilentscope, Jun 16, 2013.

  1. RedSilentscope

    RedSilentscope Notebook Enthusiast

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    Hey I recently tried burning some dvds and it didn't work. Then I grew suspicious and tried to play a dvd movie and a bluray movie, and it reads none of them! I tried uninstalling the drivers, and putting in the resources disc but to no avail. I though the dic drive was broken but I think it might be a software issue, but I just don't know where it went wrong ? has anyone experienced this, or have a solution. Any help would be appreciated.



    Also I look in my computer and device manager properties and it says its a cd rom? I have pics I took to further give you guys some information.


    problem 1.png problem 2.png problem 3.png problem 4.png problem 5.png
     
    RedSilentscope, Jun 16, 2013
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  2. Meaker@Sager

    Meaker@Sager Company Representative

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    Can you boot from a CD/DVD windows disk or similar since that would rule out software.
     
    Meaker@Sager, Jun 16, 2013
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  3. steviejones133

    steviejones133 Notebook Nobel Laureate

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    You DO have a Blu Ray drive, because BD-ROM is BluRay. CA40N (4th pic from the left, Hardware ID) is a BluRay drive if you Google it. Have you got the CyberLink Software installed because without it, Blu Ray playback is not possible as WMP does not support Bluray playback as a standalone product - you need BluRay software such as PowerDVD (that should have shipped with your machine on a separate DVD) installed.

    Does it read any media at all? - I mean, maybe you have a disc with just data on it to test.
     
    steviejones133, Jun 16, 2013
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  4. RedSilentscope

    RedSilentscope Notebook Enthusiast

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    no dvds can be read either and I dotn have any cds and yes I have power dvd installed. Where can I find the drivers for this it isn't on the disc or website?
     
    RedSilentscope, Jun 16, 2013
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  5. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Just uninstall them and let Windows reinstall them. On DELL.com you will find only firmwares (if any is available). You can try this article for more troubleshooting.
     
    Alienware-L_Porras, Jun 17, 2013
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  6. RedSilentscope

    RedSilentscope Notebook Enthusiast

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    Hello guys thanks for all your input. It ended up being a registry problem and just 1 or 2 files had to be deleted. Everything's working fine and I played a Blu-ray movie, though for some reason it did freeze in a few places :confused:
     
    RedSilentscope, Jun 19, 2013
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