Dust inside M17x R3 panel

I am not sure how this happened but there is dust inside my screen...I was under the impression the LCD and panel was one piece and now notice that the top kind of bends back exposing a little bit of the LCD.

It is NOT a stuck/bad pixel, the picture makes it seem like that but it isn't.
http://i53.tinypic.com/15qxf5w.jpg

 

I have the same problem. I believe the panel has a protective plastic edge to edge covering so the dust is probably in that. Here's a link to the thread I started. http://forum.notebookreview.com/alienware-m17x/574523-my-m17x-r3-screen-qc-issue.html

 

Rawr, this kinda sucks,

On another topic, does the invisishield for the m17x that is being sold fit on the r3 we have? The top keeps getting dirty =/

 

I wonder if you can get a replacement screen for this issue?

 

Someone else did apparently...I'll wait on it, I only noticed it because I was an inch from the screen for a second during bootup.

 

I'm trying to get a replacement for this issue. I got a complete exchange done and the exchange still had dirt.

 

Can we still get replacements after the initial 21-day thing?

 

I also found another spec of dust on the screen protector and an actual dead pixel. Will it be a hassle getting them to replace it or do they know this isn't up to standards and replace it without a hassle?

 

Do whatever you see fit, and demand whatever you find reasonable. As long as you have warranty, you're covered for most stuff anyways apparently. (Someone should confirm this for us)

 

Contact Dell support and explain your misfortune, warranty has been paid for and I don't see any reason for them not to try and satisfy you!

@dookie I suggest you read the terms of warranty you bought with the system and you'll find all your answers. As for replacement systems they can be issued at Dells discretion , normally after a number of interventions that didn't fix the customer's issue or when in the impossibility to fix it as long as you're covered by the warranty. Hope this answers your previous question

Cheers

 

You mean the flimsy booklet that came with our R3s?

 

I don't know what came with your R3's but you can find useful info here:

Dell Terms of Sale, License Agreements & Policies | Dell

 

Do you think they would just send a tech to replace the lid because I don't want a replacement, I like everything else.

Edit: Also, should I be calling Dell USA or Dell Canada? Thanks

Edit 2: I called Dell Canada and they said they would replace my LCD and assembly or give me a new system, I chose to have just my LCD replaced but I had to transfer the warranty to International first. Now I've gotta wait at least a week.

 

That's nuts replacement instead of LCD panel.

 

They said I could return mine because I was within 21 days. Not really a replacement. I told them it was dirt under the panel which it is, and they got very concerned about it so I think that may be the route anyone who is unhappy with the quality of the panel should take.

 

At least you didnt have a csr who insisted I take pictures and email it to them for review... I repeatedly told this woman that there's no reason for photos, because the computer is damaged, and I refuse to waste time dillydallying with photos and all that.

 

I received my replacement R3, and one of the speakers has the famous static/crackle going on. So I just swapped lids with my original and presto, no more dead pixels!

 

You got to keep your old M17x R3 while they shipped you a new one?

 

Yup. I have had the original since March 23rd, and I received the replacement on May 3rd. So I've had the first one for about a month and half. You then have 10 days to send back the old one but I haven't received any shipping label.

The only issue with my first one was several dead/stuck pixels, so I just swapped out the entire LCD assembly. Wasn't too bad if you follow the service manual.

 

I did have to email a pic actually and the dirt didn't show up on the pic but I insisted it was there so they agreed to get me a new panel.

 

I also have dust under my screen cover.
Did they ship you a whole new machine or just the panel?
Did they charge or put a hold on your CC? Thanks.

 

They said I could get a new machine as I was within 21 days but I liked everything about it so I opted just to have my lcd panel replaced, which is yet to be done. If I had opted for a new machine they would have charged me for a new one and refunded me after I returned the original.

 

It seems like defective during manufacturing and I think they should clean the screen to remove the dusts/dirts instead of replacement.

I means when someone is build the laptop so dust went stuck in before they insert the screen.

 

I think this is happening a bit too often.

 

It could be mix of fortune and misfortune because some iPhone 4 owners have issues with dust under screen so Apple had to clean it out for them but for me, I'm iPhone 4 owner since July 2010 and never got any dust under screen, even put iPhone in pocket so often. I'm sure it does happen to some Alienware owners but not all of them, unlike Blackberry 8300 that which is prone to dust for all owners.

I'm really hope that my notebook won't get any dust because I hate to send back to Dell, jeez.

 

So the tech came to replace my panel today and I was very disappointed. He was a very nice knowledgeable guy himself but was not too familiar with the laptop. He had to look a the manual he had in his laptop in order to follow the correct procedure. He ended up replacing the panel properly but I turned on my laptop only to find out they sent me a 1600x900 lcd rather than the 1080p one I should have received. I had heard that his happened to other people too so that is why the first thing I checked was the lcd res, even though I could notice it was not 1080p during boot up. Another interesting note, the tech also spent some time on the phone with a dell tech because we noticed the original panel had a part that the the new one didn't have, turns out we found out because the different lcds. But anyways this part is what lights up the alien head on the lid on the 1080p screen, it is something separate from the lcd backlighting itself. On the other hand the 1600x900 screen uses the lcd backlight to light the alienhead. Looks like they could have easily had the option to have a changeable alienhead colour on the 1080p screens but didn't because the 1600x900 screens can't. And btw anyone who is wondering 1600x900 screen vs 1080p screen, the 1080p screen absolutely blows the 1600x900 screen away. Easily worth the $150 extra, I'd pay even more than that to have the 1080p after really seeing the difference.

 

This is very good information. So whatcha gonna do about the mistake? This was probably such a waste of time for you, so I think you deserve compensation of some sort... doesn't hurt to ask

 

Lol I should get some compensation for the waste of my time but I doubt I will be getting any so I might not even ask. I am supposed to get the proper panel in a few days and if I do I won't complain, but if something else happens I am gonna call their customer support and start demanding some sort of compensation. A coupon would be great because I need to get some more accessories for my R3.

 

No coupons. Just demand for stuff for free. Demand, I say!

 

Yea I should, I am a little angry that this happened because I don't think they sent the wrong one by mistake. I think they were trying to see if they could get away with it. I specifically asked the guy on the phone before they sent it if I would get the same resolution lcd to replace the original because I heard this had happened to other people and he said "Of course." I don' think they are dumb enough to make this kind of mistake. They don't seem to be making any mistakes with the original lcd they include with the laptop, why would they be making that mistake now.

 

I would agree with this statement. Every time I've spoken to a certain specific csr/supervisor guy, he's always saying something that sounds like mumbles, and then I ask him, "excuse me" or "what was that?" And he always says "Oh nothing," and sorta laughs/chuckles as he moves on to his next statement. I've made the mistake of shrugging it off instead of capping on his , or yelling at him. Also, I don't think his supervisor gives a crap, cuz I've emailed her and no responses.

 

Update: I finally received the correct 1080p panel today! The first time they sent a panel replacement all they sent was the LCD assembly. I guess they felt bad that they screwed me over so I received a new LCD assembly, new webcam, new panel that surrounds keyboard and they were even gonna replace my lid but they sent the Nebula Red one by mistake. My lid is perfect anyways so no biggies. The only problem I have now is that the webcam is not being detected and it is plugged in correctly and everything so they said it was a software/driver issue. They are sending me the Dell Webcam 2.0 software and they also threw in FastAccess facial recognition software for free. I am still gonna call and try to get free stuff after it took a month for their NBD in-home service to change my parts.

 

Funny they plugged in my new LCD as well and the webcam didn't work either. I dissassembled and checked the cables, still no good. They're sending me a new R3.

 

How long after the 21-day period are you? Cuz if somewhere down the line I have issues, I wouldn't mind getting a replacement either.

 

I ordered my computer around the same time you were going crazy over the wait

I was there to comfort you remember?

But yeah they don't just dispense new computers for everything; they just ended up changing so many parts they just went "Well F this its just easier to send a new one". They never could fix the flickering.

I found a buyer for the new m17x I got so I'll be selling and joining the m18x ranks.

 

Great. There goes another defector.