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    Fans issue

    Discussion in 'Alienware 17 and M17x' started by Branzy1987, Mar 1, 2015.

  1. Branzy1987

    Branzy1987 Notebook Evangelist

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    Recent probleme:
    When I open the laptop after 2-3 min the fans start spinning at 5400rpm shown in hwinfo the laptop it's freeze...i cant move mouse laptop doesnt work for 3-5secconds...after this 3-5s the fans return to normal and it starts to work normal, it happens in 12 hours max 2 times but for sure 1 time every boot.
    And now...after long hours of play I checked my temps and...randomly the fans stop working...the temps reached 99c...they dont spin for a while...dont know why, at 99c the fan speed was 0.
    Only the cpu, so this happens only at the cpu fan.
     
    Last edited: Mar 1, 2015
    Branzy1987, Mar 1, 2015
    #1
  2. Branzy1987

    Branzy1987 Notebook Evangelist

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    what is wrong in this picture?
     

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    Branzy1987, Mar 1, 2015
    #2
  3. Branzy1987

    Branzy1987 Notebook Evangelist

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    I guess is something wrong with the temperature senzor from the cpu?
     
    Branzy1987, Mar 2, 2015
    #3
  4. Game7a1

    Game7a1 ?

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    Have you tried uninstalling Support Assist?
     
    Game7a1, Mar 2, 2015
    #4
  5. Branzy1987

    Branzy1987 Notebook Evangelist

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    I uninstall it now, let's see if that can make a diffrence
     
    Branzy1987, Mar 2, 2015
    #5
  6. Branzy1987

    Branzy1987 Notebook Evangelist

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    Surprizingly it didnt happened again...so it worked, thank you!
     
    Branzy1987, Mar 2, 2015
    #6
  7. Alienware-Wasserman

    Alienware-Wasserman Company Representative

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    It was most likely the SupportAssist Agent causing it.
    The SupportAssist is the updated version of the Alien Autopsy.
    Nothing harmful, just something we usually ask the user to have installed when we're diagnosing for problems over the phone.
     
    Alienware-Wasserman, Mar 4, 2015
    #7
  8. scop

    scop Notebook Guru

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    Support Assist has got an update last days,

    now no more crazy fan
     
    scop, Mar 7, 2015
    #8
  9. TomJGX

    TomJGX I HATE BGA!

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    Doesn't matter.. It's bloat, wastes space and CPU cycles... Uninstall it..
     
    TomJGX, Mar 8, 2015
    #9