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    EMERGENCY! M17x laptop screen with flashing stripe

    Discussion in 'Alienware 17 and M17x' started by ngthien255, Apr 29, 2011.

  1. ngthien255

    ngthien255 Notebook Geek

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    Yesterday, I received my bd-rom drive from ebay and decided that i will put it in the system. After i finished everything, i turn my computer on and test the drive. I put the first disk in and there is no sign, i try to eject the disk but the drive say there is no disk in side. So i put another disk in to see what happen and i got 2 in there. I opened up the laptop again and get the disk out. I put everything back in and i was rushing at the screen cable. I try hard to get the cable in place and there were some weird sounds that come out of the cable and the plug. After everything was in place, i turn the computer on and received a screen that flash with stripe everywhere and the fans when it turn on run faster and louder and longer than usual.

    I just finished talking with an agent of dell and they say the price for them to fix the computer is 528 plus tax. I was wondering if anybody in nbr forum could point out the problem and there is anyway a cheaper place to fix the computer or should i go with dell and a 528 price. Thank you
     
  2. pmassey31545

    pmassey31545 Whats the mission sir?

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    Have you tried reseating the cable? I've seen this before and the fact that you had trouble putting it back together and were in a hurry could be jus abad connection. If you decide to try to fix it, TAKE YOUR TIME. Bet you will next time. Never pays to get in a hurry.

    Like they say-“There’s never enough time to do it right, but there is always enough time to do it again”
     
  3. Robertd007

    Robertd007 Notebook Guru

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    Patience is a virtue when disassembling your alienware. I've gotten so caught up checking certain components, I've forgotten to plug in my Crossfire bridge/display ribbon many times.
     
  4. ngthien255

    ngthien255 Notebook Geek

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    i did open it up again to check the cable

    i checked the cable a couple of time and the same problem happen, i even lost the latch that hold the alienhead cable with the computer. I have to use tape to hold the cable in place in order to turn the computer on :(. I connect the computer with another display but there is still nothing on the other display
     
  5. ngthien255

    ngthien255 Notebook Geek

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    p/s i just reinstall the window so there is no driver on it yet
     
  6. ngthien255

    ngthien255 Notebook Geek

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    anyone else have any idea what i should do?
     
  7. ngthien255

    ngthien255 Notebook Geek

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    Someone please help me to solve this problem
     
  8. HSN21

    HSN21 Notebook Deity

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    Changing a cable require +500$? what a rip off :/ Sorry but can't help you.
     
  9. OoksOo

    OoksOo Notebook Guru

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    u don have warrnaty?
     
  10. pmassey31545

    pmassey31545 Whats the mission sir?

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    You must understand---We are all kinda flying blind here. Maybe some pics would help us diagnose.
    Ever tried to talk someone through a car repair over the phone? Try to tell someone how to cook pancakes for the first time over text msgs?? Get my point??? Pictures and as much info as you can get us. Still sounds like your cable to me-not seated properly or damaged.
     
  11. miahsoul

    miahsoul Notebook Deity

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    Pictures much?
     
  12. ngthien255

    ngthien255 Notebook Geek

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    how do i change the cable if it is damage. I'll try to take some pics tomorrow. Thanks for all the reply
     
  13. ngthien255

    ngthien255 Notebook Geek

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    here is some pics, i just receieved a quote from a dell sale professional and it said 347 in the email for an extended warantty. I called dell up just a minute ago and ask the guy about the quote. He said the quote wont cover my current problem but will cover all my future problems. He also said that i have to pay 582 for a full recover and an extended warantty for a year. Im trying to buy only the warantty then get them to fix the problem but i dont know if they notice or they care if i do that. Can you guy give me an idea on this. Or should i go with best buy geek squad?

    [​IMG]
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  14. Jubei Kibagami

    Jubei Kibagami Notebook Consultant

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    Damn! That is some bullish man. I hope u can solve this problem real soon without having to spend more money. I am glad my m17xr2 is working without any problems...for now.
     
  15. jywang

    jywang Notebook Evangelist

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    Was the battery out when you were attaching the cable? If you heard a noise while attaching, it sounds like you may have shorted something if the battery was still attached in which case it may be more than the cable...
     
  16. LVNeptune

    LVNeptune Notebook Virtuoso

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    I doubt it's the ribbon cable, looks like partially cracked LCD screen or the graphics card isn't seated fully.
     
  17. ngthien255

    ngthien255 Notebook Geek

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    I didnt touch the graPhic card at all, i will try to reseat the gc and try to see what happen. The battery was out when i try to attach the cable. I put it in after attached the cable.
     
  18. ngthien255

    ngthien255 Notebook Geek

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    I just took the computer apart for the fifth time and removed both of my graphic card then out the computer back together, the screen still had the same problem. I am thinking about replacing e screen by myself cause it seem to me that it is not the graphic cards that cause the problem. I just reinstall my window before this happened so I have no driver for the graphic cards. If I change my screen, what screen should I buy, could any one give me a code number or a type of screen that would be compatible to the m17x r1? What is the best option I can have?
     
  19. pmassey31545

    pmassey31545 Whats the mission sir?

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    I have a screen from an R1 that you can try. Just pay for the S&H and if it works you can buy it from me. Look Here! Post 2493.
     
  20. ngthien255

    ngthien255 Notebook Geek

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    Can you give me the link on eBay? Do you have the cable that go with it?
     
  21. pmassey31545

    pmassey31545 Whats the mission sir?

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    I sold it a while back. The buyer returned it saying it didn't work. I know it did prior to shipping. Problem is0I already had an R2 and the backlight is different. I had no way to check it. And it is JUST the screen and the Edge to Edge assembly. There are no cables and no backlight. You would have to disassemble and cannibalize some parts from your current screen. The backlight, LCD cable. It's up to you. I can't guarantee it'll work. But it is just sitting here rotting away.
     
  22. katalin_2003

    katalin_2003 NBR Spectre Super Moderator

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    AW, man, I remember your experience :(
    That's very nice of you to do that!