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    Finger Reader Doesn't Work

    Discussion in 'Alienware 17 and M17x' started by faithfulcount, Jul 27, 2010.

  1. faithfulcount

    faithfulcount Notebook Enthusiast

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    I just installed a fresh Windows 7 on a brand new internal hard drive due to my original crashed. Now I've downloaded and installed the newest driver and software Authen Tec and Vitakey but finger reader on my m17 still doesn't work. Whenever I try to set up Vitakey with the fingerprints, it says always says "Unable to detect fingerprint device!" I tried to look for the hardware under System Devices and still no dice, anybody know how to fix this? Thanks in advance.
     
    faithfulcount, Jul 27, 2010
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  2. mfractal

    mfractal T|I

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    i think you'll have more luck posting your question over at Alienware Area-51/Aurora and Legacy Systems

    you can PM BatBoy and ask him to move the thread there although i am sure that when he sees it he'll move it by himself.
     
    mfractal, Jul 27, 2010
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  3. wing_X01

    wing_X01 Notebook Geek

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    did the computer detect the fingerptint?if it does detect,and found on the device manager,just use windows update to update your fingerprints,after that uninstall it on the device manager,the windows should found new hardware and install the necessary driver,it should work after that,hope it helps,i have this problem too.
     
    wing_X01, Aug 1, 2010
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