Driver updates fail for AMD, can't update

Hi all,

I'm hoping someone can help me hear as I'm having IMMENSE problems with these stupid driver updates. (stuck on old drivers from last year, 8.763 or something) - Was trying to install AMD Catalysts 8.93

Methods Tried:
-Straight Install over previous drivers (failed)
-Uninstall drivers (express uninstall) and try to install after (failed)
-Go into safe mode, use driver sweeper to clear any AMD drivers after uninstall (failed)
-Throw computer through AMD's HQ windows (Planning has started).

Below is the latest report from when I tried to install drivers -

Any ideas?

 

Download DriverSweeper and CrapCleaner.
Do an express uninstall.
Don't reboot, run DriverSweeper selecting Ati - Display and after Crap cleaner registry clean.
Reboot.
Run again DriverSweeper and CrapCleaner.
Install drivers.

Also, be sure you're running the correct version of the installer, x64 and mobility version, and be aware that some people are having bsod problems on the latest drivers, so if you're getting a bsod as soon as the logon screen appears with a SYSTEM_SERVICE_EXCEPTION error then you're out of luck and need to revert back to working drivers, these should work.

 

No, once again same thing. Now I'm stuck without any drivers and the screen resolution as expected is out of whack.

Latest Report after trying to install it:

 

What I did: (after going to device manager and uninstalling the display drivers manually, then restarting computer)

1st - Uninstall program through control panel (express uninstall everything).
2 - Restart comp and go into safe mode
3 - Use driver sweeper to clear away any remaining AMD/ATI files.
4 - Use Crap Cleaner to remove registry errors
5 - (optional step I used 2nd/3rd time around when it didnt worK) Use Windows Install Clean up to remove any AMD/CCC files
5 - Restart
6 - Try to install new drivers through autorun from latest update.

Other option provided to me was:
You have to force the driver
-go back into device manager (done)
-select the default display (done)
-update driver (done)
-then manual update (done)
-then point to the directory the driver is located (done)
and find the inf file (done, but here's where I get stuck! Basically I navigated to the W76A_INF file within the new drivers folder to find the drivers, and when I opened that folder within the manual update, it bloody told me the drivers were already up to date! )
-it will ask if u wanna install unsigned driver
-choose yes and ur done
-then reboot
-rerun installer and install CCC + other

 

Hi, did you try using a modded inf ?
I had the same card as you (single) in my previous comp and never had a problem.
Only had once this problem, the card was damaged...
Did you try installing drivers with only one card ?
Hope this helps...

 

Dunno.. I used these drivers to try and update - AMD Catalyst 8.93 (Nov. 18) - Guru3D.com Forums

 

There have been reports from several people here with 4870 and 5870 xfire that these ones install when the previous 11.10s and 11.11 WSQL would not. Give it a try.

ATI Cat 11.11a

 

Aren't the 11.11 driver's the ones with the Endless loop BSOD problem? Thats why I was going for 8.93 ones

 

Are you referring to the 11.11 WHQL's? The ones I linked are the 11.11a's. I'm not aware of endless loop issues. I'm running these (the ones i linked above) and they are working perfectly fine in Skyrim. Fixed a few texture issues too

 

I'm not sure, but I read the lastest official ones from AMD were giving off endless BSOD loops. BTW, I just thought I'd point out that at no point in the last like 7 months have I been able to perfectly update the drivers. So Im at a standstill point now.

 

well, then you have nothing to lose by trying the 11.11a's

 

Nope didn't change anything. Still stuck. Tried to do a system restore because I CBF anymore.. but system restore failed. Fail.

 

some people have had success installing over the stock dell drivers. Just something to try cause it seems you're getting desperate

 

Say again? Are you suggesting a install of the stock dell drivers now? Just clarifying what you said.

 

yes, go to the dell site and download the drivers listed for your computer (btw, i just went there and they are really OLD). Then install over them with new drivers.

you can also try disabling crossfire while install the drivers. Shouldn't make a difference theoretically, but you're stuck bad. We have to eliminate everything we possibly can that could be causing this failure

 

Well even the Dell ones don't install now. Even after the whole driver sweeper route.

 

Last time I had this kind of issue it was du to a damaged card (micro suttering pb). Maybe if you unmount one of you card...

 

Think I'll just call Dell Morgor and let them deal with it. Hopefully a new system can be found for me (wishful thinking yes, but oh well).

EIther way, I don't doubt there actually is a way for me to fix this.. we're just not seeing it.

 

Folks, my M17xR3 arrived last Thursday and I had to use the Dell drivers when I reformatted as the system would not accept the 11.11 drivers from ATI/AMD.

I obviously would prefer to keep my video driver up-to-date, so can someone (maybe SlickDude80) confirm that this is indeed possible with a 6990m graphics card? First time I have ever ran into this problem, but can/will try the suggestions in this thread.

Good luck to the threadstarter.

 

hi TargetSlayer,

I'm currently running the 11.11a's in my system. And before that, the 11.10's WHQL. My system takes all these drivers.

here are a few hints:

-- Turn off Windows UAC while installing driver
-- Install the dell default drivers and install over with the new drivers from AMD
-- Make sure that you are NOT using the intel integrated drivers when you install the new AMD drivers
-- If you bsod during installation, reboot, often times, the driver install continues successfully after

Good luck!

 

http://forum.notebookreview.com/ali...performance-driver-8-911-1-november-18-a.html

You'll get a bsod if you re running crossfire

 

Hello again SlickDude80. I followed your advice but still receive the following error: "The version of your graphics adapter is not supported." I am using the latest driver from Dell. Any further help would be appreciated. Btw this was the same error/problem when I tried to install from scratch (i.e., no ATI/AMD drivers).

 

Hi targetSlayer, what are your computer specs? What is your current amd driver?

 

Primary Adapter
Graphics Card Manufacturer Powered by AMD
Graphics Chipset AMD Radeon HD 6900M Series
Device ID 6720
Vendor 1002

Subsystem ID 04BA
Subsystem Vendor ID 1028

Graphics Bus Capability PCI Express 2.0
Maximum Bus Setting PCI Express 2.0 x16

BIOS Version 013.012.000.012
BIOS Part Number 113-C29615-100
BIOS Date 2011/04/18

Memory Size 2048 MB
Memory Type GDDR5

Core Clock in MHz 715 MHz
Memory Clock in MHz 900 MHz
Total Memory Bandwidth in GByte/s 115.2 GByte/s


Driver Packaging Version 8.851.2-110609a-120503C-Dell
Provider ATI Technologies Inc.
2D Driver Version 8.01.01.1152
2D Driver File Path /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/CLASS/{4D36E968-E325-11CE-BFC1-08002BE10318}/0001
Direct3D Version 7.14.10.0833
OpenGL Version 6.14.10.10765
Catalyst Control Center Version 2011.0609.2331.40394

 

It seems Dell will send over a technical person with spare 5870's tomorrow to check up what the issue seems to be. One of the video card drivers keeps crashing.

 

Guys, you might want to try these. Newer hotfix, unified driver, no mods necessary.

AMD Catalyst 11.11b Perf Driver download from Guru3D.com.

Build Info:
DriverVer=11/25/2011, 8.911.1.0000
8.911.1-111125a-129213E-ATI

For the bold, here's the 11/22/11 beta version of 8.93 (Cat 12.1). Download 8.93-111122a.7z for free on Filesonic.com. Can't test because using 580M for the moment.

 

I've tried both of those Rev. No dice. It's a installation problem so far.

My drivers look like this now - Drivers on Twitpic And this is what I get when I try to manually install the display drivers from the new files - VGA Fail on Twitpic (the W76A_INF files) (even the W7_INF) doesn't change anything.

 

jubbing,

I had the same problem as you.
This link helped me. Now I have the latest AMD drivers.
ATi Catalyst Mobility 11.11 display drivers for notebook computers (15/11/2011)

 

I had a similar problem to what you have seen and was running on drivers that were a year old, 10.11. None of the drivers I tried all the way up to the 11.11 would install. SlickDude posted those same drivers for me a couple days back and they worked like a charm. No BSODs, no errors, everything is running great. The only comment I have on the drivers, is that for some strange reason, even though I have 2x4870s, when playing Skyrim it will only use one card. CF is enabled and I can launch any other game and it runs on both cards (WoW, Starcraft, EVE, Portal 2, etc...). This isn't exactly a problem because we know that AMD is dragging it's feet about getting Skyrim CF support and I am getting better frame rates on the 11.11a drivers with one card than I did with the 10.11 divers on 2 cards. Did anyone else using the 11.11a drivers notice this?

 

11.10 that's what I'm currently using.

 

SlickDude80 and any others having trouble updating their driver for 6990m, unless you see something obvious, I understand from trolling over at the Dell forums that a new Dell driver is expected very shortly.

Since I am not experiencing any problems, I will just wait for Dell and hopefully will be able to update these 3+ month old drivers soon.

While I am currently playing Shogun 2 Total War with no apparent problems, I did try out Skyrim and the game seemed fine on Ultra or High with 8xAA/16AF with these older drivers.

Regards

 

Think it's the best you can do, indeed if they can't find why your computer does not work they may offer you a replacement system if they are out of 5870's. Good luck !

 

Did want to point out btw thanks to Joker I managed to solve the problem. One of the cards was acting up but it's all good now (even though the AMD CCC installer still doesn't isntall properly, most of the stuff are on the comp).