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    Display Issue...

    Discussion in 'Alienware 17 and M17x' started by DaUsedMCR, Jul 9, 2014.

  1. DaUsedMCR

    DaUsedMCR Notebook Guru

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    In lieu of using a screen saver, I set the display to turn off after 5 minutes of inactivity. Recently, I've been having an issue where if the display is off for more than a few minutes, it won't come back on when I move the mouse or press any keys. I can hear sound effects if I hit a game icon or something, so windows is working, but the display stays off. The only change I've made recently display wise was that I connected an HDMI out to expand the desktop to a TV, which worked. I first accidentally plugged the HDMI cable into the "HDMI In" port, but then I noticed when I wasn't getting feed that it was in the wrong port. I plugged it into the "HDMI Out" port and it worked fine. What could be the issue?

    EDIT: It happens every time I close the lid and reopen it later as well...
     
    DaUsedMCR, Jul 9, 2014
    #1
  2. DaUsedMCR

    DaUsedMCR Notebook Guru

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    No help on this? It's very frustrating...
     
    DaUsedMCR, Jul 11, 2014
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  3. J.Dre

    J.Dre Notebook Nobel Laureate

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    Restore the computer using AlienRespawn and let me know if that helps. Don't forget to backup anything you would like to keep.
     
    J.Dre, Jul 11, 2014
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  4. nick81

    nick81 Notebook Evangelist

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    I had this issue with an old laptop. What fixed it was updating the BIOS and updating the latest drivers for my graphic card (integrated graphics). Updating the drivers of your chipset wouldn't hurt too.
     
    nick81, Jul 11, 2014
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  5. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    This and AlienRespawn could help. It seems like a video driver could have gotten corrupted.
     
    Alienware-L_Porras, Jul 11, 2014
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    MogRules likes this.
  6. MogRules

    MogRules Notebook Deity

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    As others have stated sounds like a driver issue with the GPU. maybe try the drivers before you restore but restoring would be the best step to just make sure it isn't anything software related. If you want to try just the driver first, remove all the drivers from the system using the control panel/add remove followed by a restart. After the system is back up go into the device manager and select your GPU, remove the GPU making sure to select remove device drivers with it. Restart again and follow through with this procedure until the device manager detects a standard VGA adapter. Once that is done install the latest drivers from AMD and restart, hopefully that will fix it. Let us know :)
     
    MogRules, Jul 12, 2014
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  7. DaUsedMCR

    DaUsedMCR Notebook Guru

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    I was having slowness issues with my SSD, so I did a secure erase and reformatted during a clean windows install. I reinstalled the AMD drivers (14.4) and the issue still persists. The only driver I do not have installed is the FreeFall sensor, but why would that cause the display issue?
     
    DaUsedMCR, Jul 24, 2014
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  8. MogRules

    MogRules Notebook Deity

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    It shouldn't affect the display at all, at least I can't see it causing anything like that. If you have done a fresh install and the issue still persists then possibly try an older driver and see if that helps? short of that I would lead towards a hardware failure of some sort.
     
    MogRules, Jul 24, 2014
    #8