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    GTX 560M on a M17XR3 - This device cannot start (Code 10)

    Discussion in 'Alienware 17 and M17x' started by GenioLux, Feb 16, 2012.

  1. GenioLux

    GenioLux Newbie

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    Hi everyone,

    I recently bought an Alienware laptop M17XR3 that already got some issues. In the device manager under "Display adapters", two cards are displayed: Intel HD Graphics Family and the GTX 560M which appears as a "Standard VGA Graphics Adapter" with the yellow exclamation mark and the error "This device cannot start (Code 10)".

    A Dell technician came to change the video card but of course didn't resolve the issue and didn't succeed to install any drivers...

    Also under Hardware Ids the value seems strange:
    PCI\VEN_10DE&DEV_1255&SUBSYS_04BA1028&REV_A1
    PCI\VEN_10DE&DEV_1255&SUBSYS_04BA1028
    PCI\VEN_10DE&DEV_1255&CC_030000
    PCI\VEN_10DE&DEV_1255&CC_0300
    Are these the standard values for a GTX 560M video card, shouldn't it be DEV_1251 ?

    Do you have any idea what is causing the issue and how to resolve it ?

    Thanks you very much !

    Specifications of the laptop:
    Intel Core i7 Processor 2760QM (2.40Ghz, 6MB, 4C)
    17.3in WideHD+ (1600 x 900) WLED LCD
    1.5GB GDDR5 NVIDIA GeForce GTX 560M + Intel HD Graphics Family
    6144MB (1x2048 + 1x4096) 1333MHz DDR3 Dual Channel
    320GB (7,200rpm) SATA Hard Drive
    8X DVD+/-RW Drive
    European Dell Wireless 375 Bluetooth Card
    European Dell Wireless 1501 wireless-N
    Power Supply Alienware 240W AC Adapter
     
    GenioLux, Feb 16, 2012
    #1
  2. bigtonyman

    bigtonyman Desktop Powa!!!

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    have you tried installing this driver? It should install fine I think if everything is working properly. Verde 295.51 Driver
     
    bigtonyman, Feb 16, 2012
    #2