Does dell still replace the 580m?

If my M17x R3's 580m died and need to be serviced, would Dell likely have the 580m or would I get stuck with an AMD gpu?

Anyone recently had their R3 w/ 580m serviced under warranty? What did Dell do/not do for you? Were they able to replace the parts you had?

 

I thought dell's policy was replace part with similar or better if the part is not available.

As such dell will replace yours with either same or better nvidia gpu and not ati/amd unless you had massive issues with same part and fight for a different part.

 

And since similar/better nvidia means GTX-675m/mx or 680m, you should be safe.

 

There are quite a few 675M (rebadged 580M) so that's the very likely replacement on this.

 

Yeah, dell will not use an AMD as a replacement unless you request it. The 680 is off the cards since it does not work fully in the R3 (no 3D) and is not 'approved' by them. I would think they will track a 580 down even though the 675 is exactly the same card, it won't be on their list of R3 cards - unless you get a smart tech

 

Considering the cost of every 680M that would also make it unlikely

 

Interesting one, this is. From recollection, the 580m/6990m were the top cards offered in the R3. I don't think Dell "validated" the 675m in the R3 - even though it is technically the same GPU. With that said, if they are no longer offering 580m's as a direct replacement, then by their own "rules" (if you can call "validation" a rule) they wouldn't be able to offer you a 675m for your R3 because it was never officially a GPU option. That would be like offering you a card that was never tested on the R3. (the driver/downloads show no driver for 675m for the R3).

If my memory serves to be correct, and Dell do not have stock of 580m's for replacement purposes, I "think" they may have to look at offering you an M17x R4 with a 675m - either that or a 6990m for your R3 (if they have stock of those, even).

If that does prove to be the case, then you may be fortunate enough to get an R4 - if they offer a 6990m I'd be arguing the toss that you bought Nvidia for a specific reason - that being PhysX etc...you don't get that with AMD so why should you accept that as a replacement if they offered it to you.

 

That would be quite amusing! I would also avoid the 6990M especially after some of the issues I have seen people having with them (though that may be a sager/clevo issue).

 

Well there was a "cold boot bug" on the 18x platform that caused overheating because the fans would not operate correctly - not sure if that was a platform specific problem or if it also affected the 17x etc.....either way, I'd still opt for an Nvidia solution - given the choice.

 

Well the 580M did perform better too IIRC so the 6990M would not be suitable under those circumstances either.

 

I hate to be the spoiler :/

The 580m is in stock for replacement, send me a PM and I'll take a look at your case.

 

Awwwww.....that's a bummer for the OP. - looking on the bright side, at least a working solution is within sight now....

 

Isn't the 675m just an overclocked 580m?

Well that's that then...haha

 

Same clocks as well. I've had both.

 

Yep totally identical, total rebrand.

 

We still have 580m available that I'm aware of, send me your tag on a PM and I'll do the replacement if you need it and you are still under warranty. Or is it just hypothetical?

 

Well that day has come. My M17x R3 died this evening. Got a dispatch number with Alienware but I'm concerned they are gonna refuse warranty service because I installed my own raid array and added my own memory.

Would you be able to look into my case?

 

Sorry to hear that, you will probably need to put it back on the original configuration to send it in.

 

Meaning just pull it out? I have no recovery partition and the laptop won't even boot to disable raid in the bios.

 

Replace all the stock hardware and take an image of your raid array for backup if possible, or if your drives are separate they will work in any new machine they send you.

 

I just hope that he still has the original hardware........

 

It's all original. I just added an extra hard drive for RAID and extra memory. All the original parts are present.

 

Wow.... Dell has just informed me that the 580m is out of stock and that they don't know when they'll be getting more. I asked the rep what she meant by "you don't know" and she basically said to just sit without a laptop until... whenever... I guess...

I'm really disappointed with the outcome of this warranty repair. Dell does *not* have the 580m on stock for replacement. I need my computer for work and school and they said it could be weeks longer. I'm absolutely speechless...especially since I've given thousands of dollars to Alienware over the years. This is absolutely ridiculous.

 

Out of stock, in my opinion, is not a justifiable excuse to leave you without a functional machine. If they cant provide it, they have to suck it up and give you the next best option. Dell shouldn't keep you dangling like a puppet on a string. That's why we have warranty for these things....No ETA is a bit vague and not acceptable in my book. If they are out of stock with no ETA, I reckon Dell should be offering you the next best speedy resolution that is equivalent or better than your current specification.

Jut my take on it.....

 

Would you mind sending me your service tag on a PM, I'll take a look at the case.

 

I have called in twice and all the reps are giving me the runaround. I'm not sure what I can do at this point. I don't know who to talk to or how to voice my concerns to someone that can actually help me.

 

I'd try reaching out to one of the AW reps here on NBR. Maybe Brother Luis can help you out!

 

I'm on it

 

Cor blimey, Guv'nor!!...your quicker than quicksilver! LOL ..... You're the man, Luis - as always! +rep!

 

LOL! Thx for the Rep+ Brother Jones Appreciate it! haha

 

Luis did help me out, and I'm appreciative.

However I'm looking at a 10+ day stretch with no computer, no ETA, and classes coming up. I'm not thrilled, to say the least.

 

Well, at least you are sorted out. The downtime is a bummer - maybe you can arrange a sweetener to make it easier to swallow?

 

I think hard liquor is the only thing that's gonna get me through this.

 

And some Romulan Ale too... seriously though, I am glad this matter will be resolved for you.

Nice work Luis! :thumbsup:

 

Time to find a way to stake your claim to a library or campus computer.

 

Not sure what to do, guys... I recieved my laptop today...supposedly repaired... and it's failing left and right. The hard disk is reporting errors, I'm getting blue screens of death after about 5 minutes of use...and the brand new 580m they installed doesn't seem to kick in. I tried playing Hitman: Absolution and it was stuck at 10 FPS despite being whitelisted.

Opening the browser causes BSOD screens and the entire system LAGS unbearably. It takes a good 15 minutes to boot up and even longer to shut down.

I tried to explain all this to the alienware tech support, but he kept me on hold for a good 40 minutes.... ignored me when I tried to give him error codes...and then said that I should just "hold the power button for 60 seconds and it should be fine."

Dell also shipped my laptop in a box that was bent and slightly oversized... I absolutely cringed when I heard my laptop SHAKING around inside the box as the FedEx guy handed it to me.

This laptop has a sheet that says it was extensively tested.... I call BS... any tech that spent 15 minutes with the machine would have seen the problems here. I dunno what to do at this point. I'm getting the runaround from 3 different support agents. I got so frustrated with the last one I straight up hung up on him... I just can't deal with this drama anymore.

What do I do guys? I just want this fixed...

 

That's bad, Bro. I'd see if Luis can do something for you as it sounds like your rig went to the butcher's instead of getting fixed. I know it's stressful when this kind of thing happens but I'd say stick with the phone in the meantime and do your best to remain calm and see if you can get to speak to someone with some kind of authority. If that fails, you could always tweet @DellCares - I've had prob's in the past and they sorted mine out. Other than that, if you want the email addresses to get you through to Dell Executive Customer Resolutions, drop me a PM as we can't post 'em up in the forums.

I'm sure if/when Luis sees this, he'll be on the case for you, trying to help.

 

Got off the phone with a very surly manager. She basically said I shouldn't be talking to a manager. I explained that the laptop I just received from being "repaired" has a hard drive that is reporting errors. She basically told me that that was impossible, and that the hard drives could not be damaged because "that just doesn't happen" ....

She then told me to "update my drivers" and "reinstall windows" and transfered me to another Dell rep.

I swear to god I must be in the twilight zone... this is un-freaking believable..... What the hell?!?!

 

I received a message saying that the issue has been fixed by a tech on the phone. Is this a new one?

 

Yes issue appears to be fixed. Thanks Luis

If anything goes wrong, I may bug ya again though. You're better at your job than a lot of other reps I've talked to...hands down

 

Hahaha - great news that you are all sorted. Hat's off to Luis too

 

I know this is OT but can Brother Luis tell us when we might see the new GPU's in the M18x? :hi2: