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    GPU fan dead?

    Discussion in 'Alienware 17 and M17x' started by HopelesslyFaithful, Feb 10, 2014.

  1. HopelesslyFaithful

    HopelesslyFaithful Notebook Virtuoso

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    Well i just installed my 3920xm and was cleaning out all the fans and heatsinks and when i installed everything back in the GPU fan ran sporadically like a bad connection and i messed around with it with no success. It now hasn't started up at all for several hours so i went into iGPU mod so i can get homework done and not fry my 7970m. Anyone have any ideas why it died? If i just need to get a new one what is the best way to contact dell. I have heard people on here getting dell to just send them the parts to fix it and that would be really nice because i can't afford to send it in.

    Also how do i buy another bottom panel from dell? I want to start drilling holes into it :)

    Thanks
    HF
     
    HopelesslyFaithful, Feb 10, 2014
    #1
  2. Hackintoshihope

    Hackintoshihope AlienMeetsApple

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    Firs off if you are still under warranty call up alienware support give them your service tag and they will ask you to update the bios etc to see if that fixes the fan. It probably won't. Then ask them to just overnight you a gpu fan because you opened the machine up and can tell it's clearly not spinning. Second you can also ask them how much a bottom case would be to buy because yours has some damaged feet or whatever. Make up a story and they might give it to you for free. The latter I have done but this was because I had accidental damage coverage and it wasn't a story I made up I just said opening it it was damaged I need a new one. The bottom plate that is.
     
    Hackintoshihope, Feb 10, 2014
    #2
  3. HopelesslyFaithful

    HopelesslyFaithful Notebook Virtuoso

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    what number? I went into dells site and entered my service code and it has nothing useful in there. I still have 1-1.5 years left of warranty
     
    HopelesslyFaithful, Feb 10, 2014
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  4. Siphorous

    Siphorous Notebook Consultant

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    Siphorous, Feb 10, 2014
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  5. HopelesslyFaithful

    HopelesslyFaithful Notebook Virtuoso

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    HopelesslyFaithful, Feb 10, 2014
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  6. Siphorous

    Siphorous Notebook Consultant

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    Yeah, I got the same thing looking for that.

    The first link from the Alienware site contained a toll free support number - does that work for you? (copied and pasted below).


    North America Information:

    North America Toll-Free Support and Service:
    (866) 287-6727
    Support Hours:
    06:00 to 00:00 CST
     
    Siphorous, Feb 10, 2014
    #6
  7. Alienware-Natalia_J

    Alienware-Natalia_J Company Representative

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    You can also PM me, I can help you out.
     
    Alienware-Natalia_J, Feb 11, 2014
    #7