The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Freezing

    Discussion in 'Alienware 17 and M17x' started by Bennycrimson, Dec 23, 2010.

  1. Bennycrimson

    Bennycrimson Newbie

    Reputations:
    0
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    5
    So it would seem if I leave my laptop alone for more then 45min it freezes up. I have no screen saver on, it's running on high performance with sleep/hibernate all the junk turned off... When it's frozen nothing works at all, keyboard and mouse is totally non-responsive and I'm at the log in screen, which I would like to have it stop logging me out as well. One other problem is my pointer speed options reset everytime the computer is turned off. If you can help with any of these problems preferably the freezing it would be appreciated. If more info is needed just let me know.

    -Freezing when left alone
    -Mouse pointer options reset on shutdown


    -Alienware M17X R2
    -8GB Dual Channel Memory (2x 4GB DDR3)
    -Intel Core i7 740QM Quad Core Processor, 1.73GHz (2.93GHz Turbo Mode, 6M Cache)
    -CrossfireX 1GB GDDR5 ATI Radeon Mobility HD 5870
    -1TB Raid 0 (2x 500GB 7,200RPM HDDs)

    Driver Version: 8.763.0.0
    CCC stuff:
    Driver Packaging Version 8.763-100810a-104118C-Dell
    Catalyst™ Version 10.11
    Provider ATI Technologies Inc.
    2D Driver Version 8.01.01.1059
    2D Driver File Path /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/CLASS/{4D36E968-E325-11CE-BFC1-08002BE10318}/0001
    Direct3D Version 8.14.10.0775
    OpenGL Version 6.14.10.10151
    Catalyst™ Control Center Version 2010.1026.2246.39002
     
    Bennycrimson, Dec 23, 2010
    #1
  2. irkan

    irkan Notebook Consultant

    Reputations:
    41
    Messages:
    113
    Likes Received:
    0
    Trophy Points:
    30
    Can you upload the latest dump file in found in C:\Windows\LiveKernalReports\WATCHDOG

    whenever a crash or freeze happens, the watchdog is there to write about it, upload the latest file dump file
     
    irkan, Dec 23, 2010
    #2
  3. Bennycrimson

    Bennycrimson Newbie

    Reputations:
    0
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    5
    There was nothing in the Livekernalreport folder. I am running windows7 if that makes any difference. Noticed I hadn't mentioned it in previous post. Anything else I can try to get you the info you need?
     
    Bennycrimson, Dec 23, 2010
    #3
  4. irkan

    irkan Notebook Consultant

    Reputations:
    41
    Messages:
    113
    Likes Received:
    0
    Trophy Points:
    30
    hmm well i have windows 7 too, and when something crashes there is always a watchdog folder in livekernalreports folder.

    try the event viewer > windows logs > applications

    and are you on the latest BIOS? (BIOS not VBIOS)

    edit: i have noticed that you have a CCC version different than the latest Dell CCC (i doubt that its the problem but its something to consider)
     
    irkan, Dec 24, 2010
    #4
  5. Bennycrimson

    Bennycrimson Newbie

    Reputations:
    0
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    5
    Sorry about the slow reply been busy with xmas. What exactly do you need from the event viewer? There seems to be a couple things going on there. In the last 7 days there's been 44 error's and 1 critical error >.<. I checked my bios version and it's A09 which seems to be current.
     
    Bennycrimson, Dec 24, 2010
    #5